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My co-worker was showing a foreclosure that was just listed in Alameda. It was priced aggressively, in a very desirable neighborhood. When she and her clients arrived at the property, there were literally throngs of people going in and out of the house. It was so busy they thought there was an open house. NOT!

Turns out that another realtor arrived to show the property to her clients, but that folks came to the property and wanted to see it, too. That realtor made the mistake of leaving the door open, so folks came in. And they came. And they came.

That realtor couldn't leave without locking the house, but because there were so many people there, she couldn't get them all out. She called out for help: "IS THERE A REALTOR IN THE HOUSE?" To which my co-worked responded, and said she would lock up. Big mistake!

By the time my co-worker and her clients were through and ready to lock up, she had the same dilemma: how to get the other folks out of the house. So she called out, "IS THERE A REALTOR IN THE HOUSE?" and when the third realtor responded in the affirmative, she left.

This situation opened up some interesting discussions:

  • Foreclosures hunters are all over the place
  • Some buyers are looking on their own, without their agents
  • Should the realtor let others come into the property while she was showing it to her clients?
  • Did she do it in the hopes she'd pick up new unrepresented buyers?
  • How did her own clients feel about other folks viewing the property at the same time?
  • Would you just hand over the keys to the house to another realtor whom you don't know?
 
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43 Comments on BEWARE: Foreclosure hunters on the prowl. IS THERE A REALTOR IN THE HOUSE?

JUL
15
2009
1,156,707 Points 117 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

There is no way anyone should let an unrepresented buyer in a house.  Doesn't matter if it is a foreclosure or regular sale (see what steamed me this weekend on my blog).  If another agent shows up while I am showing a property.  I ask them to show me their card.  Then I lock the key back in the lockbox so that their visit is recorded for the listing agent.  Of course most foreclosures have combo locks on them so that is an entirely different dilemma.

4:38pm • #1

It can be awkward to tell someone 'you can't come in' but that is probably what should have been done.  On a couple of occasions I have arrived at a scheduled showing (vacant property) to find window gawkers there.  When they discover I'm going in with my clients they ask to come in too, I've told them sorry, but we're on a tight schedule and if you call me later we can talk about it.  I never hear from them again.

  Regarding foreclosure hunters - I recently had 2 different buyers make offers on new listed (2 days old) foreclosures and ended up in multiple offer situations both times.  One we're still waiting to find out the result (its been a week!) and the other we were too low (6% above asking price!).  This evening we're going to another one that the agent already told me has offers sent in just today!  Bargain hunters are active thats for sure!!!

4:49pm • #2

I am an REO listing agent in the SF Bay area and I can't tell you how many times an agent will leave the property unlocked. It is an ongoing challenge.

If I was a buyers agent I would have taken advantage and held an unscheduled open house and try to get some leads. This same situation has happened to me when I take possesion of a new home.

I would have given the listing agent a call and told them I found the house unsecured.

www.jamesegallagher.com

4:50pm • #3
937,108 Points 361 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

YIKES!! I wold have called the listing agent and let them know of the situation. They need to come out and secure thier property.

5:04pm • #4
1,545,555 Points 416 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Never, never, never admit anyone to a listed property other than your own buyer/clients.

You assume liability for their actions and you don't even know them. 

Risky, risky, risky.

Open the door, admit YOUR buyers and lock the door behind you.  Don't answer the door if you hear a knock or doorbell.  Any other buyers need to be admitted by their agents.

I'm very risk averse.  Safety and risk reduction first. 

5:22pm • #5
260,424 Points 10 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

I won't let anyone else in while I'm showing and even if there is another real estate professional on the porch. I put the key back. Let them open the lockbox themselves. I lock the house and complete my responsiblity to secure the property.

If you don't do this and the property is damaged any other way, who do you think they will look to? The agent that opened the lockbox last...which would be you.

Scary! Not to mention you just never know with people...

5:31pm • #6
187,139 Points

Buyers are coming in droves especially the well priced homes that are in good condition. Then you write an offer on the home, only to get beat out by an all cash offer.

