Gen YI just read a gem of an article about how GenYers view their online relationships. I frequently find myself in discussions about the long-term upsides and downsides of social media, so I found this particular article useful from both standpoints.

But what we, as Realtors, MUST understand is the way that social media is interpreted by the next generation of home buyers. Like it or not, buyers in their early twenties prefer to communicate in ways that are far different from what you may be used to.

Text messaging is a great example of this. I personally prefer texting over voicemails and phone calls at certain times. Now, don’t get me wrong; phone calls are necessary when you have a lot to discuss, but which is more efficient when you simply need to find out what time your teenager’s going to be home? Without a doubt, a quick text is most efficient and definitely preferred by the teen, which is why I think so many parents fight this transition so much.

What about when you need to just remind your client of their 9am home inspection? Is it quicker for you to send a quick text message, or to make the phone call that will likely turn into a long list of other unrelated questions, that could just as easily be discussed at the inspection in the morning?

Funny thing is, a short time ago, text messaging was considered to be something just for the teens, but now the baby boomers are the fastest-growing group of users of this technology. Is there a chance that social media will take the same course? Maybe it already is. The early adopters of new technology are often the younger crowd, but I can personally attest to the growth of Facebook users getting to an older average age.

The point is, if you don’t adapt to these new mediums, you’ll find your potential client pool diminishing over the years to come as that generation grows and the boomer generation begins to shrink.

Additionally, these “new” mediums offer you new ways to meet and get to know your potential clients in a way that doesn’t make them feel like they’re being solicited. They give you an opportunity to actually build a relationship with someone who may have some common interests or affiliations with, rather than just seeming like another used car salesman.

 
Post is included in group: Tech Corner
Post is included in group: Real Estate Technology

68 Comments on Gen Y - Why You May Not Be Connecting

AUG
11
220,686 Points 2 Featured Posts Outside Blog

Hi Ryan~ I am one of those older facebook users!  I love texting and sometimes it is the best method of communication! 

6:22pm • #1
610,847 Points 59 Featured Posts Localism Sponsor Outside Blog

I love texting.  I wish more of my friends and clients were into it.

6:32pm • #2

I agree, Facebook and twitter are a must for marketing avenues. "The point is, if you don't adapt to these new mediums, you'll find your potential client pool diminishing over the years to come as that generation grows and the boomer generation begins to shrink." - Very true 

6:40pm • #3
834,907 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

And they thought the combustion engine wouldn't replace the horse drawn buggie.

6:44pm • #4

I totally agree and keep evolving into my 50's !!!!

6:44pm • #5
176,941 Points 16 Featured Posts Outside Blog

Vickie, Maureen & Jason, thanks for your comments. The beauty of it is, there really is no age boundary... the only boundaries keeping some agents from adapting is the age in their mind... they've simply resigned to the idea that they can't learn 'that new-fangled internet stuff' and have thus shortened the lifespan of their businesses.

6:45pm • #6
176,941 Points 16 Featured Posts Outside Blog

Lenn, GREAT POINT! I remember reading about 'the technology guru' in the 70's who said that by 1979 all that could have been invented will have been. Hmm, what have we become accustomed to since 1979?

Michael, keep evolving buddy!

6:47pm • #7
1 Featured Post Outside Blog

good points here.  i am sometimes reluctant to text a client, but I make it known they can text me and as soon as THEY make the first move, then I find it a very useful way to save time and communicate more efficiently.  great example with the 9AM inspection phone call as to how they can help us manage time better and be short and to the point.   

 

7:06pm • #8
123,670 Points 5 Featured Posts Outside Blog

6 months ago no one heard of Twitter.  Now, it's being marketed with cell phones and the services they provide.  Interesting.

7:20pm • #9
3 Featured Posts

I prefer texting and email to voice contact for smaller reminders and quick questions.  I am just glad most of my clients are into these methods as well.

7:23pm • #10

Adapt in order to survive. Sometimes I will send a text to a client especially when I am unable to pick up the phone in the middle of a meeting.

7:35pm • #11

Years ago who would have thought that you could prospect, find, build a relationship, and sell real estate to a consumer on the other side of the country.  That's part of what this technology has done for me.

