I don't come across horrible people very often but Saturday they found me! Some miserable selfish person stole my cell phone. A Samsung Instinct which took me weeks to decide upon! What use could they possibly have for it? They must know it would be reported as stolen and the service disconnected? What would they use it for, a coaster? It serves no purpose for anyone else.
When reporting it, I was then given the splendid news that all my data would be lost. Silly me, I thought when it was backing up every night, that it was actually doing something important. Everything gone! My numbers, my schedule, my notes . . . forever gone.
I arrive at the phone shop today to have it replaced and they tell me the insurance I paid for, was not ever placed but the good news was they fired that salesman! It would only cost me $700+ to get a new phone - NOT!!! But hey, that would only be due and payable should they find another Instinct in stock. Guess what? There are none available - out of stock everywhere!
After 2.5 hours of 'discussion' I finally left with a loaner phone, and a new Blackberry Storm will be couriered to me on Tuesday. No, I am not paying $700+ for the privilege. Yes, I am even getting free accessories for it. And one more thing . . . my husband will be getting a new phone too . . . for FREE!!!
The one thing I cannot stand is people who will not do their job properly. The service rep will lose his job because of how he chose to handle this. Am I sorry? Do I take responsibility for this? NO. He chose to try and bully me. He then chose to be condesending. He then wanted to wash his hands of the entire situation. He didn't realize that, yes on a Sunday, I would contact his district manager. He didn't understand that customer service is what his job is was all about. He refused to believe that I was at that moment, in that phone shop, the most important person in his life!
Can't wait to play with my new phone on Tuesday!
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