My co-worker was showing a foreclosure that was just listed in Alameda. It was priced aggressively, in a very desirable neighborhood. When she and her clients arrived at the property, there were literally throngs of people going in and out of the house. It was so busy they thought there was an open house. NOT!

Turns out that another realtor arrived to show the property to her clients, but that folks came to the property and wanted to see it, too. That realtor made the mistake of leaving the door open, so folks came in. And they came. And they came.

That realtor couldn't leave without locking the house, but because there were so many people there, she couldn't get them all out. She called out for help: "IS THERE A REALTOR IN THE HOUSE?" To which my co-worked responded, and said she would lock up. Big mistake!

By the time my co-worker and her clients were through and ready to lock up, she had the same dilemma: how to get the other folks out of the house. So she called out, "IS THERE A REALTOR IN THE HOUSE?" and when the third realtor responded in the affirmative, she left.

This situation opened up some interesting discussions:

  • Foreclosures hunters are all over the place
  • Some buyers are looking on their own, without their agents
  • Should the realtor let others come into the property while she was showing it to her clients?
  • Did she do it in the hopes she'd pick up new unrepresented buyers?
  • How did her own clients feel about other folks viewing the property at the same time?
  • Would you just hand over the keys to the house to another realtor whom you don't know?
 
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43 Comments on BEWARE: Foreclosure hunters on the prowl. IS THERE A REALTOR IN THE HOUSE?

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JUL
15
2009
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I show to my clients and lock the door behind me. I would have called the listing agent right away. As if things aren't crazy enough.

The banks don't care. Again, and again.

10:39pm • #24
301,384 Points 55 Featured Posts Localism Sponsor Outside Blog

I had to turn away somebody who randomly showed up at a foreclosure property a few months ago while I was showing it to a buyer I had been working with.  The listing agent had advised this man when he called inquiring that there would be an agent already at the property showing it and to feel free to go take a look if by chance he found me there. Well, he found me, but I refused to let him in and I told him to notify the listing agent that I was unable to show the property.  This was plain laziness on the part of the listing agent.    

10:58pm • #25
JUL
16
2009
617,086 Points 60 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Cindy -- as a safety precaution, I also lock the door behind me (after making sure there's no one else in the house) so that no one else gets in while my clients and I are viewing the property). And if someone else is showing the property, we wait, or we walk the grounds. Seems like the courteous thing to do.

Brian and Marie -- it may be awkward not to let anyone else in the house while you're showing it to your clients, but I find it discourteous to my own clients to accommodate someone else on their time.

James -- whenever I encounter a problem showing a property, I always try to inform the agent. However, one time when I tried to show an REO and there was no key, I did call the REO agent about the missing key. He harrumphed: "So what do you want me to do about it?" Aarrrghhh!

Bryant -- some REO agents are better than others. Some simply don't care. I did call an agent when a prospective buyer emailed me, asking if I knew who the agent is on a neighboring property where the doors were left open and the rains was coming in. I called the agent who was very thankful that someone made the time. Although they lost the washer and dryer, it could have been worse. They were in contract and about to close.

Lenn -- besides the risk and liability, it's also a safety factor not to secure the building, especially on REOS that are the subject of so much vandalism. Letting in people you don't know is not much different to opening your home to strangers.

Christiane --- I do the same thing. I lock up the door, put the key back in the lockbox. The next agent can use his own lockbox key to gain access. Some agents have asked me to just give them the key and they'll lock up. I refuse (nicely) --- and tell them that the listing agent will surely want to know who is showing the property. And tell them that is probably what they, themselves would want if they're the listing agents themselves.

Mike --- I'm battle-scarred from the various offers I've written, many of which are over list price with really good terms, and still lost because of higher, better and all cash offers.

Joan --- always the best practice. Thanks for the succinct response.

 

 

 

 

12:47am • #26
617,086 Points 60 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Angelia --- true story! With all these prospective buyers and looky-loos, some agents may have taken the opportunity to pass out their cards. But the possibility of upsetting their own clients by letting other folks in is just too great a risk.

Carla --- I have had this happen before, while I was showing property and people would knock on the door. I'd tell them to wait for their realtor, and if they don't have one, I'll be happy to show it to them at another time, but that I have appointments I need to keep and that the clients I have with me take priority.

Kim --- happens all the time!

Tim and Pam --- how does that song go? "Love the one you're with...."

Jeanna --- and most of us agree that's the right thing to do.

Erica -- unfortunately, not everyone knows the right thing to do at every given moment. That's why we blog about these incidents so that we can share our experiences and learn from the best!

