Picture a bowl of primordial soup.  No, really picture it.  What does it look like?  I see a gelatinous, gray gumbo of sorts.  The contents within completely impervious to the light of the sun underneath an opaque, spoon-devouring top layer.  I don’t need to make out the individual invertebrates that I sense roiling about the porcelain confines to intuit that a wayward finger would disappear into tiny, prehistoric mandibles within moments of straying into the land of the culinary lost.

Of course, I am talking about bank owned property sales.  If the creepy crawlies in the walls don’t get you, the asset managers will.

About a year and a half ago, I, like many of my Real Estate brethren, was forced to take stock of the focus of my career.  Having long relied on the nearly continuous repeat and referral business that I cultivated through years of diligent service, circumstances dictated that I ponder the unponderable when the Great Market Implosion of 2008 (c)  threatened to sabotage my business model.  If you could even call it a business model, that is.  I subscribe to the notion that if you do right by the clients that you have now, you will never want for clients in the future.  Good business practice begets good client retention.

And yet, there I was.  Looking around for the vine upon which my new business had died amidst the economic crop dusting that was rendering entire markets fallow.  My hedgerow bustled only with concern.  So what to do?  With credit markets drying up and loans increasingly difficult to come by, the resale market became a stagnant bog.  The only sign of life would be Nessie popping her head above the surface of the foreclosure loch on occasion to swallow another hapless homeowner.  Against this stark backdrop, many of my respected colleagues turned to the very institutions that led us down this path to housing oblivion for their salvation.  Sensing that resale properties could not compete with the dirt cheap foreclosures, and that finding loans for buyers had become vastly more difficult than finding properties, I was tempted to follow suit.

The lure of pursuing bank-owned property listings was … gulp … quite tantalizing.  I saw REO agents handling more properties at a given time than they ordinarily handled over the course of an entire year while I banged my head against the resale wall.  Heeding the siren’s song, I went so far as to solicit lists of banks with whom I could apply to handle their overflowing inventories.  Hat in hand, it struck me that this was the 21st century version of standing in line for hours on end amidst scores of other able-bodied candidates for a factory job circa 1930.  A funny thing happened en route to the head of the line, however.  An epiphany, if you will.

In the current market, we all work for the banks in one manner or another.  You either list their houses, or you bring them buyers.  Only one side of that equation will bring you repeat business down the line, however.  I realized that I could not take on the workload that REO specialists enjoy tolerate without alienating the loyal client base that had propelled me to heights I had never really thought possible in my career.  Knowing there are only so many hours in the day, I made the conscious decision to forgo the possibility of immediate gratification with the banks to continue to serve real people.  It’s not an entirely altruistic choice either, but a pragmatic one.  The foreclosure market will dry up eventually, leaving the few remaining morsels to the established denizens of the deep who have waded through that knee-deep filth for the last two decades.  Those Johnny Come Latelys whose bank-owned property experience extends back a year or two will be in the unenviable position of having to redefine their expertise yet again.  Their neglected mom and pop clients will have moved on.

I do not want to watch my business wash up on the rocks along with the myriad other souls aimlessly following the tide on a makeshift raft of sticks and desperation when the winds inevitably change.  I’ll continue to take my chances with my own internal compass and weather-battered crew.

So, here you sit.  Spoon in hand, ready to dive into that noxious looking soup.  It may not be the most appetizing dish you have ever seen, but it’s the house special and the price is right.  The maitre d’ has already slipped back into the kitchen, hurriedly gathering the same ladled gruel for the next table.

No fear, your royal tester is still here.  Pass that gnarly bowl on over and I’ll help you determine its edibility.

I was sitting on your side of the table when we were eating steak and lobster, and I’m not looking for the check now that my dinner guests can only afford spam.  It may bring a little indigestion on this particular evening, but there are plenty of four star days ahead.

If you are buying or selling a home in Scottsdale, Arizona, and you are not an amorphous, soul crushing financial institution, it would be my great privilege to represent you in your pursuits.

 

Read more of my random missives at the Scottsdale Property Shop

 
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84 Comments on I Had a Choice to Make ... And I Made It

JUL
17
389,536 Points 2 Featured Posts Localism Sponsor Outside Blog

The market and the times are changing we for sure have to re-examine the way we do buysiness and the niches we play in

12:50pm • #1
270,988 Points 41 Featured Posts Outside Blog

I've done some re-focusing as well.  In fact, this is my first comment on Active Rain in nearly a year.  I agree that chasing the REO market may look tempting now, but the late players to the game are fighting for table scraps while the treu REO agents and brokers are cleaning up.  We all have to adapt to changing markets, but we don't have to be the last ones on the bandwagon that is inevitably going to be derailed as they are all wont to do.

3:40pm • #2
837,262 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

I am a picky eater. 

I often have folks stay at my home for a few days waiting for a closing or a home to be completed way past it's promised delivery date. 

The only thing I ask of them is that they not try to make me eat food I don't want to eat.  Since I don't ask for money, that's not a lot to ask.  We get along fine and folks enjoy a short stay at Lenn's house.  They cook for themselves and I graze as I wish.  It's a system that has worked for me for years. 

My target market for real estate sales has always been families looking for a home.  Of course a family can be a family of one person.  But, my target market is folks looking for a home, not a house, not an investment, not a convenience, but a HOME.

It's been hard in the past year or two to remain focused.  Opportunities have been presented to represent investment buyers who remind me of bean counters.  Or, folks who are not seeking a home, but are persuaded by the news reports of bargains and grants and credits that they should buy a home now although they are comfortable with the easy life of being a tenant where the only property maintenance they have to do is pick up trash they drop when going to the trash room. 

