If you are being jerked around by your Servicer/Bank you can report them to Fannie Mae at 1-800-FANNIE.   You will need to file your complaint, follow up or you will lose out.  Banks are not excited about this program.  You will have do some arm twisting......   One of the main questions is -- When will the banks start to cooperate and follow the guidelines with the new Making Home Affordable Program?  I have spoken to several homeowners who are so frustrated because their servicer/bank is not cooperating with this program.  They are saying that when they call in they are being told no one there knows anything about the program.... but this is how it is.  And they end up getting no help from their servicer/bank.  Not good.

So I did some research to be able to provide to the home owner with information on what to do if they run into the servicer/bank that is not following the Making Home Affordable Program guidelines.  This includes:

• Loan Modification
• Refinancing
• the streamline Short Sale process

Go to www.makinghomeaffordable.gov (this is the official Treasury Website) for this program.  Go to this website and first check to see if your property is either:

• Fannie Mae property
• Freddie Mac propery

Once  you figure that out: call the respective Fannie or Freddie to report your servicer/bank as not following the guidelines (Fannie Mae phone: 1-800-7Fannie) and (Freddie Mac phone: 1 -800-Freddie).

The other type of property is either not covered by Fannie or Freddie (and it covers about 80% of all mortgages),There are about 16 servicers/Bank already on board.  However, all Servicers/Banks should still be following the Making Home Affordable program guidelines:  Here is what you do...

• 1. go to the website: www.makinghomeaffordable.gov
• 2. Click on "Contact your Mortgage Servicer"

If they are participating in the program contact that servicer/bank by using the phone number provided on the website or use the email address that is provided.  I am told that the email is set up to reach a supervisor.  Log your complaint, follow up.  And if that does not help, call the Fannie Mae phone number as they are the administering contact for this program for the Treasury Department and will work to resolve the issue.

S T A Y on TOP of it!

Here are the links again: 

1. Making Home Affordable (www.makinghomeaffordable.gov)
2. Financial Stability (www.financialstability.gov) for detailed information

WEBSITE: http://www.motheranddaughterrealtyteam.com

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Check out our website and find tips for BUYERS and SELLERS - Find some valuable information on ( Short Sales, Bank Owned Properties, Latest Loan Modification programs - including Foreclosure Alternatives Program to help prevent Foreclosure). I work with my daughter (D'Adrea Davie) as the Mother and Daughter Real Estate Realty Team at Family Realty Group and we have the latest information for the Loan Modification program & FAS (Foreclosure Alternatives Program).

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If you are thinking of Avoiding Foreclosure, Short Sale or Buying a home in Northern California's Central Valley (San Joaquin, Alameda, Contra Costa and Stanislaus Counties - includes Stockton, Manteca, Tracy, Lathrop., Salida, Ripon, Modesto, Lodi, Hayward, Castro Valley, Union City, Fremont, Newark, Livermore, Pleasanton, Dublin and all surrounding cities). Call us at 866-543-0461 or email US (go to our website and email us).