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Speed Kills? Not in Real Estate.

By
Real Estate Agent with Homesmart

 

I believe it was Confucius who said that he who hesitates gets flattened by an 18 wheeler laden with 10 tons of abject irony along life’s crooked highway.  Or was it something about those who dally within the confines of a centrifuge being at great peril of becoming centrifugal?  Regardless of the exact phrasing, the veracity of the axiom is never more resplendent in self evidence than in its pertinence to a Real Estate transaction.  Get in, get out, and for God’s sakes man, do it on the quick step.

Case in point: 

August 8th, 2009.  The night was warm and dry.  Once again defying all logic, Phoenix did not burn up upon reentry into this late summer evening, and its denizens scurried out of air conditioned alcoves to forage for supplies as the sun dipped below the White Tank Mountains in the far Western sky.  Taking full advantage of the reprieve, I was amongst the throng vying to get sixty eight errands done in a three hour span.  That’s when the call came.

A little background.  A client of mine purchased a beautiful home in Queen Creek two years ago.  One job transfer and complete meltdown of Western civilization later, the home is unfortunately worth about 50% of its prior value.  So we attempted to hammer out a short sale.  Rife with frustration, incompetence, duplication and other multi-syllabic words, short sales are the very antithesis of expediency.  It takes forever and a day just to get a negotiator from the bank assigned to the transaction.  Once the negotiator is assigned, it can literally take weeks just to choke the direct phone number to the cave where they hide him out of a disinterested call center employee. 

It’s crazy.  It’s maddening.  It’s 2009.

The upshot is that 6 months and many stops and starts later, the deal we secured was approved by the bank and headed for closing.  Loan docs were in and we were set to put a ribbon on the whole shebang in two days.  It didn’t matter that the bank had screwed up the first approval by providing an unrealistic closing window.  It didn’t matter that it took an additional three weeks and a new set of BPOs (broker price opinions) to get the closing timeframe extended to a reasonable period of time to line up the buyer’s financing.  It didn’t matter that the buyer had nearly backed out several times during the interminable wait as concern mounted about the continued erosion in values.  Or that we had to sweat through an appraisal in August for a sale that was negotiated in February.  We were finally at the finish line.

And then the fateful call came.  Had the pool service not been performed?  Was there new damage to the property?  No, we had somehow managed to ride out the entire escrow without incurring any additional issues with the home itself. 

The buyer lost his job.

Called in over the weekend and informed that his services were no longer wanted, months of work went straight down the portal to Real Estate hell that opened up under our feet.  More pointedly, months of waiting went down said portal.  Had the lienholder acted with the expediency and urgency that actual Real Estate professionals understand is vital to the successful culmination of a transaction, the unfortunate eventuality would be somebody else’s problem.  Instead, the hot potato remains firmly in the bank’s seared hands.

Time kills deals. 

The glacial pace that most institutions operate with only serves to demonstrate why bankers should stick to banking.  The moral that the average consumer can take from this tale of woe is that you never take a Real Estate sale for granted.  Things can and will happen between contract acceptance and closing.  To limit those things that can sink your battleship, you want to get to the closing table as soon as humanly possible.  Death, job loss, a bad night in Vegas … any manner of variable can rear its red inked head to sabotage your sale. 

When you have the opportunity to close, close.  If that means you have to reschedule the movers and change the turn-off date on your utilities, so be it.  A little inconvenience is cheap insurance against catastrophe.

Flattened by the big rig and dizzy from centrifugal force, we limp back onto the market.  Nimble as we can be with a 500 pound gorilla in tow.

 

Comments(43)

Michael Bergin
Coldwell Banker Residential Brokerage - ABR - SRES - Alexandria, VA
Northern Virginia Real Estate

Paul,

I'm sitting on a short sale now and your statement that "banks do not know how to sell real estate" is about the best I've heard yet.  I have a very young first time buyer and I'm sure her parents - who live a coast away and don;t even really know what a short sale is - think I am totally negligent.  No folks, wrong place to put the blame!

Michael

Aug 19, 2009 09:09 AM
Kerry Jenkins
Prime Properties - Crestline, CA

This is in response to Vicki above: here in Ca, if the buyer had lost his job, he wouldn't be able to get the loan and thereby still protected under his loan contingency to get back his deposit. 

Sucky that went on that long and it's now down to starting over again.

I suppose it's good for the buyer because if he had lost his job and had the house,he might have lost it. 

Aug 19, 2009 09:41 AM
Shannon Lefevre
John R. Wood Properties - Naples, FL
Shannon Lefevre, PA Your Naples Smart Girl

Paul, I can't tell you how much banks are jacking around down here.  My Broker just pulled "active with contingency" sales...the amount is huge and the number of short sales in that amount...almost bigger. What a waste for SO many people!