This technology has reunited my family members (thanks Facebook) too.  I love it.  But my fingers are too big to text well :-)

7:36pm • #12
1 Featured Post

I love texting - I have found some old classmates on Facebook - Not only is it necessary to stay on top of our business but it also actually makes our own lives richer.

7:39pm • #13

I recently obtained a client through texting back and forth from a sign rider inquiry.  They expressed their satisfaction at having questions answered and messages acknowledged promptly.

It's here, folks.  Technology should be embraced.

7:42pm • #14
189,806 Points 1 Featured Post

Ryan,

I totally agree with you about the "efficiency" and also the accuracy. However, good client contact still requires frequent voice communication.

Brian

7:43pm • #15
683,167 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Ryan:

Some good points raised here. How TM is used and by whom seems to have shifted dramatically in the last couple of years. It is far more commonplace and acceptable, and people who never texted before are doing so frequently. I think it can be so much more efficient, but I alway ask if it's OK with the intended recipient (unless they text me first). And I tell everyone they can text me, no matter who they are since you do not know how they may feel about it nor should you make assumptions. And if it is someone's preferred mode of communication, why not meet their needs, at least when the situation is suitable. Email, of course, is better for a written record and longer communication.

Jeff

7:53pm • #16
443,150 Points 10 Featured Posts Outside Blog

I love email and texting but we have to remember to keep it personal too.  voice communication does that

8:30pm • #17
584,141 Points 34 Featured Posts Localism Sponsor Outside Blog Hit Router

I don't mind the texting, but when I am driving, I generally return the text with a phone call... after I mention that I don't like to try to pound out a message while driving, they are cool with the old school...

8:44pm • #18
414,783 Points 21 Featured Posts Localism Sponsor Outside Blog

Ryan, Congrats on the feature!! I love facebook but I can't say that I love texting.  I can text and I do especially with my Gen Y clients but I still prefer email. 

8:51pm • #19
3 Featured Posts Localism Sponsor

I'm with you -- I love texting when I need to send a quick update or reminder.  I do find that my younger clients (early 20s) want to have loooooong conversations via text... I would rather just pick up the phone!   

I do agree that social media gives agents a fantastic oppty to connect with clients or potential clients in a way that doesn't seem like a solicitation.

8:52pm • #20
1 Featured Post Outside Blog

I've never had any trouble with technology and love the fact we have so many different ways to stay or keep in contact with our clients. I'm even starting to "get" Twitter! The more you use these tools, the easier it becomes, at least that's my experience. And and by the way, I'll never be too old to learn!!

9:12pm • #21
297,600 Points 16 Featured Posts Outside Blog

Ryan, I completely agree. Love the texting and facebook and twitter, and....all of that stuff. I love it when I need to find out if a REO is FHA do-eable, and can text and receive a response from the agent. So much easier to deal with....;-)

9:57pm • #22
146,209 Points 89 Featured Posts Localism Sponsor Outside Blog

But how do you know if they are texters? I absolutely had to tell a client some info on Easter Sunday but felt weird disrupting his holiday. Decided to text even though he is 50+ and he and I had never done any texting.

He was delighted and that became our primary means of keeping in touch until his loan closed.

10:07pm • #23
255,505 Points 2 Featured Posts Hit Router

Hi Ryan -- The more I text, the more I dislike voice mail. :-)

10:20pm • #24
207,633 Points 6 Featured Posts Localism Sponsor

Ryan, first of all, texting is the only way I can reach my kids half the time. Call them? no answer. Text them? Right back atcha!

Second, I agree with Jeff's comment and your premise. Keep up or be left in the dust.

Third, our broker told a new agent she'd better upgrade her phone or get out of the business. He's right!

Fourth, if you have an iPhone, you can download the texts and have a written record of the thread.

Fifth, I love anything that saves time and texting and email save extraneous conversations that eat up time.

Sharon

10:23pm • #25
460,668 Points 13 Featured Posts Localism Sponsor Outside Blog

Ryan you are so right, it is important to adapt to technology.  This is  similar to the agents who would not adapt to computers their pool of clients dried up.

10:32pm • #26
Outside Blog

Ryan, I completely agree about texting, although I still need to work on my speed!

10:51pm • #27
352,505 Points 3 Featured Posts Localism Sponsor Outside Blog

I find that a lot of clients like texting and the like, not just the younger people.  If my mom's taken it up.