Wendy --- it's evident that the commenters agree with this point of view. Thanks for reinforcing.

Christine --- yes, people are naturally curious and would like to see what it looks like inside. Just how many of their are serious buyers is debatable. And it is their own realtor who should show them the property, and not have them impose on another realtor with her own clients.

Melina --- this will happen over and over again. It's up to us Realtors to set and observe certain rules of etiquette (and safety).

 

 

1:24am • #27
617,086 Points 60 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Richard --- I agree. It's not just for my clients' interest, but for both our safety as well.

Carol --- and it will continue to happen, unfortunately.

Roland --- our clients come first. And at all times, think safety!

An --- I can't believe an agent would instruct a prospect to "piggy back" off another showing. How absolutely disrespectful!

Chris --- it's always a good practice to be extra careful at all times, especially when showing REOs. I remember getting ready to show an REO. The listing said it was vacant. But when I arrived at the property, i noticed people moving in and out of the house. I called the listing agent who confirmed it's supposed to be vacant. So they called the police to evict the squatters. I called the prospective buyer and told them about the situation. That alone was enough to turn us off on looking at this specific area.

Lynda --- the best REO agents are those who have team members who actually and periodically check on the listings and who are responsive to all calls and inquiries.

Sabrina -- before I lock the door behind me, I make sure the house is empty first just in case we need to get the heck out of there, lickety split, in case of a different kind of emergency.

Carol --- that was some nerve of the listing agent to assume and to impose on you to open the door to strangers!

 

1:36am • #28

Pacita,

Like many, I always lock doors - even for an Open House. Personal safety and protecting my seller's property dictate I can't be on 1 floor with lookers and have folks wander into another floor.

It is a funny story, however, so thanks for sharing it!

6:30am • #29
814,539 Points 13 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

These same people are usually not shy !!! If the front(or any window) is unlocked they'll come in on their own !!!

7:01am • #30
379,832 Points 85 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

I've had people show up before who were out looking without a Realtor.  My loyalty is always to my people first.  Everyone is right here though...if we let someone in the house, we're liable!

7:30am • #31

A fellow agent in my office said he was showing an REO recently.  He makes it a habit to lock the door behind him.  He was in the property a few minutes when there came a knock at the door.  He answered, the man that was standing there literally pushed his way in, claiming to be an appraiser.  My friend demanded some ID, which was not produced.  Only after he started to dial 911 on his phone did the other person leave (in a hurry).  After my friend spoke with the listing agent (which I found amazing in itself) did he find that the home was not even under contract.  He told this to us, (this agent is fairly new to the business) and we explained that it was probably a "REO hunter".  Moral to the story:  This market is starting to bring out the crazies, some of which are not nice people.  Be prepared!

10:31am • #32
1,022,995 Points 15 Featured Posts Localism Sponsor Outside Blog Called Shot Master

I have shown homes to people that just came by, but never in mass and always with my current clients permission.  I have a guy that I am working with him and his daughter, he is always sending me referrals and does not mind if I try to find other clients on his time. Unless, he really likes the home, then he wants it all for himself.

10:41am • #33
180,104 Points 5 Featured Posts Outside Blog Attended Rain Camp

Good point Pacita, I have found myself as recently as yesterday in the exact same situation! we were passing out keys from one Realtor to another, I had an appointment with my client at the property (because he was coming from work) and when I arrived there, he had already seen the fourplex! all 4 units, the building was vacant, since my client had seen it I did not take part on the "passing the key" game, but noticed that one agent will be waiting by the lockbox and the other agent will put the key in and close it! He said he needed to be responsible...! These is not the way we used to sell homes! this particular fourplex in San Leandro, CA. had 30 offers in 2 days! Congratulations on your golden star!

Antonio

10:48am • #34
3 Featured Posts

WOW. How do you know the people that said they were a Realtor was actually a Realtor?  Did they produce a card? 

12:50pm • #35
700,378 Points 39 Featured Posts Outside Blog Called Shot Master

Yikes, who ever agreed is responsible & I wouldn't have wanted to! I just had this happen where the neighbor tried to bust in behind me and I told her she would need a realtor to show her the house. I was with my client & he said he didn't want her also in the house. Fist fight!

12:55pm • #36
198,758 Points 1 Featured Post Localism Sponsor

Hi Pacita!

She opened the flood gates when she let others inside! Yikes!