5:45pm • #7
680,088 Points 18 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

Easy answer .. no grey here .. NEVER!  That goes for pets too.  If they are in they stay in and if they are out they stay out!  That's it. 

6:02pm • #8
232,815 Points 1 Featured Post Attended Rain Camp

I thought that was hilarious.  Shouting out to see if there was another Realtor there and getting one to answer.  Funny.

Last month I viewed a HUD home with my client.  When I got to the home an agent was there.  He said he was leaving but did not lock up.  He only asked if I had a HUD key and left.

6:17pm • #9
687,444 Points 83 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Yeah, all of the above (nobody but buyer/clients, no one else under the lock box).  I can only take responsibility for my clients.  I would not have had a problem getting people out of the house.  I would say they were trespassing, and quite frankly -- they were!

6:22pm • #10

I showed up at a foreclosure house to find buyers there trying to access the property. It seems the buyers agent just gave them the code and told them to go ahead and look. I would not let them in.

6:38pm • #11
276,116 Points 1 Featured Post Outside Blog

The Realtor should have stopped the unrepresented individuals at the door, handed them a card and told them they could contact her (or him) should they be interested in setting up a viewing.  I would not have allowed others into the home when I was with clients showing.

6:42pm • #12
156,415 Points 13 Featured Posts Called Shot Master

I had a man show up at the door of a home I was showing and did as most of those above...gave him a card and told him I would be happy to set up an appointment with him at a later time.  I never heard back from him (no big surprise there)!  I would not leave the house unsecured!  I would be pretty upset if someone left one of my listings open to anyone claiming to be a Realtor!!

7:36pm • #13
861,446 Points 76 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

That would be funny, if it was not true. I would never just let unrepresented buyers in a house, I'd think!

8:00pm • #14
367,965 Points 38 Featured Posts Outside Blog Hit Router Called Shot Master

If an agent let the buyers in the house, they become his "customers" and the liability is on him. 

8:07pm • #15
1,007,488 Points 36 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

People do show up at REOs wanting to see them or curious about price, etc.

8:26pm • #16
247,697 Points 20 Featured Posts Attended Rain Camp Called Shot Master

I have had that happen where someone asks to see the inside of a house while I'm showing it. I also tell them I can't and they can schedule with me another time.

That is crazy...

8:26pm • #17
1,225,859 Points 262 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Pacita...

It can never be in your client's interest to let someone else compete for a property. I lock the door behind me and won't let them in!

9:14pm • #18
129,874 Points 5 Featured Posts Outside Blog Attended Rain Camp

It is happening more and more on underpriced listings. Some agents even give the lock box codes to their clients and tell them to call if they find something they want to buy.  I've made appointments to show properties and found buyers in homes without agents and of course with the key. 

9:15pm • #19
531,037 Points 4 Featured Posts Outside Blog

Pacita - this is a very risky and difficult situation for anyone.... Yes there is the option of picking up another buyer lead... There is also the option these people are up to no good. As it has been said above... you become responsible for them in the home. Also, what your your buyer think... you are there with them and they were just placed in the back seat and asked to wait until you finnish with the walk in lookers

9:30pm • #20
1 Featured Post Outside Blog

Actually had something similar happen today.  While showing a bank owned to my customer who clearly indicated he wanted to place an offer, another agen'ts customer came by without her agent.  Courtesy might have dictated I let her in to "quickly view".  But the fact that I knew he was going to submit offer, why would I open it up for another person to potentially make an offer so I politely denied her access.  As it turns out, someone else did place offer on property.  Imagine if I had let her in  - she might have been a 3rd person and even worsened my buyer's chance for bank approvl.

9:34pm • #21
546,315 Points 11 Featured Posts

Hi Pacita -- When I show a new foreclosure to my clients, I always lock the door immediately upon entering so there is no issue.  On the way out, if the hawkers want in, I refer them to the sign.

10:17pm • #22
494,048 Points 15 Featured Posts Localism Sponsor Outside Blog

Hi there,

Ditto on the comment by Carol Pease, we've experienced the same thing. Who know for sure how it happens, yet it does.