11:57pm • #28
AUG
12
646,115 Points 104 Featured Posts Localism Sponsor Outside Blog Hit Router

Ryan- I love social networking but I do not like to text and I hardly use my cell phone but I love to Twitter. I decided a long time ago to not do things that I don't like to do because they get put off and don't get done and they end up not empowering me or my clients.

There are 2 points that I will make about this having to get with the genY thing all over the real estate blogs and forums online.

1. I will NOT be left in the dust if I don't use text and if I never sell a house to a GenY person. I list houses and don't show buyers homes for one thing, and there are not enough GenY people who are selling homes to make a difference in my business because I will be RETIRED in 10 years when it will become an issue and then who knows how we will be communicating 10 years from now.

2. Until that ten years is up, I have MILLIONS of BABY BOOMERS homes to list here in the retirement capital of the USA! L:)

It is relative to your market, your geography, etc. Some of my grown kids text, some don't. None of them are on Twitter and only the girls are on Facebook and MySpace. My sons tell me they are too busy working to pay attention to all that stuff, and they are GENYers, it is relative.;) Katerina

12:35am • #30

Gosh, I've avoided and avoided to date this "texting" explosion but I'm ready to concede -- time to learn yet another new technology and put it to use.  As Robin's licensed web asst I only actively work with buyers and sellers in one senior sub division where I also happen to live, but Robin and I need to communicate quite often during a day re web site matters, etc and texting would/might be good while she's out w/client and customers.

What if the person you're texting doesn't have their phone on?  Doesn't it create double work if you text a msg and they don't get back to you and you have to call/email anyway to impart info?  Aw - guess I'm just showing my texting ignorance.

Sue of Robin and Sue

12:36am • #31
646,115 Points 104 Featured Posts Localism Sponsor Outside Blog Hit Router

Oh and just to put the baby boomer thing into perspective:

78.2 million
Estimated number of baby boomers, as of July 1, 2005. <http://www.census.gov/popest/national/>

7,918
Number of people turning 60 each day in 2006, according to projections. That amounts to 330 every hour.

With 330 new baby boomers getting ready to retire or close to retiring- I can make a FANTASTIC living on just a portion of these 330 baby boomers every hour! And never have to talk to a GenY person about real estate, LOL!

12:45am • #32
Outside Blog Hit Router

Ryan - like most things it took me a while and a lot of prodding from my children to get used to texting...now I love it.  I have started asking potential clients if it's ok to communicate with them by text sometimes....so far, it seems to be the first time homebuyers mostly that think it's a great way for me to get a quick message to them. 

1:19am • #33
122,288 Points 9 Featured Posts

Great points Ryan. It is not only crucial to keep up - it's actually fun. Don't look at it like a chore - it's an adventure! I have riders that say Text Me, and it's been working well - texting is efficient!

1:58am • #34
Outside Blog

Texting has definately grown on me over the past couple of years. 

2:13am • #35

So true. It's important to keep up with technology

4:10am • #36
1 Featured Post Outside Blog

AMEN!  I, too am over 15 and I can see it coming in real estate. 

4:21am • #37
110,534 Points

Ryan, We should all get used to adapting to new things. What is new today might be old news tomorrow. We need to keep growing with it.

7:23am • #38

"I personally prefer texting over voicemails and phone calls at certain times."

This is how I feel about preferring e-mails over phone calls. Many times, we have to write down the information from a VM, so an e-mail is more practical in that sense; also, an e-mail is recorded -- and can be saved in a folder for later reference.

I suspect that text messaging could have some of these attributes, too.

8:33am • #39
116,888 Points 1 Featured Post

Have you seen the latest Verizon wireless commercial where the kids are telling the parents that they are on their phones too much. Mom is texting and on Facebook and the dad is on Twitter. 

Although, it's funny it shows you how times are changing.

8:43am • #40

As a "gen Y" practicing real estate I understand how important it is to have as many avenues open to reach my SEO as possible . .and  "like DUH!"  my facebook account is a gold mine!!!   Texting is part of my normal cell phone use, but even I would rather just pick up the phone! 

