APPLE COMPUTER ROCKS HARD!
Apple haters might want to stop reading. You're not going to like this post. I'll let you know when you can return.
I wrote a post back in February that contained a short blurb about how the Apple Store in King Of Prussia, PA treated me. The Kindness Of Strangers focused on an Internet friendship I had developed with Neal Baldwin. But it could just as easily have been about the kindness of the Apple Store employees who were also strangers. These people kept a store open past closing for me. I wrote, "I can't even describe how amazing the Apple Store folks were. The paperwork was waiting for me when I ran in, out of breath." I was blown away by their willingness to go the extra mile.
Today, the Apple Store in Northridge, CA took it to a whole new level.
I purchased a new 17" MacBook Pro about 40 days ago. At the same time, I decided to switch my wireless card from Verizon to Cingular/ATT in preparation for the iPhone release. After using the card two times, the card simply would not stay in the Express Card slot. This happened two weeks ago and I was dreading taking the laptop back in. I knew it was a moving part/mechanical failure and would have to be sent for repair.
I was right. The manager told me I would have to be without my laptop for 7 days. Well, that's not an option for me, so i asked him what he could do. He said, "The problem is, even if I wanted to replace this for you, I can't. We're out of stock on the 17" model because Apple just released the new models yesterday." That's the story of my life, by the way, I always end up buying new Macs about 30 days before they release an upgrade. I've learned to live with it.
Then he did something cool. He said, "Listen, if you'll pay for a refurbished one, we can transfer all of your data and you can use it for the next week. When yours is fixed, just bring the used one back in and we'll refund all of the money."
Wow. Yeah, that works.
So, we started the transfer process. (Which is brilliantly simple on a Mac, by the way.) And I was truly happy.
But that's not why I am amazed.
About 10 minutes into the transfer, the manager stepped out of the back room, smiling. "You are one lucky guy," he said. "We just got our delivery of the new MacBook Pro and this one has your name written all over it."
I was startled. "The new, faster, thinner, upgraded model?" I asked. "Yes. You've been very patient. I'm DOAing yours and you can have this one." He absolutely did NOT have to do that. They then transfered all of my files and settings and two hours later I had a brand spanking new, upgraded MacBook Pro, fresh off the assembly line.
Over the last 20 years, I've personally approved the purchase of literally thousands of Macintosh computers. There are lots of reasons why, including ease of use, ease of set up, reliability, and the stability of the OS. I can now add one more to my ever growing list.
Today, I was reminded why I'm happy to be a part of 6.46% of people who use a Mac as their personal computer. And I've never hesitated to recommend a switch.
Ok... all the Apple haters can come back now.
I'm not a hater
but i might be a convert this year
i just setup a macbook pro 15" for a customer
copied all their data of a pc on to the mac
the only problem i see is SoCal MLS issues
but then go parallels to fix but for most agents its WAY over their head