A picture is worth a thousand words and in this case, $$ cash $$. Protect yourself as I did, and perhaps your photos could be worth thousands of dollars, not just words.
Read on.
I helped move my daughter and her husband to their new home this weekend. We rented a moving truck form a well known national vendor and returned it as required - broom cleaned, no dents and with the required amount of gasoline to replenish what we used. The vendor where we dropped it off was closed, so I dropped the key in the slot in the secure metal box provided for key returns. As a precaution, I took photos with my camera phone just in case any issues might arise later.
The next day I received an email from the vendor indicating I had not refilled the gasoline in the truck and I was fined $38.75 as a penalty. WHAT!!!
Boy was I angry. I called and filed a protest (twice) with the moving company's "customer advocate" division. They promised me a call back within 48 hours. Well, it's been 52 hours and I'm still waiting for that call and I am @#$%^'&*!!!
OK. I'll let you decide. I say this was either fraudulent (make a quick buck on the side) or incompetency (they need to learn how to read their own fuel gauges!).
The tank reading from my first receipt when I picked up the truck (between 3/8 and 1/2):
Here is the vendor receipt showing the mileage and the gas tank reading (along with the $38.75 fuel charge penalty) after I returned the truck:
and here are my photos:
I ain't payin this penalty and I will keep up the protest until I win. Man, I'm happy to have these photos.
Protect yourself from these moving companies. Take photos when you finish with your rental truck or car.
Tell me what you think... Oh, and then have a nice day!
**Update 8/01/09 - I have received a credit for the charge on my credit card. It pays to take pictures!
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