These folks are not my target market and when I lose focus, things just don't go right.  Agents call with questions about this and that.  Investment buyers wants the agent to do a ROI for him and Lenn is the only one that can calculate future value.  I don't want to.  It's no fun.  My advice to the agent is get rid of that investment buyer and I'll send you a nice family.  They'll be looking at lower prices than you're used to but you'll know what you're doing.  It works.

Agents and I meet and go over their buyer experiences for the past month and one thing is clear.  Stick to what you know, do what you do and do it well.  Let other agents who do "everything" have the investment buyers, the opportunistic buyers, the bargain hunters and we'll stick to what we do and do well and have fun doing.  We'll just sell homes to families. 

4:33pm • #3
Outside Blog Hit Router

Ahhh ... I like it!  I've also noticed the massive number of closings REO agents are doing, all the while knowing that the buyer's agentsin those transactions had to do more than the 'normal' amount of work, because the REO agent and staff just didn't have time.  So, while I feel a momentary pang of jealousy, your point that these banks are not going to bring repeat business down the road gives a needed sense of satisfaction. Besides all that, your post was a heck of a lot of fun to read!

5:03pm • #4
112,243 Points 7 Featured Posts Localism Sponsor

Ahhh, the primordial ooze . . .

Can I have champagne with instead of that?  :)

I don't seek REOs or short sales. I love investors. And although I'm good with first time buyers, I don't prefer them.

I want my referral and repeat client base to continue to build -- which has and I believe will continue to insulate me against ANY market.

 

 

5:10pm • #5
590,551 Points 82 Featured Posts Localism Sponsor Outside Blog Hit Router

Paul...

Very introspective ... I think that a lot of the v]current REO listing agents will "pay the price" down the road. Good for you for doing what you think is best for you and your family!

5:27pm • #6
123,102 Points 9 Featured Posts

My kids said, "Mom, if you sell the bank-owned properties, you can be home in the evenings and you don't have to do opens!"

I said, "I can't do it - those houses are too depressing."

What I did do was begin to help families keep their homes. When that can't happen, I help them avoid foreclosure with a short sale, so their house doesn't turn into one of those depressing houses.

It's working for me, and I'm going to make it through this insane market without grasping at straws. I am able to stay true to myself and what I was meant to do - for me, that is new and resale residential real estate, short sales and helping individuals and families. I don't do investors, commercial, REO or HUD homes (although I have sold them). Just doesn't work for me!

5:33pm • #7
445,694 Points 10 Featured Posts Outside Blog

I have never gone after short sales listings or bank owned listings.  Some agents are doing well with them but I dislike the way they do business

5:39pm • #8
656,827 Points 108 Featured Posts Localism Sponsor Outside Blog

Was that an Adam Waldman sighting up there?  You have serious clout!

6:04pm • #9
319,342 Points 8 Featured Posts Outside Blog Hit Router

I am not a REO agent, but I do have a few local banks where I do their foreclosures. It's not a fun business.

6:07pm • #10
610,904 Points 244 Featured Posts Localism Sponsor Outside Blog

Paul, My market is over 90% distressed properties. I had no choice but to adapt. But I didn't really have a desire to list REOs. So I decided to list Short Sales (an excellent source of referrals and repeat businees) and work with buyers on REOs (another gereat source of referrals and repeat business). I guess it just depends on how you look at it.

6:09pm • #11
141,322 Points 8 Featured Posts Localism Sponsor Outside Blog Hit Router

Good for you, Paul.  I dipped my toe in the murky water, and pulled it out pretty quickly, worried that I might have picked up a fungus that would eat up my standards of doing business.  I won't list another REO property.

6:22pm • #12
576,533 Points 95 Featured Posts Localism Sponsor Outside Blog Hit Router

Paul, like Bryant I had no choice but to embrace short sales and foreclosures in Mi.

I love how you said that, we are working for the banks in one way or the other. So true.

It is funny what is going on right now, in our Board of Realtors the top selling agents are those who do REO's. Before the down turn they were average or below in production. It has been an interesting trend to watch. I think hard times make us all evaluate what we are doing. With 15.7% unemployment in MI don't think I haven't.

This too shall pass.....

6:26pm • #13
220,708 Points 6 Featured Posts Outside Blog

Like you and Lenn, I got into this business to help people find a home.  A house they can be happy in.  A house they are proud to drive home to.  Not an investment.  Not a deal.  I don't want to get someone a deal.  I want to help them buy a home.  I have worked with banks in the past, when foreclosures were a once in a blue moon kind of thing, and that wasn't so bad.  But I am not in the loop for the multiple listings that some agents get.  Mostly run down and depressing pieces of crap.  I'd rather list a great home and find a nice family that wants to live it.  Good for you Paul!  Anyone looking in your area would be darn lucky to have you represent them.

6:32pm • #14
159,326 Points 9 Featured Posts Localism Sponsor Outside Blog Hit Router

Very entertaining post. I can tell you that not all banks are as unappealing are your bowl of soup was described. I have several banks that are very easy to work with...

6:39pm • #15
590,349 Points 63 Featured Posts Outside Blog

Wow Adam Waldman here. You are special Paul. Seriously, you gotta go where the business is.

7:00pm • #16
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

I've got mad juice, Gary.  There is something to be said of going where the business, however there is also something to be said for bringing the business to you.  I think it is often all too tempting to make wholesale changes when minor tweaking would actually suffice.

Christianne - Point ceded.  I used a wide paint brush on this one.

