subwayI was famished and it was getting late in the afternoon so I decided to head to my local Subway for lunch. I walked in and greeted the familiar crew of young college age guys who work the day shift. Today was slightly different as there was a new guy who had joined the shift, he was very young and seemed like a nice guy. He threw his plastic gloves on and quickly uttered his newly learned cadence stuttering as he went. I ordered the usual and moved down the line thanking him for his quickness and made him feel as comfortable as any person could on their first day. He quickly moved to the woman behind me who had just arrived in a flurry with a page long order for what seemed like an entire office or the kids who lived in her shoe.

She wore a expensive business suit and answered her cell phone literally a half dozen times in the short time she was there. The newbie Subway recruit did his best to accommodate her, but despite his best efforts she torn into him like a newborn wildebeest being chased by a lioness. She started off correcting him and then progressed to insulting him. In just a few minutes she was sighing, attacking and generally being a real pain in the....well you know. I was watching her is disbelief while she continued to show her frustration with this poor guy. He did the best he could, but was clearly in shock from what he had to endure. He looked like a deer in the headlights and in spite of me knowing nothing about him I felt really bad for what he had to endure.

My life is often consumed with closings, applications, clients calls, and in between. But for just a moment I was completely stuck on what this kid who was making $6.25 an hour and what he was going through.
red ryder
I still remember when I was his age and I had started my first job. I was a file clerk for a national law firm who was charged with the duty of putting 20,000 pieces of paper in their respective files. It was a menial task, but to me it was the start of something big. It was the start of my adulthood and I wanted to be respected for it even though it wasn't much. I remember being proud to tell people about the fact that I was making my own money and I had bought my first car. It is hard to believe that all those years ago I was so proud of such a menial job. But was there anything really wrong with being proud of my small beginnings? I believe there is a better question, do people like the newbie at Subway deserve to be treated that way simply because of where they work or how much money they make?

To best answer that question is to ask a question. What if that was you? What if you were the one who was forced to trade roles and you had to deal with people disrespecting you all day long and still wear a smile? Sure we get that to an extent in our own lines of business, but it is so much different for an entry level sub maker. I would challenge each and every one of you to today make a conscious decision to treat those around you as you would want to be treated. I think sometimes we forget that there was a day when we were the ones who were starting off in the wide world of adulthood. Don't ever forget where you came from and remember that those around you are always looking up to you.

Just before I left I gave that young man a $20 bill and told him to shrug it off and that he did a great job. He looked at me like I was handing him his Red Ryder BB Gun on Christmas and shook my hand. It wasn't much but I knew he would remember that for a long time to come, and it reminded me of when I first started my career as an adult.

Never forget to treat those around you as you would want to be treated and you will see the same future grow within them that you now live.

 

12 Comments on What If That Was You?

JUN
02
2007
1 Featured Post
i life your style Jacob.  I walk around with a smile on my face for that reason.  It might make someone else's day.  I hate rude people, it really just isn't acceptable behavior! 
11:53pm • #1
1 Featured Post

Jacob,

Darn it, you just made me subscribe!  I get frustrated with folks sometimes, but we all need to remember we were new at everything we did once.

Rita 

11:58pm • #2
JUN
03
2007
876,670 Points 68 Featured Posts Outside Blog

Good for you! This is the same reason anytime I see a lemonade stand being done by 5 years olds. I stop for a .25 lemonade and give them a $5 and tell them to keep it up! The smiles are well worth it!

 

12:18am • #3
351,295 Points Outside Blog

It's nice that you helped the guy have a better day.

Carolin Benjamin
Bob and Carolin Benjamin - The Benjamin Team
Keller Williams Integrity First Realty
Gold Canyon Arizona

12:30am • #4
1 Featured Post
Some people are just so inconsiderate and rude. Only the Grave digger starts at the top and at one time we all have jobs similar to the kid (unless you an an heir or heiress/you wont be eating at Subway if you are!). We have to remember our past and how got started.
1:36am • #5
295,390 Points 2 Featured Posts Outside Blog
Jason, super post. A little respect and understanding, a little courtesy and gratitude, that seems t to be missing frequently today. Good lob. I am sure this kid will be blogging about this incident 20 years from now!
6:09am • #6
Jason, that was a great gesture on your part, I love it. We all have to start somewhere, but not all of us know how to handle success, and how successful was she if she was taking the order for the whole office? I think that subway should be thanking you for saving them an employee, you single handedly gave this kid the pep talk of the year!
8:35am • #7
261,746 Points 26 Featured Posts Outside Blog
I have done similar things for people that handle the jerks of our world - I love reading your posts -  you always take the high road - if only that woman were to have a clue - people really forget that you get what you put out in everything from your personal life, business - kindness is always the right way to handle things - good for you - keep up the great work
1:07pm • #8
Well done Jacob.  A gentle reminder that it's the way we treat other people that shows what kind of person we are. 
3:50pm • #9
317,438 Points 45 Featured Posts Outside Blog

Jacob - great post and it's really too bad that that lady didn't remember the "Golden Rule".  I bet he was in shock at the way he was being treated by her.  People may not remember what you say, but they will ALWAYS remember the way you make them feel.....she clearly does not get that.

Ann

7:52pm • #10
9 Featured Posts
Thanks for all the kinds words everyone. I really am glad to see so many other people who are like minded and truly appreciate what others do regardless of their title. Have a great week everyone!
10:00pm • #11
JUN
04
2007
2 Featured Posts
I agree.  I also try to be patient with those who treat me like this lady treated the employee because I never know what they're going through.  Perhaps several of her shoe children were on their deathbeds.  ;-P  Or maybe her shoe husband left her alone to support all those kids.  I am glad that you treated the employee nicely and encouraged him.  We all need encouragement at times.
5:44pm • #12

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Jacob Morales - Arizona Mortgage Planner

Scottsdale, AZ

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US Bank

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