8:47am • #41

As a "gen Y" practicing real estate I understand how important it is to have as many avenues open to reach my SEO as possible . .and  "like DUH!"  my facebook account is a gold mine!!!   Texting is part of my normal cell phone use, but even I would rather just pick up the phone! 

8:47am • #42

Well, as someone who borders the cusp of a GenY himself (or GenX depending on the definition source), I'll personally say that yes, online communications are definitely much preferred over "traditional" means, for myself and others in my age group. Text and twitter are more convenient and deliver exactly the intended message. By comparison, phone communication is usually more meandering and less focused. There's a whole series of unnecessary social protocols that go into short phone conversations that can be eliminated by new technologies... for example:

PHONE VERSION:
** Dials Number **
** Waits **

"Hello Mr. Buyer! How are you doing?"
"Good Tommy, how about you?"
"I'm great, hey I had a question for you..."
"Sure, what do you need?"
"Did you ever get a chance to get that XYZ over to ABC?"
"Actually yes, I faxed that over yesterday."
"Ok great! It's good that's out of the way."
"I'll let you know as soon as I hear back from them."
"Sounds good, I'll talk to you later"
"Yeah, take care of yourself, bye!"
** over **

TEXT VERSION:
did you send that XYZ over to ABC?
yes, yesterday

This is obviously a simplistic example, but multiply this times many client correspondences over the course of the day and that really adds up to a serious time savings. At least it does for me. I work with a lot of younger buyers (first time home buyers and returning veterans) and as soon as I text with them, it become the predominant method of communication for the remainder of the transaction... and both of us are happy about it.

9:08am • #43
317,846 Points 8 Featured Posts Outside Blog Hit Router

I love it when my teenagers text me! I think we talk more via text and cell phone than before.

9:20am • #44
147,526 Points

I have had many compliments when I use the same form of communication that my client prefers. I had a buyer that had meetings in Europe and we completed a deal solely by text. He was so happy he wrote a great referral letter for me. His last agent would not text him back! Go figure. The value of AR is over 155,000 real estate pros that "get it!"

9:32am • #45
152,752 Points 4 Featured Posts Localism Sponsor Outside Blog Hit Router

Like many, I can call, text, email, FB, tweet, and receive faxes on my phone.  This is the state of the world.  If you plan to be around for awhile, you have to deal with it.

10:43am • #46
424,101 Points 81 Featured Posts Localism Sponsor Outside Blog Hit Router

Texting is my communication of choice.  Unfortunately, many agents still resist in in favor of telephone tag.

 

11:08am • #47
265,744 Points 7 Featured Posts Outside Blog

I love being connected on several different social networking sites. I am on all of them and meet people each week. It is a great way to connect.

11:23am • #48
161,827 Points 6 Featured Posts Outside Blog

I think it has been hard for many real estate agents to make the transition.

11:51am • #49
5 Featured Posts

Its amazing how much my clients text me ... it sure cuts down on phone calls!

12:08pm • #50
Localism Sponsor Outside Blog

I love texting and email over phone calls.  I have a written communication to refer back to.

12:39pm • #51
587,636 Points 63 Featured Posts Outside Blog

Ryan different strokes of communication for different folks (age groups). Texting is very quick and to the point I agree. You still can't beat a quality phone call though or face to face even better. We rely too much on text and email.

12:45pm • #52
151,314 Points 4 Featured Posts

As a boomer, I don't come by these changes naturally, but I have embraced text, and have come to realize that Twitter is becoming huge. To tell you the truth, I really like it. Change is good for us older folks.

2:28pm • #53

Ryan, I agree that texting is very efficient and some great comments as well. I'm not always near a computer to send an email and the message is usually quick and to the point. Most people are busy and can't always pick up the phone just for me to tell them that the home inspector has been scheduled. On top of that it'll give me an excuse to buy the next cool piece of technology. -Mako

2:52pm • #54

I agree that texting is very effective and can be unobtrusive as well if you are in an environment where a call would not be suitable.

4:16pm • #55
Outside Blog

Ryan

Texting is a great way to have those short conversations and updates.  While I have not had the opportunity to use it in my Real Estate business, I find it extremely useful. Can't wait to use it with clients.

