Now, I don't mean to offend anyone with this post but here's an all too frequent scenario from the Loan Officer's point of view.

John and Mary Renter decided that it makes good financial sense to buy a home and let their landlord find someone else to pay for his investment. They spoke with Laura the Loan Officer and worked through the different loan options. They decided on the program that made the most sense and they went through the fat stack of papers that Laura prepared for them.

Football player and stadiumLaura let them know what she would need to get the loan closed. She doesn't need anything special, she just needs the standard items like paystubs and bank statements and W2's. She sees them out of the office with a smile and an agreement to meet in two days when John and Mary will drop off the needed paperwork.

John and Mary then call their Realtor® to schedule some time to look at the nice homes that are for sale in their neighborhood. This is the fun part! We all have a little bit of the voyeur in us, so it's interesting to see how other people live. Plus John and Mary get to pick out the type of house they like. Is a split level appealing or maybe a rambler? It would be nice to buy something where the neighbors have nice gardens. And of course the schools must be checked out. They want the best education possible for the kids. They find one they like and write up an offer.

The weekend passes and then it's back to work for both husband and wife. The thoughts of down payment money and closing costs are starting to cause some anxiety. The day to day business of children, pets and grocery shopping must be attended to. Monday evening they receive a friendly call from Laura the Loan Officer reminding them that they were to have dropped off some papers and asking them to re-schedule a time to do that. Oops! Life is very busy when you are buying a home. Right after that phone call another comes in with the news that their offer has been accepted! The problem is starting to develop.

After the homework is done that night, Mary gathers up what she can find. One of the banks statements is missing, but no problem, John can stop on his way home tomorrow and get a print out from the bank. But one of the W2's has also gone astray and John is no help at all with that. Mary takes care of all the bills. Mary decides she must look a little harder because she knows she hasn't thrown anything out in years so it must be just misfiled. She does find it eventually, but it is Friday before it turns up. The problem is gaining momentum.

Saturday and Sunday go by in a flurry of visits to the property to meet the home inspector and phone calls from family wanting to know how the house buying is working out. By the time Sunday is over, some of the household chores have fallen by the wayside. John and Mary go to bed excited and tired out. The paperwork has not been delivered to Laura and a week and half has gone by in the blink of an eye. On Tuesday Laura calls and is sounding a bit stressed out herself. John and Mary wonder why. This is what she does for a living so why should she be anxious? Right?

This sounds like a perfectly normal scenario doesn't it? It is a perfectly normal scenario. The problem is that now Laurie the Loan Officer only has 2.5 weeks to close the transaction! She is understandably concerned. Can it be done? Yes, it probably can. As long as no surprises happen. But it would have been much more of a sure thing if John and Mary had provided the paperwork on day two. And if a problem arises, this house of cards could get wobbly in a hurry!

If you are buying a home or thinking about it, remember this story. You will be very busy during the month it takes to close your purchase transaction. But, behind the scenes, there are many people who depend on you to get your documents into the Loan Officer as quickly as you can. The transaction will get stalled at some point awaiting these critical papers. You can't stand back and watch as everybody else handles your file. Getting a mortgage is not a spectator sport. It is a hands-on, full-contact situation.

And you are one of the key players!

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36 Comments on Getting a mortgage is not a spectator sport.

JUN
02
2007
133,105 Points 2 Featured Posts Outside Blog

I stay on top of every transaction and make sure the buyers know it's urgent to get us everything we need when we ask for it, there are a bunch that drag their feet and need a fire lit!

7:58am • #1
115,805 Points 1 Featured Post Outside Blog

I like this Mr. Flanders.  So true.

Now if we can get the Realtors and Mortgage Brokers to PREPARE for a closing..... :^)

8:22am • #2
160,892 Points 43 Featured Posts

But Rob, you are suggesting a new and radical approach to the industry! LOL.

I'm lucky to work with several very good Realtors, so I don't have that annoyance.

8:25am • #3
173,945 Points 17 Featured Posts Localism Sponsor Outside Blog

Mark,

I work very closely with my clients lenders to make sure they have what they need and if they don't, I work with the client to get it to them.  It's pretty standard in California contracts for a client to have to show a pre-approval letter within seven days of acceptance, but as we all know, the letter (depending on the lender) may not have a lot of substantiation behind them.

Fran

10:10am • #4
489,855 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router

It is also stressful for their Realtor who is jamming to get the inspections, disclosure and all other contingencies removed on the short time line.