Sorry to say some (yet not all) mega REO agents are clueless to what's going on with their own listings. Their agent remarks say "don't call to ask how many offer we have, just fax your over", yeah right!

I just wish some of the asset managers really knew what's going on out there in the field. Doors left open, gates to swimming pools in the back yard, we've seen it time and time again.

10:19pm • #23
1 Featured Post Localism Sponsor

I show to my clients and lock the door behind me. I would have called the listing agent right away. As if things aren't crazy enough.

The banks don't care. Again, and again.

10:39pm • #24
300,676 Points 55 Featured Posts Localism Sponsor Outside Blog

I had to turn away somebody who randomly showed up at a foreclosure property a few months ago while I was showing it to a buyer I had been working with.  The listing agent had advised this man when he called inquiring that there would be an agent already at the property showing it and to feel free to go take a look if by chance he found me there. Well, he found me, but I refused to let him in and I told him to notify the listing agent that I was unable to show the property.  This was plain laziness on the part of the listing agent.    

10:58pm • #25
JUL
16
2009
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Cindy -- as a safety precaution, I also lock the door behind me (after making sure there's no one else in the house) so that no one else gets in while my clients and I are viewing the property). And if someone else is showing the property, we wait, or we walk the grounds. Seems like the courteous thing to do.

Brian and Marie -- it may be awkward not to let anyone else in the house while you're showing it to your clients, but I find it discourteous to my own clients to accommodate someone else on their time.

James -- whenever I encounter a problem showing a property, I always try to inform the agent. However, one time when I tried to show an REO and there was no key, I did call the REO agent about the missing key. He harrumphed: "So what do you want me to do about it?" Aarrrghhh!

Bryant -- some REO agents are better than others. Some simply don't care. I did call an agent when a prospective buyer emailed me, asking if I knew who the agent is on a neighboring property where the doors were left open and the rains was coming in. I called the agent who was very thankful that someone made the time. Although they lost the washer and dryer, it could have been worse. They were in contract and about to close.

Lenn -- besides the risk and liability, it's also a safety factor not to secure the building, especially on REOS that are the subject of so much vandalism. Letting in people you don't know is not much different to opening your home to strangers.

Christiane --- I do the same thing. I lock up the door, put the key back in the lockbox. The next agent can use his own lockbox key to gain access. Some agents have asked me to just give them the key and they'll lock up. I refuse (nicely) --- and tell them that the listing agent will surely want to know who is showing the property. And tell them that is probably what they, themselves would want if they're the listing agents themselves.

Mike --- I'm battle-scarred from the various offers I've written, many of which are over list price with really good terms, and still lost because of higher, better and all cash offers.

Joan --- always the best practice. Thanks for the succinct response.

 

 

 

 

12:47am • #26
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Angelia --- true story! With all these prospective buyers and looky-loos, some agents may have taken the opportunity to pass out their cards. But the possibility of upsetting their own clients by letting other folks in is just too great a risk.

Carla --- I have had this happen before, while I was showing property and people would knock on the door. I'd tell them to wait for their realtor, and if they don't have one, I'll be happy to show it to them at another time, but that I have appointments I need to keep and that the clients I have with me take priority.

Kim --- happens all the time!

Tim and Pam --- how does that song go? "Love the one you're with...."

Jeanna --- and most of us agree that's the right thing to do.

Erica -- unfortunately, not everyone knows the right thing to do at every given moment. That's why we blog about these incidents so that we can share our experiences and learn from the best!

Wendy --- it's evident that the commenters agree with this point of view. Thanks for reinforcing.

Christine --- yes, people are naturally curious and would like to see what it looks like inside. Just how many of their are serious buyers is debatable. And it is their own realtor who should show them the property, and not have them impose on another realtor with her own clients.

Melina --- this will happen over and over again. It's up to us Realtors to set and observe certain rules of etiquette (and safety).

 

 

1:24am • #27
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Richard --- I agree. It's not just for my clients' interest, but for both our safety as well.

Carol --- and it will continue to happen, unfortunately.

Roland --- our clients come first. And at all times, think safety!

