Okay...interest rates are not making the loan business very easy right now.
As a loan officer, we let the customer know what interest rate we will be able to provide them with. Until the customer has decided to lock the interest rate, we cannot guarantee that rate. Well, in today's market, the interest rates are steadily climbing higher. So, on occasion, we have customers who assume that we have locked their interest rates for them. But, until we know for sure that they want us to lock, we will not do it. Me leaving a message on your cell phone, home phone, and office phone about needing to talk to you to be able to lock your rate does not mean that your rate is locked IF YOU DON'T NEVER CALL BACK. And, yes, sometimes the next day is too late. Thankfully, I personally have not dealt with this during this upward rate drive, but I am seeing it around my office.
Communication is one of the most important tools in getting through life. This is SO TRUE when it comes to your mortgage. Keep an open line of communication with your loan officer and there will not be any surprises in the end.