FAQ~ Frequently Asked Questions Straight From the Ticketbox.

Why doesn't my picture show up in comments? Once you reach 10,000 points, your profile picture will begin to show up in comments.

I have tried joining but haven't been able to.  Any suggestions?  Make sure all fields are filled in completely.  Also, usernames & passwords need to be in all lowercase with no spaces.  If this does not allow you to register, then my guess would be that the username you are trying to register with has already been taken.  Try registering again with a different username.  If things still do not work, there should be a red box around the field that needs to be corrected.  If the red box is on the username field, that means either your username has already been taken and you will need to try a different one. Hopefully this will correct your signup problems. 

I have linked to my website & submitted it for bonus points but have not been awarded any yet.  Unfortunately, we are no longer giving points for linking to the network from your websites or other Blogs, but please feel free to continue enjoying the benefits from having that link in place. We appreciate you directing traffic to AR, and we don't mind sending traffic back to your site as well. Thank you.

Help! my blog has gone all out of whack!  My profile picture is off the page & everything looks crazy! What happened?  More than likely, you have copied & pasted something (from either your website, Microsoft Word, Microsoft Excel) that has a piece of bad coding attached to it.  Either remove that piece of copied & pasted material from your blog, or place that post back into draft mode & things should return to normal.  If this still does not correct the problem, it is possible you have some sort of image/graphic that is set with parameters too wide for your blog/outside blog. To fix this, make sure all images/graphics are no wider than 550 pixels.

My last post did not receive any points.  Why?  Points are only awarded for the first 10 posts of the week.  The week begins on Monday & runs through Sunday.  Also, the post must be posted as either "public or Members only" and be at least 50 words in length.  Lastly, it must be your original content in order to receive points.

Is there a place where I can find out about your community rules?  Yes, please visit our community guidelines.

Why are the Photos on my Outside Blog Lapping over & looking funny?  Make sure all photos are no wider than 550 pixels in width.  To correct, edit the original post on ActiveRain & change the width of the photo.

Why won't my header/sidebar image load on my outside blog?  I keep getting a 500 error when trying to upload my new banner?  This is another common issue but is easily corrected.  While in your outside ActiveBlog, click on the "Customize" link located in the top tool bar, use the browse button to find your banner then the upload button to submit it.  Notice the text along side the button that reads: (Your header image must be 960x134) This use to say "Looks best when...) but we changed it.  Your header/Banner image must be the right size or you may get this error.  Picnik.com is a great FREE on-line resource that allows you to resize and customize your images and photos.  Here's one I created for my outside blog.   The secret is 960x134 only for your header & 189 pixels wide for the sidebar image.