An --- I can't believe an agent would instruct a prospect to "piggy back" off another showing. How absolutely disrespectful!

Chris --- it's always a good practice to be extra careful at all times, especially when showing REOs. I remember getting ready to show an REO. The listing said it was vacant. But when I arrived at the property, i noticed people moving in and out of the house. I called the listing agent who confirmed it's supposed to be vacant. So they called the police to evict the squatters. I called the prospective buyer and told them about the situation. That alone was enough to turn us off on looking at this specific area.

Lynda --- the best REO agents are those who have team members who actually and periodically check on the listings and who are responsive to all calls and inquiries.

Sabrina -- before I lock the door behind me, I make sure the house is empty first just in case we need to get the heck out of there, lickety split, in case of a different kind of emergency.

Carol --- that was some nerve of the listing agent to assume and to impose on you to open the door to strangers!

 

1:36am • #28

Pacita,

Like many, I always lock doors - even for an Open House. Personal safety and protecting my seller's property dictate I can't be on 1 floor with lookers and have folks wander into another floor.

It is a funny story, however, so thanks for sharing it!

6:30am • #29
611,301 Points 11 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

These same people are usually not shy !!! If the front(or any window) is unlocked they'll come in on their own !!!

7:01am • #30
376,903 Points 85 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

I've had people show up before who were out looking without a Realtor.  My loyalty is always to my people first.  Everyone is right here though...if we let someone in the house, we're liable!

7:30am • #31

A fellow agent in my office said he was showing an REO recently.  He makes it a habit to lock the door behind him.  He was in the property a few minutes when there came a knock at the door.  He answered, the man that was standing there literally pushed his way in, claiming to be an appraiser.  My friend demanded some ID, which was not produced.  Only after he started to dial 911 on his phone did the other person leave (in a hurry).  After my friend spoke with the listing agent (which I found amazing in itself) did he find that the home was not even under contract.  He told this to us, (this agent is fairly new to the business) and we explained that it was probably a "REO hunter".  Moral to the story:  This market is starting to bring out the crazies, some of which are not nice people.  Be prepared!

10:31am • #32
814,742 Points 7 Featured Posts Localism Sponsor Outside Blog Called Shot Master

I have shown homes to people that just came by, but never in mass and always with my current clients permission.  I have a guy that I am working with him and his daughter, he is always sending me referrals and does not mind if I try to find other clients on his time. Unless, he really likes the home, then he wants it all for himself.

10:41am • #33
163,178 Points 5 Featured Posts Outside Blog Attended Rain Camp

Good point Pacita, I have found myself as recently as yesterday in the exact same situation! we were passing out keys from one Realtor to another, I had an appointment with my client at the property (because he was coming from work) and when I arrived there, he had already seen the fourplex! all 4 units, the building was vacant, since my client had seen it I did not take part on the "passing the key" game, but noticed that one agent will be waiting by the lockbox and the other agent will put the key in and close it! He said he needed to be responsible...! These is not the way we used to sell homes! this particular fourplex in San Leandro, CA. had 30 offers in 2 days! Congratulations on your golden star!

Antonio

10:48am • #34
3 Featured Posts

WOW. How do you know the people that said they were a Realtor was actually a Realtor?  Did they produce a card? 

12:50pm • #35
550,743 Points 22 Featured Posts Outside Blog Called Shot Master

Yikes, who ever agreed is responsible & I wouldn't have wanted to! I just had this happen where the neighbor tried to bust in behind me and I told her she would need a realtor to show her the house. I was with my client & he said he didn't want her also in the house. Fist fight!

12:55pm • #36
188,825 Points 1 Featured Post Localism Sponsor

Hi Pacita!

She opened the flood gates when she let others inside! Yikes!

If people show up unrepresented, I let them know I am working with preferred buyers and am currently working exclusively with them and that "this is a private showing." (this also reinforces to my buyers that they are #1!) Then, politely hand them a card, and tell them if they are not represented -- I would be glad to arrange a time  to meet with them and discuss the possibility of working together.