Susan - Thank you, and likewise.  There is a market for REO agents and they are certainly necessary, but I much prefer to work for the prosecution than for the defense ;)

Missy - Trust me, mine is a market as beset by distressed homes.  Be they short, foreclosures or otherwise.  While I wholeheartedly agree that any survivor of this post-Apocalyptic market needs to adapt to survive the fallout, that doesn't mean that I have to rush in the same direction as the rest of the scurrying cockroaches.  And yes, as a licensed Realtor, I include myself amongst the vermin.  My way is to work amongst the banks, but not for them.  It's not necessarily the right choice, but it's my choice.  We all have to find our own way through this maze.  I'm hopeful that my route is more long-term oriented than not.

 

 

7:20pm • #17
2 Featured Posts Localism Sponsor

I feel a bit "weather battered" sometimes.  But listing short sales is heartbreaking when they go into foreclosure.  I have envied the agents in our area with 300 REO listings and 100 closings since the beginning of the year. But then I start to think about how hard I have had to work this year for relatively little; I just can't imagine how hard it would be to manage so many transactions and listings, even with assistants.  Am I crazy? I just want to continue doing what I love.

Adam!!!! It's nice to see you:)

7:31pm • #18
171,451 Points 6 Featured Posts Localism Sponsor Outside Blog Hit Router

Paul,

As a newbie agent(2 years), I have also been tempted to travel down that road. But as Frost wrote, I took the road less travelled by, and that has made all the difference. Will we see the difference right away? Absolutely not. But as you said, there will be an end to this nighmare we are all living. This too, will pass, and when the fortunes are reversed for the REO listers, then what will they do? I'd rather not go down that road, but use the time I have wisely by differentiating my techniques to gain business, with both buyers and sellers.

7:49pm • #19
161,572 Points 9 Featured Posts Localism Sponsor Outside Blog

Paul,  You WILL be eating Steak and Lobster again, soon.  I really liked your take on the choices you had to make.

I do understand when others choose to delve into the pits of hell for Short sales and Foreclosures, however.  I count my lucky stars each night that I haven't been forced to choose, yet.  I hope it continues, but I know the market can turn in ANY market, on a dime.

When I was in the Nashville market before relocating to Huntsville, I worked with many investors.  They are a different buyer that I didn't particularly care for, to be quite frank.   I suppose I like the feeling of finding a "home" for someone, as Lenn and Susan stated.  That is much more rewarding for me in the end.  If my market turns, I may have no other choice, but for now, I"m lucky that I can choose.

7:56pm • #20

I agree with Lenn. By the way Lenn, great analogy.

8:37pm • #21

I don't think I've ever met an REO agent who even seemed human.  .....well, maybe one, but really, I think they're a different breed.

9:39pm • #22
356,603 Points 3 Featured Posts Localism Sponsor Outside Blog

This is something that makes a lot of sense.  I've considered the direction of REO agent and might be interested in a few and also want to keep my "regular" clients.

9:41pm • #23
152,872 Points 4 Featured Posts Localism Sponsor Outside Blog Hit Router

Without doubt Paul, you belong among the people doing yeomen's work.  Our market is nothing like yours, Missy's, or BB's but we haven't gone unscathed.  I enjoy searching through the muck and finding a great buy for a client.  We just got an offer accepted on one such find and my buyer will move in with 30-50K in equity.  The bank won't remember this deal, but I'm pretty sure he will. 

10:37pm • #24
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

Virginia - It is a different world, that much is for sure.  Just seems to be an all or nothing endeavor which leaves little room for maintaining the client base one works so hard to build.  I'll take people over institutions every time in that seesaw proposition.

Bryant - I feel you on the market conditions.  If you are ground zero, we are site 1a, or vice versa.  Yours is a noble endeavor.  I can't imagine doing battle with the banks on a day in day out basis like you do, but I have a lot of respect for anyone who is striving to get people out of upside down houses and on with their lives.  While short sale specialty is a niche in and of itself, practitioners still work for regular folks.  There are just many more moving parts and levels of expertise required.  If anything, such a skillset will only help you down the line as you are tending to homeowners at their lowest point.  You are correct in the assessment that you will earn their business again down the line.  More than likely, those you help now will be your most ardent supporters when things get better for them.  Kudos for an often thankless specialty.  Many try short sales, but not many stick.

Erika - That is the perfect scenario then.  A little extra business to augment your normal client base instead of supplanting it.  Handling one or two REO listings can ultimately help an agent understand the process and know which buttons to push when representing buyers of foreclosed property.  All things in moderation.  Unfortunately, from what I've seen in my market, you are either slammed with 100 REO listings at a time (and never answer your phone or even confirm receipt of offers) or you don't do them at all.  Easy, if temporarily less lucrative, choice for me.

Jason - I expect Adam Waldman the sequel to be every bit as good as the original. 

Russ - I have handled exactly one short sale listing, a client that I sold the house to a couple of years ago who needed to relocate.  I will never turn my past clients/friends away when they need me, but it is not anything I hope to carve out as a niche.

Dawn - If your kids only knew how many hours those lucky bank agents worked!  So many are too afraid to turn down a BPO in BFE at any time for fear of killing their golden goose.  They can't leave town ... ever.  Too much bureaucratic nonsense, too many files, too much everything.  If I were personally looking for an employer right now, I'd rather work the Orange Jubilee stand at the mall.

Richard - I agree, and thank you.

Candice - That's my modus operandi.  Things have been very dicey these last couple of years here, so I am not nearly as unshakable in my ivory tower belief that good service will always protect my livelihood, but I have nevertheless remained true to myself.  Now that light is finally coming back into my market, I think I'll ultimately be better for the experience.  Hopefully, my decision will be validated as the right one.

