Mrs. Jones just got back from taking the baby for a vaccination. He's now uncomfortable and crying, she's doing her best to console him and the phone rings. "Hi, this is Kim calling, it's been a while since we spoke and I just wondered how you guys were doing?"
Sally is expecting clients any minute, she's looking after last minute details, she wants the presentation to be just right. Her phone rings, "Hi, this is Kim calling, how are you? I just wondered if you've had time to think about the listing I sent you?"
Bill's installing a new hot water heater, something he's never done before. He's run into a bit of a problem and put in a call to a friend who's expected to call him back any minute. The phone rings, "Hi, this is Kim, I just wanted to let you know about a great price reduction"
On the other hand, Thomas gets up in the morning and checks his e-mail. There's a message from Kim, some new listings, great!. When he's ready for a break in the afternoon, he goes through them. He has some questions and e-mails them to her. She replies, and that evening, while he's relaxing, he reads the replies.
My point being that when you call someone, you are intruding and you are choosing the timing, it seems a bit disrespectful. When you e-mail them, it's non-intrusive and they can choose the timing.
I haven't been in this business all that long, and I find myself much more comfortable e-mailing lukewarm leads, unless they have indicated a preference for phone calls. If they e-mail me, I e-mail them back, if they call me, I call them back. I'm not selling impulse items like magazines, I'm a real estate agent. Am I selling myself short and missing out on a great sales tool?
I would really like to know how others feel about calls vs e-mail? Is there a time of day or approach that seems to work best? I would really appreciate any feedback anyone has to offer. Thanks
It's Another Beautiful Day in Rocky Point!
Best Regards, 
Kim Barber - RE/MAX Legacy
Office 011 52 1 638 383-1425
US Office 602 334-4359
US Landline 408 890-7806
KimJBarber@hotmail.com
www.RockyPointKim.com
I'm never too busy for your referral!
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