I am so done with trying to get Hewlett-Packard to do the right thing and replace a defective 7310 All-in-One printer with a known problem.  I'm not quite sure why they don't have more the mentality of DisneyWorld - treat the customer right and it'll come back to you 10-fold.   I'm just the little guy here. 

Instead of replacing the printer, I get this email from an HP case manager - it read in part: my offer to you is as follows:  Replace your defective unit with a L7680 remanufactured unit  at $143.99 with free express shipping.  The offer is only valid until close of business day - 07/04/09. 

I ask you - why would I pay $143.99 for another printer when HP should just do the right thing?  I'm done with their products.