Joetta - Exactamundo.  Slow and steady wins the race.  Fast and steady would be even better, though ;)

10:42pm • #25
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

Lenn - As a few others have noted, I really like that analogy.  I've been downright ravenous the last couple of years, but ultimately, I fell back to what I know how to do: help regular people buy houses, help regular people sell houses.  I like my clients.  A great deal, in fact.  So when the decision ultimately boiled down to throwing these good, loyal people overboard in favor of some monolithic new client base, it just didn't strike me as a viable long-term solution for two reasons.  First, as mentioned in the post, I don't see more than a year or two of longevity left in our market for such specialties.  When that business dries up, I'd be left looking around for the prior clients I had taken for granted.  Secondly, I fear I would eat a grenade after a month or two of dealing with corporate transactions instead of personal dreams and ambitions.  It would be disingenuous to claim that I just hunkered down and hoped for the best, though.  I made significant changes in my practices, just not in the people I serve.  I altered my existing marketing, increased my reach through media such as AR and basically devoted myself to becoming a more knowledgeable Realtor in the longer than typical lulls between transactions.  I suppose I could have reduced this reply to one sentence:  I'm doing the same job, only better.

10:55pm • #26
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

Adam - You are one of the most forward-thinking agents/people I have ever encountered.  Why am I not in the least but surprised that you zigged when everyone else decide to zag?  You are wise beyond your ... wait, you're kinda getting up there these days, aren't you? ;)

Charlie - That we do.

10:58pm • #27
226,662 Points 1 Featured Post Outside Blog

Working with mostly buyers has been great for me in this market.  I still sell bank owned homes just to buyers.

11:15pm • #28
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

Lisa - There is a guy in my office who has been doing REOs for decades.  Needless to say, he is loving this market.  Top producer for our brokerage internationally last year with several mil in gross commissions.  He's in the office about 18 hours a day.  I'd be right there with him if that were my focus and I knew this was the market I had been waiting for to make my mint.  Alas, it's not and it's not.  I like working with real people and I like seeing my family at night.  Besides, by the time most will get their feet wet with foreclosure listings, that ship will have all but sailed.  I'll do my thing and leave a little time at the end of the day to play catch with my sons.

William - Perfectly summed up my thesis.  I could either chase business that will be gone in a year or so, or I could use the down time to better my tactics.  Reminds me of the parable of giving a man a fish versus teaching him how to fish.  I'll hook enough to keep the lights on while the market is down with an eye towards hauling Moby Dick into the boat sometime down the line.

Elizabeth - I do like me some surf and turf :)  You are correct about markets changing overnight.  My first 8 years in the business were nothing but rainbows and butterflies with consistent appreciation and slightly higher demand than supply.  It's Scottsdale freaking Arizona!  People move here for work, to retire, to vacation, etc.  What could go wrong?  The rest is not quite history.  Fortunately, we seem to be slowly inching towards the other side of this swamp, but it has been a real gut check for all involved.

Vanna- I agree with Lenn, too.

Loree - That one you thought was human? Don't be fooled! Drive a stake through that bloodsucker's black heart first chance you get!

Christine - That is a difficult balance to strike.

 

 

 

11:28pm • #29
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

Erik - If there has been any semblance of a positive to all of this, it has been the thrill of the hunt.  There is too much competition for the bank-owned properties now (signaling a change in the market winds brewing), but at the beginning of the year, you could take your pick of steals and go chew on the price even more.  When you had a buyer that could actually get financed, it was a blast to go blindside a bank in broad daylight. 

Chuck - Yep, I sell bank properties as well, I just don't represent them.

11:34pm • #30
371,116 Points 34 Featured Posts Outside Blog

Hi Paul... Congrats on the Gold Star... this really is a great post.  I got into Short Sale buyer's representation over 5 years ago, initially by accident and my Short Sale business has grown from there.  It has been a blessing that in a market full of Short Sale Johnny Come Lately's that I had generally 3-4 years experience on most of them.  But I do agree with you... putting your eggs in one basket is never wise, and that is why I have managed my Short Sale business separately (with separate branding/website/etc.) and maintained my more "traditional" buyer/seller representation business as well. 

11:54pm • #31
JUL
18
329,028 Points 5 Featured Posts Outside Blog

Paul, very refreshing post to read. You bring a lot of points and the most important one is that we can all relate to the caring part. Most Realtors are caring and take the responsibility to find a dream home for a family very seriously. There lies the hump on the road. This has not been an easy transition for any of us. But I can assure you that our business will never be the same again.. .it will evolve with foreclosures, short sales and Internet. .consumers will change and we will have to change. .like we are changing right now.

I look at it as an opportunity of a lifetime. This is my time, This is what I'm in this business for. . .I'm ready to lead my troops in uncharted territory that no one else wants to venture too. .. I will find my fortune among the chaos.

 

5:43am • #32
114,610 Points 5 Featured Posts

Paul,  I made the same decision you did and I feel really good about it.  I made changes in my business model, mainly cutting costs and doing some things myself that I had been paying others to do during the boom.  You said it so much better than I could.  Thanks for taking the time.  Good luck to you.

6:23am • #33
315,614 Points 11 Featured Posts Localism Sponsor Outside Blog Hit Router

Paul - I refuse to join the Short Sale/Foreclosure bandwagon.  It wasn't that hard of a decision to make for me.  Like someone else above coment - it was way too depressing!  I am happy about my decision to remain a "traditional" agent.  Seriously, was that Waldman above?????  Holy crap!

7:37am • #34
152,214 Points 4 Featured Posts

We all have to make those choices. My investor business was on the wan, so I sequed into short sales with my girlfriend/life's partner. Even in a stable market like ours it is large, and to ignore it is to ignore a significant section of the market. We also found that investors will still buy if it is a good deal, so $45K short sales renting for up to $850 per month has revived that business. FYI, if real estate completely falls off in Arizona, I think you have a bright future in writing romance novels. That's some prose you got there.

