I had a few realtors comment on my post to keep them updated on how everything goes with this featured agent banner and here is the update. I had everything finalized and was charged 2 weeks ago on my credit card for doing a featured agent banner.

 I had never received a confirmation that the ad had been sent to custom creatives which is who Realtor.com uses to do their banners. So I called in after a few days and guess what it had never been sent over to Custom Creatvies until just then when I called how do I know that ? Custom Creatives sends you an email after they call you to go over the layout of your banner I was never called. I called in after I hung up with the rep that sold me the featured agent package "Sean Merchant" and customer service said it was sent to over just minutes ago to custom creatives so I did verify with Realtor.com customer service that they had it in their computer to be sent over which it really was.

I noticed ad banners for like 5 other agents in our area all look the same I thought that was a weird thing but may be they just never got a chance to check Realtor.com to see what their banner look like?

I have found my banner now up and running but without the Broker name and also with a landing page that goes to an error 404 page. So this is not a good start.

By the way I was told I was talking with "Sean Merchant" The only thing I received from Realtor.com was  a thank you for your order which was sent with Sean Merchants name in the body but the email address was from a fouzan.hussain@move.com . I called the rep back he said you would need to talk to customer service as this is a tech question and would need to talk with those who do the uploading. Which I have an email into them dont waste your time trying to call them by the way. Other than that I will keep you updated.

 If anyone else is doing the same thing here you go.

For customer service, sales or technical related questions, please contact our Customer Care department at 800-878-4166 or by emailing customercare@realtor.com.  We are available between the hours of 6am to 5pm PST, Monday - Friday.  We look forward to assisting you!


Sincerely,

REALTOR.com® Customer Care
Move - Operator of REALTOR.com®
PO Box 4455
Scottsdale, AZ 85261-4455

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