I try to get my clients to get a full pre-approval with full documents up front before we even find the property.  That really helps take away most of the stress.

10:41am • #5
479,548 Points 54 Featured Posts Outside Blog

Mark, I tell them what documents I need over the phone, so that they have them ready when we meet to sign the 1003 and disclosures.  If they do not have the documents when we meet I tell them that the loan will NOT go into processing until they do.  That usually lights a fire under them.  Rarely do I not have the documents within a day or two doing it this way.  It works for me, and reduces a lot of stress.

10:05pm • #6
1 Featured Post
I hate it with a refinance, sometimes they just don't have to motivation to get these things for you.  I love the challenge of motivating them!
11:48pm • #7
JUN
03
2007
352,365 Points Outside Blog

Interesting post.

Carolin Benjamin
Bob and Carolin Benjamin - The Benjamin Team
Keller Williams Integrity First Realty
Gold Canyon Arizona

12:08am • #8
270,857 Points 18 Featured Posts Outside Blog
Mark Great Post - I sent you a package 10 days ago - did you get it? I hope so
1:00am • #9
1 Featured Post

Sometimes inspite of all your phone calls, follow-ups and reminders, some borrowers are just stubborn. They need to prioritze getting paperwork. I have a borrower who lost his downpayment because he filed extention twice and still could not work on his paperwork. I got the commitment letter he just need to fulfill the final stips. I hope he learned his lesson never to procastinate.

1:26am • #10
9 Featured Posts

Another great Post Mark. Just put this on Monday's Cicerone Favorite Posts Last Week.

Like all good originators, even though we CLEARLY communicate upfront what is needed, we have all been in that situation.

 

1:59am • #11
606,498 Points 111 Featured Posts Localism Sponsor Outside Blog
I start preparing them from the get go...in fact, when I first take them showing I have a packet with info and brochures and the listings we are going to see. One piece of info is labeled....10 things a lender needs from you. Have to get that up front and get them ready....majority of transactions are 30 day closings...who's got time to look through boxes at the last minute?
2:11am • #12

I tell, send a letter, and still it takes time to get somethings back... I am going to reference your blog and have my borrowers read your knowledge...

Thanks!

2:17am • #13
266,816 Points 59 Featured Posts Outside Blog

Nice post Mark and sooooooooo very true.  When a client asks me, "How fast can my loan close?"   One of the answers in my retort is, "...and it also depends on you."  People need to know they are a big part of the process and to a great degree, controllers of their own mortgage fate.

3:02am • #14
4 Featured Posts

How can I get one of these kewl name thingys?

I still don't get the Buckweat thing. It's funny, but I don't get it.

7:02am • #15
160,892 Points 43 Featured Posts

Fran G: Constant communication definitely helps eliminate this problem.

Randy: I know a number of Agents who do the same. They insist on it.

George: Thanks, good pointers for newer LO's :)

Jonathan: Purchases are easier to keep the fire lit, aren't they?

7:44am • #16
160,892 Points 43 Featured Posts

Cyndee: I did! Much to my surprise and delight. :) I don't know what I ever did to get such attention but I have been busily taking pictures with the hat and Flat Mark to put in a post. Flat Mark and the hat just went to the 1st Annual ActiveRain Birthday Party in Seattle yesterday. I'll have a post to show off both items soon.

Thank you for everything. My 16 year old thought the Flat Mark post of yours was hilarious. "Wow dad, you really get around" was his comment.

7:50am • #17
224,760 Points 2 Featured Posts Localism Sponsor Outside Blog
Loved your post--I'm working on a deal right now where time is of the essence for the mortgage approval because there is a back up offer.  Luckily, my buyers are stellar.
7:53am • #18
160,892 Points 43 Featured Posts

Jerome: it just makes you grit your teeth at times, doesn't it?

Tony: Thanks! and thanks to the recognition. Visitors from your site consistently rank #4 for volume each month! Last month, you sent me almost 40 unique! Rich and I appreciate it very much. :)

Sally: Ohh, the frustration. What people don't realize is that if they are prompt with their "chores", we can get these things closed in 15 to 20 days pretty easily. My fastest closing recently (with a motivated and organized borrower) was a VA Loan in 17 days.

Dave D: The more, the better when it comes to communications. Some people respond right away to a phone call, others respond right away to a letter.

7:58am • #19
160,892 Points 43 Featured Posts

Jason: I respond in a similar fashion with "It's up to you".