7:53am • #35
127,518 Points 2 Featured Posts Localism Sponsor Outside Blog Hit Router

We all need to sell in the market we have ... or ?  Not Sell in the market e have.  I choose to sell!

7:59am • #36
408,212 Points 74 Featured Posts Outside Blog

I take any opportunity and run with it. I don't just set one thing to do. I like to have a diverse portfolio of talents.

8:07am • #37
117,321 Points 1 Featured Post

Congrats on making the decision to remain focused on families in need of homes. I hope it pays off for you. Lenn, you must have sold my parent's there home in Dallas years ago because that's exactly what the Realtor did for them.

10:00am • #38
152,210 Points 3 Featured Posts Localism Sponsor Outside Blog Hit Router

It's a fact that we need food to survive...I once read a story of a guy whose car veered over a steep edge---where no one even thought to look for 10 days---and the guy "survived" on a few packets of well-rationed taco sauce he could reach in his glove compartment (unable to move much). When there's nothing else and no other choice, we do what we must. BRAVO! to you, Paul, for maintaining a vision of choices, and choosing the most nourishing for all concerned...for drinking from the half-full glass and replenishing the water supply in the recycling of values and priorities.

Your intro conjured up an image for a creation story... and ended with a re-creation story for the otherwise unillustrated, uninspired, junk food additives subtractions in the housing industry. I think the most essential, operating principle in all of this is creativity...somehow striving to connect real estate with community values...how do we transform community liabilities into community assets?  I'm thinking about this...how can we pick up the bones and not feed them to the dogs? Your view and variety of creative solutions is, as always, so very inspirational. Thank you!

10:29am • #39
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

Steve, sounds like a case of fortuitous timing on your part, indeed.  Funny what opportunities come your way in the course of diligent service.  Seems to me that when you are chasing the gold, it has a slippery way of eluding your grasp.  Kind of like a bar of soap.  When the market changes for those who are burning down their service models in favor of trendier options right now, the simile can be carried even further.  Kind of like losing said bar of soap in the prison shower.

Fernando - I agree.  There is tremendous opportunity amidst chaos.  I think most every successful agent realizes this, but the opportunity many see lies in new clientele or endeavor.  Some see an unprecedented opportunity to get rich quick.  I've never been a get rich quick kind of guy.  I see opportunity for my clients to make savvy purchases and to grow my base of business by working for those who have been left behind by their former agents' mass exodus into bank representation. 

Marian - I usually roll my eyes at the "work smarter, not harder" cliche, but it carries some weight in this market.  Hard work is a prerequisite, but if you don't tighten up practices and streamline expenses, you can kiss your career goodbye.

Leesa - With all of the new options for prospective buyers, and all of the pitfalls those options entail, we are needed more by John and Jane Homebuyer (Homeseller) than at any point I can recall.  Funny how we were are fine to work for mom and pops when many considered us almost window dressing during the boom years.  Now that we are truly needed, it's just not lucrative enough at the immediate present to keep so many from chasing new avenues.  The way I see it, with demand for our services higher than ever, it's a great time to increase one's market share and overall book of business even if it doesn't translate to immediate returns. 

Joe - Romance novels?  You are the second person to mention me as a candidate for that specific genre.  Not exactly what I have in mind, but let me take a stab here: "He ran his thick calloused hands over the knotted puzzle of her corset ..."  Nah.  Thanks man, but not feeling it ;)

Lisa - Not sure I understand your comment.  I choose to sell as well.  It is whom I choose to represent that is the thrust here.  I sell distressed properties because that is what presently sells, but I represent the buyer's who need advocacy more than ever.  The banks can go to hell as far as my representation is concerned.

Neal - That's certainly one way to go.  I've never been a jack of all trades type.

Integrity Mortgage - Time will tell if my decision proves to be a wise one, but it feels right to me.

11:35am • #40
656,827 Points 108 Featured Posts Localism Sponsor Outside Blog

If Adam Waldman: The Reckoning is half as good as Adam Waldman 1.0, it would be a happy season indeed.

12:57pm • #41

Adaptation to change. Our industry changes at a much faster pace than 20 years ago. If we do not change with it, we fade away. You have made your change, others theirs. Thats who continues to be successful. Continued success from a new member.

1:29pm • #42
371,116 Points 34 Featured Posts Outside Blog

Hi Paul... you make quite a compelling argument for prudent and long term business planning.  Sort of a "Soap on a Rope" approach?!

1:32pm • #43
371,432 Points 7 Featured Posts Localism Sponsor Outside Blog Hit Router

Paul,

Every morning when I wake up I thank God that the niche I chose in the beginning of my careeer to work with builders.  Builders always need someone to sell for them and they have the ability to produce what consumers want to their specific needs. 

I do not wish to walk in the shoes of an REO agent and do not wish to criticize them because I have the ability not to.........

 

1:49pm • #44
116,492 Points 5 Featured Posts Outside Blog

Paul - I too had to make this decision since I was primarly a listing agent.  Right now I'm happy asssiting buyer's and taking on listings that aren't short sales or bank owned.

2:42pm • #45
319,342 Points 8 Featured Posts Outside Blog Hit Router

You are right--handling a handful of select REO properties can teach you wonders about the process.

2:52pm • #46
251,313 Points 5 Featured Posts

Great points Paul. . .I see a gelatinous, gray gumbo of sorts just like you do, with one little difference. . .Rather than gray, mine is seafoam green. 

3:07pm • #47
Outside Blog

I couldn't agree more. It is incredibly short sighted to chase the short term money at the expense of a long term career. The REO guys will have to re-design their business model in a couple years and we will still be rolling along.

3:25pm • #48

Paul,

I'm with you. So far I have avoided short sales like the plague and have only done 2 REO's. One sold quickly, but the guy at the Reo company was a jerk! The other was so overpriced the listing expired. He relisted with another company and 8 months later sold it for half what he had it listed with me for.