I do think it is a good idea, to lock the door behind you to protect the home and home sellers from unwanted entry, this also gives control if a second agent should desire to enter. Good discussion!

2:06pm • #37
168,786 Points Attended Rain Camp

Well, it is good to know i am not crazy - I ALWAYS lock the door behind me - as recent as yesterday, I had a realtor baning on the door and cussing me out when I was done. I shook my head, my clients said "Ok, I think I know what desperation looks like"...

The only time I have shown homes to passers by, is when my clients are done and give me permission to do so, I do not ask them, they have told me I should probably go chase those folks down. This usually happens at the end of a tour when they are ready to go.

 

Terkel

2:32pm • #38

This happened to me on yesterday. I met my clients at 6:30 at an REO listing and to our surprise, there was another couple standing outside. The gentleman introduced himself to me and, for whatever reason, assumed that I was the listing agent who'd arranged to meet him at 6:00. Needless to say, after waiting 30 minutes for the listing agent, they wanted to take a look around while I showed the property to my clients. I politely told them that while I can empathize with their situation and frustration in waiting for the listing agent, I would be providing a huge disservice to my clients by showing the property to them at the same time.

It was simply NOT my responsibility to show the property for the listing agent who couldn't keep or appointment or at least call her clients to let them know that she would be late.

7:16pm • #39

Wow -- I can't imagine dealing w/ that or passing off to other agents.  We don't have a lot or foreclosures -- but enough.  I usually always lock the door behind me whenever showing property --just from a safety stand point if nothing else. --andrea

 

8:12pm • #40
323,164 Points 2 Featured Posts Localism Sponsor Hit Router Called Shot Master

Not a good thing when your clients are waiting on you while you're standing at the front entry, keys in door, politely urging the looky loos to scat!

11:35pm • #41
JUL
17
2009
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Irene --- It's interesting to see how many of us have encountered folks who want to piggy back off our showings. I know of one agent who, when people came by after she was locking up, made her clients wait while she opened the door and let the other folks come through. If I were her clients, I would have dumped her on the spot.

Michael --- and some agents will let them in, hoping they would pick up another prospective client.

Bob --- it's a good reminder that a bird in hand is worth two in the bush. Take care of the clients you do have.

Jason --- wow! Thanks for sharing. We should be ever-vigilant in being careful, for the sake of our clients and for ourselves.

Gene --- some clients may not express disapproval when catering to other prospects....but I think it will make a huge impression if we devote total attention to the clients when they're the ones we came with. Dance with the one you took to the ball.

Antonio --- it's always a good idea to put yourself in one's shoes. If this were my listing, I would like to think that the folks showing it will respect the property and look after it they would look after their own listing. Thanks.

 

 

12:05am • #42
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Amy --- yes, realtors may produce cards. But anyone can manufacture a card. What would prove to me that one is a realtor is when he produces his own lockbox key. I never just turn over a key to the realtor behind me. I make sure I lock up, put the key in the lockbox, and suggest that the realtor use his own lockbox. One realtor chewed me out for making him open the lockbox again, but I told him that's the way it should be done: no short cuts.

Lyn --- and your client had every right to block the other party from coming in if that person wasn't represented by a realtor.

Julianna --- even if the neighborhood is fairly safe, it's still a good practice to lock the door to preven other folks from coming in. And if we get to the property while another agent is showing it, let's be courteous, find something else to look at, and give the agent and her clients sufficient time to look. It's the courtesous thing to do.

Terkel --- we're reinforcing what we need to do when showing property. With so many lookers out there, we never know what challenges we may face should people barge in while you're there.

Vanessa --- I had encountered buyers waiting for the listing agent to show up, too. But I had to ask them to wait and explained that their realtor would want it that way, especially if there is a possibility of multiple offers. We don't want any words spoken that would jeopardize one's chances to buy.

Andrea --- I was surprised to hear about this too, so I had to post it. Seemed like something we needed to be careful about.

Todd & Devona --- yep... looks like the realtor's skills are severely lacking if she can't control the comings and goings of buyers other than her own clients.

 

 

12:16am • #43

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