If people show up unrepresented, I let them know I am working with preferred buyers and am currently working exclusively with them and that "this is a private showing." (this also reinforces to my buyers that they are #1!) Then, politely hand them a card, and tell them if they are not represented -- I would be glad to arrange a time  to meet with them and discuss the possibility of working together.

I do think it is a good idea, to lock the door behind you to protect the home and home sellers from unwanted entry, this also gives control if a second agent should desire to enter. Good discussion!

2:06pm • #37
263,209 Points 3 Featured Posts Attended Rain Camp

Well, it is good to know i am not crazy - I ALWAYS lock the door behind me - as recent as yesterday, I had a realtor baning on the door and cussing me out when I was done. I shook my head, my clients said "Ok, I think I know what desperation looks like"...

The only time I have shown homes to passers by, is when my clients are done and give me permission to do so, I do not ask them, they have told me I should probably go chase those folks down. This usually happens at the end of a tour when they are ready to go.

 

Terkel

2:32pm • #38
2 Featured Posts

This happened to me on yesterday. I met my clients at 6:30 at an REO listing and to our surprise, there was another couple standing outside. The gentleman introduced himself to me and, for whatever reason, assumed that I was the listing agent who'd arranged to meet him at 6:00. Needless to say, after waiting 30 minutes for the listing agent, they wanted to take a look around while I showed the property to my clients. I politely told them that while I can empathize with their situation and frustration in waiting for the listing agent, I would be providing a huge disservice to my clients by showing the property to them at the same time.

It was simply NOT my responsibility to show the property for the listing agent who couldn't keep or appointment or at least call her clients to let them know that she would be late.

7:16pm • #39

Wow -- I can't imagine dealing w/ that or passing off to other agents.  We don't have a lot or foreclosures -- but enough.  I usually always lock the door behind me whenever showing property --just from a safety stand point if nothing else. --andrea

 

8:12pm • #40
433,565 Points 2 Featured Posts Localism Sponsor Hit Router Called Shot Master

Not a good thing when your clients are waiting on you while you're standing at the front entry, keys in door, politely urging the looky loos to scat!

11:35pm • #41
JUL
17
2009
617,086 Points 60 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Irene --- It's interesting to see how many of us have encountered folks who want to piggy back off our showings. I know of one agent who, when people came by after she was locking up, made her clients wait while she opened the door and let the other folks come through. If I were her clients, I would have dumped her on the spot.

Michael --- and some agents will let them in, hoping they would pick up another prospective client.

Bob --- it's a good reminder that a bird in hand is worth two in the bush. Take care of the clients you do have.

Jason --- wow! Thanks for sharing. We should be ever-vigilant in being careful, for the sake of our clients and for ourselves.

Gene --- some clients may not express disapproval when catering to other prospects....but I think it will make a huge impression if we devote total attention to the clients when they're the ones we came with. Dance with the one you took to the ball.

Antonio --- it's always a good idea to put yourself in one's shoes. If this were my listing, I would like to think that the folks showing it will respect the property and look after it they would look after their own listing. Thanks.

 

 

12:05am • #42
617,086 Points 60 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Amy --- yes, realtors may produce cards. But anyone can manufacture a card. What would prove to me that one is a realtor is when he produces his own lockbox key. I never just turn over a key to the realtor behind me. I make sure I lock up, put the key in the lockbox, and suggest that the realtor use his own lockbox. One realtor chewed me out for making him open the lockbox again, but I told him that's the way it should be done: no short cuts.

Lyn --- and your client had every right to block the other party from coming in if that person wasn't represented by a realtor.

Julianna --- even if the neighborhood is fairly safe, it's still a good practice to lock the door to preven other folks from coming in. And if we get to the property while another agent is showing it, let's be courteous, find something else to look at, and give the agent and her clients sufficient time to look. It's the courtesous thing to do.

Terkel --- we're reinforcing what we need to do when showing property. With so many lookers out there, we never know what challenges we may face should people barge in while you're there.

Vanessa --- I had encountered buyers waiting for the listing agent to show up, too. But I had to ask them to wait and explained that their realtor would want it that way, especially if there is a possibility of multiple offers. We don't want any words spoken that would jeopardize one's chances to buy.

Andrea --- I was surprised to hear about this too, so I had to post it. Seemed like something we needed to be careful about.

Todd & Devona --- yep... looks like the realtor's skills are severely lacking if she can't control the comings and goings of buyers other than her own clients.

 

 

12:16am • #43

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Pacita Dimacali - ePRO, SRES, CDPE, MBA Alain Pinel in Alameda County CA

Oakland, CA

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