Luke: hmmm, I don't know if you're ready for some super-cool, personalized AR branding yet! I'll have to get permission from TLW first! LOL. Just kidding, I make them with PaintShop Pro. Want one?

Diane: Back up offers tend to keep buyers on their toes! Thanks for the feedback and good luck on the closing. With a motivated borrower, you shouldn't have any trouble.

8:08am • #20
219,742 Points 34 Featured Posts Outside Blog

Mark, I agree.  You can coach them on the plays to run but the client has to be out there making some of the plays themselves.  The coach get play the game for them. 

I see the biggest problem is when the loan goes through underwriting a few days before closing and then there is a request at the last minute for some additional documentation.   

8:13am • #21
3 Featured Posts
Communication with my borrowers and realtors is the biggest reason I close on time, but sometimes but to our dismay the borrowers just doesnt get it and drags their feet even with the realtor and I stopping at the borrowers home and place of work
9:40am • #22
410,199 Points 72 Featured Posts Outside Blog

Mark...

What an excellent article. I would love to see this published all over the web :)

It would sure help to educate the consumer.

TLW...ROAR!

10:13am • #23
126,465 Points 12 Featured Posts Outside Blog

It never fails that this occurs... and then when you add someone that is at a point in their life when they need to ask for assistance from a family member who needs to talk to the LO and help strategize... and an attorney has to bless it etc etc etc... those are all days and days of extra time ticking off the clock

I always apologize and then inform my clients that there will be homework assignments... I then tell them that I cannot get things done until everything is turned in.... that my processor only submits COMPLETE files...

I have appraisers that work FAST... inspectors can do so too... but Underwriters are NOT fast and will not always jump when we ask them to...

10:35am • #24

In the Long Beach Realty blog, Brian Brady offers some very good advice for homebuyers regarding proper preparation of documents: How To Get The Best Home Loan

 

10:38am • #25
581,201 Points 47 Featured Posts Outside Blog

Nice post Mark, as a Realtor I give my buyers a checklist of items they will need for the lender.  This is done before showings, before we decide on a price range, before they become all excited and can not purchase.  Realtors have to do our part too!

10:39am • #26
Wow great post,I will keep this in mind and bookmark for later us, keep up the good work  We need people like to keep this thing alive. Ar is now only on year old, its amazing and so powerful.  Its a dog eat dog word, you do what you got to do
11:09am • #27
480,278 Points 151 Featured Posts Outside Blog
Mark... this is a very good point. But I got lost ... did they find a house?  ;o)  The last I read was that they were tired from looking at houses, but then the loan officer needs their paperwork. In any case, your primary point is a good one. I think so many borrowers just think we can make things happen over night.
11:11am • #28
As a Realtor I must admit I am half Realtor half Italian Mother LOL SO I hover over my clients until everything is in and green lighted. Also stress the point that the stongest offer is the onw with the preapproval letter, not the will apply with in 7 days offer
2:05pm • #29
149,246 Points 89 Featured Posts Localism Sponsor Outside Blog

Thank you for this great post. There are so many downsides to the loan closing late, but the biggest one is that : ITS GOING TO BE MY FAULT.  Frankly, I don't want to get on the phone and have to tell listing agent, selling agent, seller and buyer that the loan is closing late. No matter what went wrong, the buck stops with me. That first week is SO CRUCIAL!!!!

 

2:37pm • #30
1 Featured Post
a well written posts, thanks for the information.
4:01pm • #32
9 Featured Posts

Mark - I'll stop bagging it, I want to be #1. I better go so I can double unique visitors to your site. All kidding aside, you guys have a great site!

9:20pm • #33
JUN
04
2007
2 Featured Posts

Applause...

So true. Silly thing is, it WILL be your fault! I don't know how that works! I shall reprint this!

11:20pm • #34
JUN
11
2007
430,294 Points 17 Featured Posts Outside Blog
Awesome, Awesome, Awesome post!
11:32am • #35
JUN
12
2007
4 Featured Posts
Game on Mark!  This situation happens on a regular basis!  We use a "CMA" (cover my bottom) technique:  We send bi-weekly email/fax and phone updates to the REALTOR involved and the customers.  This way, if we are pushing our customers to get us the promised information, the REALTOR knows and can help too...this keeps any big "penalties" from coming back on the loan officer :) 
9:00pm • #36

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Mark Flanders

Silverdale, WA

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