6:25pm • #56
176,941 Points 16 Featured Posts Outside Blog

Wow, what a great bunch of comments and very good points.  I wish I could reply to each on individually. I agree that texting is great, but there's still an absolute need for phone calls and face-to-face communications to nurture those relationships.  I certainly don't think we'll ever replace those things, but many times efficiency is needed and emails & texts give us that efficiency.  I do a ton of business when I'm in meetings or at my kids' ballgames and family functions by text.  Have that option and that ability has made me more efficient.  The thing I found fascinating about the article was that the younger generations actually feel closer to and more understood by those that are their friends on facebook & other social networks than they do by people they may see face-to-face every day. If you never work with Gen-Y, none of this may matter to you, but if you plan to be in this business for another 30 years as I probably will be, Gen-Y will be a factor for you.  Adapting and learning is good for everyone and should never stop.  I do a ton of business with the tech-savvy because that's what I attract the most of, and social networking has expanded that business dramatically.  Personally, 79% of my business so far this year has come directly from social networking, blogs and websites, and I've closed 85% of my total 2008 volume already in this 'down' market. I can attribute that growth directly to technology.

I'm curious how many agents here are already using text-messaging as a method for property information on their listings.

6:29pm • #57
118,235 Points 1 Featured Post Localism Sponsor

While I may not like some of the methods myself, if that is the way a particular client wants to receive their information, that is how I will do it...

8:32pm • #58
2 Featured Posts

Ryan,

I think the consensus is that texting is here to stay, it's fast and inexpensive.  As Carla stated 6 months ago who had heard of Twitter, now everyone is Tweeting.  It makes me wondered what is next!!!!

Thanks

Sharon

9:13pm • #59
1 Featured Post Outside Blog

Very true I text with almost all my clients and have even neogotiated deals via text as several clients could text, but not take personal phone calls during work.

9:23pm • #60

I must be really old -- but I HATE TEXTING!!  Maybe because I have teenagers and the way the communicate baffles me. Or maybe because I have trouble hitting the right buttons and it winds up being so frustrating that I give up.  I love email, on the other hand because I am always pressed for time and I can leave quick messages when I need to. But, picking up the phone is more personal and you can be sure your message went through -- you can't be sure with texting or email.

Kelly M. Fisher
10:14pm • #61
1 Featured Post Outside Blog

I luv 2  txt msg.  U can cut down on keystrokes this way. 

11:58pm • #62
AUG
13
6 Featured Posts Localism Sponsor Outside Blog Hit Router

Personally, I prefer email.  However; I think the crucial point of your post is that we all have too adapt and I am right on with that.

 

7:43am • #63
10 Featured Posts

I <3 Txt!    So fast and easy.  I have been able to work out entire details of deals via text, schedule showings that way, reminders of appointments, loverly stuff!   And my clients like how accessible it is, how fast for them too. 

10:41am • #64
1 Featured Post Outside Blog

Sheree-you're absolutely right-it's a great way to schedule showings, send appointment reminders, etc., but I'd never use it to work out entire details of deals.

12:28pm • #65

My cell phone is with Sprint, and luckilly I have an 'everything' account.  My last bill showed my now 20 year old daughter made over 1,100 texts for the month of July!   I didn't even know she could type that much.  Although I hate getting texts while I'm driving I am fully aware that my cell phone can do so many more things than I can. Just read an article today on how our phones will be replacing house keeps and credit cards in the very near future as they are in the Orient.

It seems that in remote villages the Chinese people are using their cell phones to access services never available to them before.  The numbers are staggering.   It isn't just about GenY.

7:04pm • #66
AUG
14
303,271 Points 3 Featured Posts Localism Sponsor Outside Blog

It's just another tool in our toolbox, and I'm a believer now.

2:27pm • #67
SEP
07
384,318 Points 9 Featured Posts Outside Blog

Ryan, I find texting to be preferable in many instances.. Often a client will see a sign in front of a home and all they want to know initially is the list price.  OR another simple one liner question. 

11:10pm • #68
SEP
27
122,836 Points 1 Featured Post

Ryan - I wrote an article a while back about this very thing.  I am trying to stay current on all this new technology, but boy is it changing quickly.  You never know what is going to pop up next.

9:07pm • #69

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Ryan Hukill - Edmond Realtor®

Edmond, OK

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Hukill Group - Paradigm AdvantEdge Real Estate

Address: 16301 N May Ave, Edmond, OK, 73013

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