3:42pm • #49
538,203 Points 35 Featured Posts Localism Sponsor Outside Blog

Two Las Vegas REO agents that recently spoke at my office have over $150,000 each that banks have not reimbursed them for getting properties ready for market, and a big chunk of that is over 60 days past due. I'd definitely rather work with buyers, even if it takes more weeks and more offers to help them find a great home.

4:46pm • #50
279,353 Points 29 Featured Posts Localism Sponsor Outside Blog

Paul, It looks like a lot of us feel the same way.  If my buyers want to see homes and some happen to be foreclosures and/or shortsales I will obviously show them and sell them.  However, my goal is to help people buy or sell a home.  That is what makes me happy at the end of the day.  I'll leave working with the banks to others.  As you said, we work enough with the banks on every single sale just to get them closed!

7:13pm • #51
JUL
19

This was a very interesting post.  I had the opportunity to enter the REO market as a newby agent years ago.  I had a very good friend who made a very good living with no open houses or pain in the neck clients calling her at all hours.  I was invited to work on her team.  I knew I did not have the emotional makeup to enter into that market.  I will admit that when the branch office I was managing broker in, closed down earlier this year, I was tempted to get into the "easy pickings" of REO.  I actually took an entire weekend to mull the situation over.  I realized that I STILL had the same emotional make up...I got into this business because I love people and I love helping them. I am not really interested in help banks.  It seems they are getting all the help they can enjoy from the government.  I made the decision that now that I was back in the hunt an Associate Broker that I would continue to do what I used to tell my agents, "do the basics!" Work your farm, write your notes, be involved in your community, take care of clients.  You know what?  It still works. And it works well.  Am I getting rich...certainly not. I am keeping body and soul together and it is a happy soul.  I co-listed a property with my REO friend because of the distance she traveled and I was in an additional MLS that she wanted to put the property in.  I have never worked so hard for so little reward (emotional or monetary) in my life!  Thank God it is finally under contract and I can cheerfully say..."NEVER again!"  This is the first time I have ever responded to a post but I found a resonance with your post.

dolores rogers
9:27am • #52

Ha! Great read Paul!  Very entertaining.  We don't have a lot of REO business here in SW New Mexico, but enough for me to question my choice in steering clear from them.  I learned quickly in this buisness that to me, the quality of what I do all day and the people with whom I work with are the reason I'm in it.  If that gets degraded, the business is no longer good for me.  You're the first person I've heard speak up against going that route--thanks for that.  So much of AR is overwhelmingly pro-foreclosure and pro-short-sales and "how to be better at it".  Glad to hear that there are a bunch of us sticking to our guns! 

9:32am • #53
431,880 Points 47 Featured Posts Outside Blog

We all make choices Paul. It sounds like you made the right one staying loyal to what has worked in the past. Nothing wrong with that.

10:28am • #54
Hit Router

Hi Paul, Great blog.   Yes I am sure you will do well working with past clients.  We will all be eating steak and lobster soon! :)  thanks for sharing.

11:20am • #55
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

Hi Mara, I agree that creativity is mandatory for not only surviving the current gyrations of the market, but in establishing a strong base of service for the rest of our disparate careers.  Let's be honest here.  Much as many are loathe to admit it, there were changes brewing in our industry before this downturn.  Whether the status quo was being challenged by new models (though this is a constant in any business) or consumer disenfranchisement with the industry in general, clinging stubbornly to past practices, while noble to a degree, would risk career insolvency somewhere down the road.  We can maintain our focus and overriding principles as long as we are exploring better and more cost effective ways to serve our clients and promote our business.  I think that the sharp nosedive in our varied markets simply exacerbated an existing inevitability and sped up the process by which agents either adapted or perished.  No shame in chasing short sales or foreclosures or mobile home sales or anything else that will create a little more career longevity and lucrative benefit.  Just not my thing.  I think it will ultimately serve my own interest best when I take the long approach.  Nothing in this business can replace the offering of superior service to one's clients.  By promoting their interests to my full capability, and finding new avenues for doing so, our goals and rewards remain in lockstep.  It's when that scale gets tipped in one direction or the other that problems can arise between a service provider and his/her client base.  I feel that if I chase the sexy leads right now (REO business), I would be putting my goals over and above the clients I have pledged myself to this past decade.  It's not a question of ethics.  Survival is always justifiable.  I just don't think it is the best long-term solution.  Banks will throw their REO agents overboard the day a Zillow or other internet evaluation brand starts inevitably offering the brokerage services and proves them expendable anyway.  Banks don't value our expertise.  We are glorified door openers and order takers.  I'll continue to work my tail off for genuine and loyal people who need my help and take my chances.

11:28am • #56

Paul,

Short and sweet.... do what works for you and your family!

Kathy Opatka

11:37am • #57
288,086 Points 4 Featured Posts Localism Sponsor Outside Blog

We all do what we have to do and what works for us. Enjoyed reading what you, and your commenters, had to say.

11:52am • #58
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

Jason - If we are going with sequels, I vote for Aliens.  One of the only installments in memory that actually outperformed the classic it followed.

Cole - Thanks for your addition.  Good luck with your foray into AR.

Steve - "Soap-On-A-Rope-Real Estate" ... You need to trademark that ;)

Julie - Frankly, I thank my lucky stars that I never went the builder route.  There are virtually zero new starts out here right now as builders continue to liquidate what they have and sit on their hands.  No one is building out here, just finishing what they have.  I never wanted to be tied to a development and any one product, but I know that the security (in a market other than mine at present) is very welcome to many who choose that niche.

