Who hasn't heard someone say that about a builder because "my cousin's friend told me that their home had black mold" or something to that effect?
Generally, when someone makes such a statement, it's related to a homeowner that either:
1. Didn't properly maintain their home and let small, easily fixed problems get out of hand
2. Didn't understand how to make a warranty claim or how to contact their builder
3. Had a builder that was slow to respond to warranty claims
I've known many builders that build a fantastic home with attention to every last detail and had their buying process as smooth as silk but didn't follow through with the proper customer service post closing. This follow up failure can tarnish a builders reputation very quickly resulting in fewer referrals.
We've implemented two innovative technologies to help builders seamlessly maintain a high level of customer satisfaction post closing.
1. Homeowner Homepage-Every homeowner gets a personal, secure, online account to easily submit and track warranty requests in real-time 24/7/365. No more wondering who's assigned to what request and when it will be complete.
2. Online Trade Network-Every builder's trade contractors have an online account with real-time access to their work orders. The trades receive their work orders instantly and update our company instantly resulting in efficient, effective communication. No more hearing "well, we didn't get that fax, can you send it again".
These unrivaled features combined with our 24-hour emergency hotline ultimately result in happy homeowners and more referrals.
Seattle Tacoma New Construction Third Party Warranty Management for Home Builders
Comments(0)