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From One Extreme to the Other

By
Real Estate Agent with Keller Williams Southern Arizona

I recieved a big surprise Wednesday morning when I learned that a home I was reprsenting the seller on appraised for $25,000 less than the contract price. This was the same home we priced $15,000 less than the two best sold comps a couple months earlier. What left me dumbfounded was these same two comps didn't even make it to the appraisal and they were closest in square feet, floorplan , and subdivision quality. What gives?? My biggest challenge is that most appraisers are under the incorrect assumption that they CANNOT have a conversation with the Realtors involved. It's permitted as long as the subject property is not discussed in any way, shape, or form. So why the roadblocks when I try to reach the appraiser and ask a couple simple questions, like why were the two most comparable homes that sold recently left out of your report?  Or, why is the contract price on your report off by $15,000?

My point here is that I've realized that it's my responsiblity to go a step further and help to acquaint the appraiser with the area by putting together an appraiser welcome kit at the subject property, by including items like the comps used to determine selling price and details about all comparable listings and sales in the area. Let's face it they simply don't know the story behind house around the corner that's still for sale and for less money. And we do. We're in a time and place where things must be done that in any other market wouldn't be necessary. Sure, I'm bummed my deal fell apart, but now I know what to do to combat against this in the future. I love the market now because of things like this. The learning curve is on a vertical plane and that's something we don't get to experience enough. 

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I'm Kevin Wood of Realty Executives, and I'm the author of this post. You can reach me through email at kwood@gotucson.com , 520.260.3123, or visit my website at HomesInfoTucson.com. I have helped people just like you move in and out of Tucson for over 4 years. In a previous career, I represented Honda Automobile Corporation for 10 years. During that time, I placed among the top 5% of all sales consultants nationwide for overall client satisfaction and volume. My office is conveniently located on Kolb Road 1/4 mile south of Tanque Verde.

 

 

Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Take it from an old timer.

GET BACK TO BASICS. 

Once the inspections are completed and that's going to be quick, get that keybox off and instruct the lender that the appraiser is to call the listing agent for access. 

Be early, be friendly, provide comps with a list of items that would have value. 

Learn what gives value in an appraisal.  That's important.

Trying to get an adjustment after the fact is just closing the barn door. . . . .

Good luck.  You need to review as many appraisals as you can get your hands on and study comps.  Learn what features give value, like square feet, remodelled kitchens (not new appliances), learn that maintenance (new roof) has no value but might help sell.

Take some appraisal courses.

 

Jul 25, 2009 10:08 AM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

It is incredible what is going on with appraisers.  We can have 2 different appraiser look at the units in a condo complex that are virtually identical.. 1 says declining market... no way... the other say stable market and we are good to go!  It is really frustrating. 

Jul 25, 2009 10:16 AM
Michael A. Caruso
Surterre Properties - Laguna Niguel, CA

I'm sorry that today's transactions suffer because of liberal appraisals and disregard years ago. Another challenge for all of us is the "Appraiser Pool" that lenders must now select from...as many appraisers are doing appraisals outside their area and they don't know the nuances.

Jul 25, 2009 10:24 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

Kevin,

Lenn says it best! Get back to the basics! Taking appraisal courses really do help in addressing the items of value appraisers are using. They actually welcome the information..it sure makes their job easier. The lock box goes off on my listings as soon as inspections are over. It is "Call listing agent for access".

Jul 25, 2009 11:09 AM
Kevin Wood,
Keller Williams Southern Arizona - Tucson, AZ
Tucson, AZ Realtor

Lenn,

Thanks for the tips and course suggestions. I'm all in for doing what's necessary to improve the whole deal, not just where I fit into it.

Joan,

I appreciate you sharing your personal experiences

Michael,

How true! Now we must take some advice and manage the deal better post contract negotiations.

Dorie,

I'm with you 100%. Thanks for the added emphasis on what to do next time.

Jul 25, 2009 11:17 AM
Mike Jones
SUNSTREET MORTGAGE, LLC (BK-0907366, NMLS 145171) - Tucson, AZ
Mike Jones NMLS 223495

Kevin,

I have a recent publication in my office on evaluating appraisals; it's published for underwriters by one of the MI companies.  Feel free to stop by and borrow it.

Mike in Tucson

Jul 25, 2009 09:45 PM
Michael Rohde
Sunstreet Mortgage LLC. Licensed Mortgage Professional - Tucson, AZ

Kevin,

Mike Jones speaks very highly of you. I certainly understand the problems you have encountered. It's still just one persons opinion of value. I certainly wouldn't want to be an appraiser in this market. It's a pretty thankless job. Hopefully HVCC will be modified or removed someday SOON! Tucson is perking up though. Take care ,

Aug 13, 2009 02:06 PM
SarahGray Lamm
Allen Tate Realtors Chapel Hill, NC 919-819-8199 - Chapel Hill, NC
Realtor - 100K Hours of NC Real Estate Experience

You're on the right track with an appraiser "kit" at the home. There is no proscription against them talking to us as we are not involved in approving the loan. I think many of them prefer not to speak with us since some agents are not exactly "gracious". Take the high road and give them the info you can and treat them as we want to be treated...nothing new there! Good luck!

Oct 04, 2009 10:47 AM