Michelle - I take very few listings right now simply because most homeowners are not in a position to compete with the banks.  I've talked myself out of many new listings this past year.  No point burning the seller's time and my expense for an unrealistic price.  I am only listing those houses that I feel can be competitive, and exploring other avenues for those who can't afford to (leasing the home, possible trades, etc).  I will list short sales if they are past clients, but that is not a niche I am looking to add as a specialty.  By the way, to those who assert you need some special insignia on your chest to handle a short sale listing, I am about to go 1 for 1 as my lone short listing just gained approval.  Booyah.

Erica - Indeed.

Myrl - Seafoam green?  Oh, the horror ... the horror!

Bob - That's the way it looks through my lens.

Ann - It's not the personalities or headaches involved that deter me (though there are ample examples of deficiency in both), but the time commitment.  I am not allergic to hard work, but that time has to come from somewhere.  By my estimation, it would have to come directly from the backside of my existing client base.  You can't serve everybody.  Knowing that, I choose my existing clients over the banks.  No midlife Realtor crisis for me ;)

John - Now that is an eye-opener that I think many prospective REO agents would do well to heed.  Many who rush to the bank business because they are flat broke have no idea of the expenses they will have to front if they are fortunate enough to earn a seat at the table.

Diane - Exactly.  I will sell anything that is a good value for my clients, and I will represent the buyer in those transactions.

Dolores - Thank you for adding your experience to the thread.  It's not all fame and fortune in that end of the Real Estate pool now is it?  Thank you for breaking your silence to contribute here.  Much appreciated.

Blake - There is always a rush to the next big thing, especially in a place (AR) which was once itself "the next big thing."  I do appreciate the agents who share the survival skills they have culled from this market, but I agree that it can get a bit lopsided and trite.  There is not enough room for everyone on that side of the teeter-totter.

Bill - Nope.  Nothing wrong with agents choosing otherwise either.  My way is not necessarily the way.  Just mine.

Ginger - I do love the taste of drawn butter on crustacean.

 

 

 

11:54am • #59
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

So where are all the REO agents?  Surprised by the lack of counterpoint.

11:55am • #60
151,948 Points 19 Featured Posts Localism Sponsor Outside Blog Hit Router

Paul, Like you, I made the same decision.  I just do what I think are the "normal" real estate transactions.  I believe that there is the need for the short sale specialist and the REO agent and we have many willing to chase those markets, but that is not for me. 

Sometimes I think of the agents who chase markets as the "day traders" of industries.  You know always chasing the next big thing. The ones that would sit at home in their underwear and make money on the computer buying stocks that ended in ".com" all day long?  Well, we all know what happened to that.  For those folks I think they had to go find what was the next instant gratification?  Real estate.  So everyone and their dog got their license.  It was so easy after all?

After the market tanked, I wondered what the next "thing" was for the "day traders", I think it might be REOs or Short sales?  I think that there are some agents that are really good at dealing with these transaction, I don't deal with the BS of the bank so well.  I think we need these agents. I wonder though after foreclosures are not the main stay of the market, I think that they will move either to the next big thing or go back to selling real estate in the "typical" way. 

For me, I am blessed to be in a market where I can choose whether or not I want to deal with the SS or REOs.  Glad that I am not in an area where the market dictates what I have to do.

Who knows, Maybe day trading will come back in vogue? 

 

1:53pm • #61
141,322 Points 8 Featured Posts Localism Sponsor Outside Blog Hit Router

All the REO agents are busy doing their monthly BPOs, reports with updated pictures, new comps, billings for trashouts and cleanings, maintenance etc for each listing even if it is already in escrow.

BTW - I absolutely love your new (?) Scottsdale property shop blog.  I sent it to my webmaster and told her to cut and paste everything in it, substitute my keywords and publish it on my website.

1:55pm • #62
488,146 Points 84 Featured Posts Localism Sponsor Outside Blog Hit Router

I am so fortunate that I have been able to keep my business steady without having to represent the banks.  I see no joy in that all.  I prefer to help the public.  It is a lot more rewarding for me.

2:18pm • #63
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

Thanks, Virginia.  No need for virtual grift.  Talk to Jessica Horton.  None other than her very own husband helped me with the design and setup.  Give the wonder duo a holler before you boost my site.

6:17pm • #64

Paul, I happened on this site quite by accident, and am glad! I know that those with the will certainly will survive. This foreclosure avalanche has spawn some business "gluttons" who are sacrificing even colleagial personal interaction in the interest of mass-production. Others "joined the fray, but with heart" and of necessity. But  you are right... this, too, shall pass and I concur with many of your sentiments. I worked in Scottsdale and later in the east valley so I know that the years 2004-2006 set the stage for a severe whiplash, moreso even than in Southern Maryland where I now find myself. We too, have passed through several barren years, but are still holding the fort!

I am responding--very unusual for me-- because your piece, in a time when I find myself hard pressed to digest the reams of information flowing across my screen, captured my attention to the last word!! Thanks for constructive insights presented with humour and grace. Good luck!!

Norma Kraushaar - Coldwell Banker Jay Lilly, California, MD
6:38pm • #65
Outside Blog

Great Post, definetly nice to hear and some more motivation for me to stick this thing out. Thanks

8:11pm • #66

You are right to pick a niche and focus on what you want to be doing.

8:20pm • #67
201,343 Points 26 Featured Posts Localism Sponsor Outside Blog

P-Slay ! Brilliantly written as always, and a few nice chuckle-worthy noxious soup analogies for good measure.

For me I made an adjustment to focus on buyers more, as they were the ones coming out looking for help in my area - and yes, I have embraced short sales and closed a number of them this year too.

REOs seem to be all encompassing, and I'm not ready to give up my current consistent business for the "REO Allure" just now !

Bottom line, we should always be analyzing our business to make sure we are putting our efforts where they can be best utilized.

Hope you are well Mr SlayBells !

Cheers !

Sheldon

8:21pm • #68

It must be nice to turn away, conscientiously, business.  You must be a millionaire already, good for you. 

You mention that the foreclosure market will dry up eventually.  I've got a news flash for you, they were here before and will continue to be a segment in Real Estate.

You sound like a stereotypically lazy Agent.  If you choose NOT to do REO's, good for you.  But to choose because they are too much work is just lazy.

I make a 7 figure annual salary.  Guess why?  I balance my business and do a bit of everything.  I bust my ass and while REOs are a bigger pain and about 20% more work, they are also quick and pay in real, green dollars.  You go ahead and complain that you are above table-scraps.  I take $100,000 condos and $3,000,000 luxury estates.  I'm guessing you won't take that $100,000 condo that I take and again I guess that you make less than I do, by HUNDREDS Of THOUSANDS.

I appreciate your candor, not your work ethic.  You give Agents a bad name and perpetuate the stereotype-good job.

Realistic Realtor
10:47pm • #69
JUL
20
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

Realistic Realtor - When you are brave enough to leave your name, perhaps I will dignify your comments with a more involved retort.  Suffice it to say that your reading comprehension is abysmal and nowhere did I deride those who work REOs.  I will make an exception in your case.  While on the subject of stereotypes, your seat at that table is reserved.  Feel free to come back with that real 7 figure name of yours and we can enjoy a spirited debate.  Congratulations on your hyperbolic level of success.  Lots of dollar amounts and "I"s thrown about, but precious few mentions of the clients you serve.  Best wishes in that career of service to yourself to which you are commendably dedicated.

Quick tip:  It often helps to read the comment threads.  It often expands upon the original post.  Perhaps your misguided assertions would have remained under wraps and saved you a little anonymous embarassment.  You get this one for free.  The next one without a name gets deleted.

12:15am • #70
201,343 Points 26 Featured Posts Localism Sponsor Outside Blog

... comment #70 may be the greatest reply I've ever read ! ... what a perfect response...

7:38am • #71
419,088 Points 48 Featured Posts Localism Sponsor Outside Blog

Paul,

I like what Lenn has to say up there toward the top: Stick to what you know, do what you do and do it well.  Focus is the name of the game.  Good job!

Mike in Tucson

8:10am • #72
186,020 Points 1 Featured Post Localism Sponsor Outside Blog Hit Router

I was thinking something a long those lines:  We all work for the banks. Not a pleasant job.

10:44am • #73
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

Takes all kinds in a public forum, eh Sheldon?  I don't mind dissenting opinions, or even defamations of my character (usually very telling about the lack of it in the author of such vitriol).  Just have the guts to sign your name to it.  Internet toughs are a peso a pixel, what with inflation and all.

2:50pm • #74
406,423 Points 72 Featured Posts Outside Blog

Paul...

As you suggested I read all the comments. Now the problem I have with that is I forgot what I was going to say :)

The only thing I can remember is it had something to do with alphabet soup and big words :)

TLW...ROAR!

5:10pm • #75
230,706 Points 30 Featured Posts Localism Sponsor Outside Blog

TLW - No worries.  Just the foolhardy ramblings of a shiftless, semi-employed Real Estate professional, apparently. ;)

5:32pm • #76
376,610 Points 63 Featured Posts Localism Sponsor Outside Blog

Hi Paul, Little wonder this was featured. You and I share the same feelings on this subject. I even  became and Have to pay monthly for still months of training I am not even interested in. I missed the boat when it landed a couple years ago  and little use in thinking I could swim to it now, but I do work with REO buyers and see the future with these Buyers and Investors and not the longer term with asset managers. I do know a whole lot of questions I would ask before doling out the thousands of REO 's to people that are not capable of handling the volume.

11:51pm • #77
JUL
21
3 Featured Posts

Great post and great comments.  I would have liked to list REOS in the beginning, but now that I've seen what those agents do and how they act and what they get paid and the demands on their time, uh-huh.  I will just continue to bring my buyers to them. I'd rather work with the people I can see and develop a relationship with than the evil I can feel...!

3:12pm • #78
334,433 Points 19 Featured Posts Outside Blog

I think in the end you will have made the right decision my friend. Jumping into the latest fad will rarely be an example of longevity. It flows up and down and what goes down will usually come up where business is concerned. You just have to have the ability to stick to your guns and fire when the time is right.

4:55pm • #79
JUL
23
Hit Router

That has got to be the most interesting and well-written ways I've ever read to ask for a client's business! I love it!

12:00am • #80
7 Featured Posts

Right there with ya brother!!  I love working with buyers anyway--especiallyy first time home buyers!!

7:30am • #81
JUL
24

The best part about having my own business is getting to choose the clients I actually want to work for. They do not include banks. Maybe there are competent, caring, professional people who staff REO departments. I don't know any.

Cheers,

Robin

4:33pm • #82

Very impressive insight.  Good luck and keep going.  You should turn that little writing into something marketable.  It would entice a few people, I am sure, to hire you. 

5:55pm • #83
JUL
27

Wow!!!  What an incredible, enjoyable piece to read!  I think this is my first blog "answer" -- just had to comment.  You have a gift!  I agree with Eric below.  You SHOULD write something marketable!! 

Lori Bonnell
11:26am • #84

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Paul Slaybaugh, Scottsdale AZ Real Estate

Scottsdale, AZ

More about me…

Realty Executives

Address: 10607 N. Hayden Rd 100, Scottsdale, AZ, 85260

Office Phone: (480) 948-9450

Cell Phone: (480) 220-2337

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