Aug 19, 2009 09:45 AM
Patricia Aulson
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH
Realtor - Portsmouth NH Homes-Hampton NH Homes

Great post today with lots of good information.

Thanks,

Patricia Aulson/portsmouth nh

Aug 19, 2009 11:44 AM
Dan Quinn
The Eric Steart Group of Long & Foster Real Estate - Silver Spring, MD
Dan Quinn

Thanks Paul for reminding us of how frail a deal can be and how time is of the essence when it comes to getting a paycheck.

I agree Lenn, banks do not know how to sell real estate.  It's just a shame that they are in control of so much of it right now with the foreclosures and short sales.

 

Aug 19, 2009 11:52 AM
Missy Caulk
Missy Caulk TEAM - Ann Arbor, MI
Savvy Realtor - Ann Arbor Real Estate

Paul, I had it happen to me twice last  year on one of my listings. Same buyer, lost job, house fell through.

She was hired back, and lo and behold laid off again.

I know how you feel, I feel terrible for your sellers.

Banks have no clue how their delays cause things to happen.

Aug 19, 2009 12:25 PM
Mara Hawks
First Realty Auburn - Auburn, AL
Inactive-2012 REALTOR - Homes for Sale Auburn Real Estate, AL

Brilliant writing, Paul...love the image of the 500 lb guerilla in tow...that only started with a little monkey on someone's back. I've had some bankers wait for days into weeks to get with their other departments on an offer...they don't return calls and must be in those caves...the buyers walk away. Very frustrating. I like how you've illustrated the complexity of all this, but really don't like the facts you've clearly outlined

Aug 19, 2009 01:28 PM
Russell Lewis
Realty Austin, Austin Texas Real Estate - Austin, TX
Broker,CLHMS,GRI

"Rife with frustration, incompetence, duplication and other multi-syllabic words, short sales are the very antithesis of expediency"

added to a boatload of incompetence...This is what "Kills deals"

I know, at this point that it's no consolation but it will eventually pass. It took a few years for us to dig out in the early 90's...Keep up your good work!

Aug 19, 2009 02:46 PM
Georgie Hunter R(S) 58089
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

What a shitty deal!  After all that time and patience, you're just back at square zero.

Aug 19, 2009 04:26 PM
Paul Slaybaugh
Homesmart - Scottsdale, AZ
Scottsdale, AZ Real Estate

I could have just left the post over in Word and used your two lines instead, Georgina.  Sums it up pretty nicely for all parties involved.

Aug 19, 2009 05:44 PM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Seems like lately the only thing banks do well is hurt consumers, and I think it stinks.

I read an article (I think on Bankrate) telling that they aren't trying to help people because the loan servicers get paid more when a house goes into foreclosure. Every month that passes means more dollars from the investors to them, and then they get fees for all the steps in foreclosure.

And of course we all know the dirty tricks they're playing with credit card holders.

It makes me cranky - considering that so many of them got our tax dollars to keep them solvent and operating, then not only laid off thousands of people, but gave the big wigs huge bonuses. 

I think the banks and the loan servicers deserve the skunk award for stinky business practices.

Marte Cliff
www.copybymarte.com

 

Aug 19, 2009 06:11 PM
Anonymous
Mukami

Here here! How about 3 negotiators and each of them wanting the same info each time they take over the case and then you are informed of a foreclosure date 2days away by the new negotiators who wants the whole package again!!!

Aug 19, 2009 11:20 PM
#35
Joetta Fort
The DiGiorgio Group - Arvada, CO
Independent Broker, Homes Denver to Boulder

Reading your post was like a fun roller coaster ride. And softened the blow from the short sale I just had fail yesterday after six months of work, now my buyers say they'll wait til next year to buy a house.

Aug 20, 2009 01:37 AM
Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County

Time definitely kills all deals. The longer the can of worms is open, the more the worms crawl out. Gross image, sorry :-(

Aug 20, 2009 05:56 AM
Eric Murrietta
Homeowners Financial Group USA, LLC - Scottsdale, AZ

What doesn't make sense is WHY they take that long to close a deal?  They have tons of excuses, like they are overwhelmed by the many foreclosures and short sales, but the reality is they drag their feet.  Though I hope they don't just to increase their real estate portfolio, you never truly know with banks. 

It is unfortunate that everyone in the deal suffered because they couldn't get to drafting your form filled acceptance letter and then staying out of the way.  I think sometimes they get in their own way just for the fun of it. 

Hopefully you can get it sold for them sooner rather than much later than the late you have already had to wait!

Aug 20, 2009 10:16 AM
Erik Hitzelberger
RE/MAX Alliance - Louisville REALTOR-Luxury Homes - Louisville, KY
Louisville - Middletown Real Estate

After reading this, I want to hire Mola Ram to rip to Loss Mitigator's beating heart from his chest and set it on fire before the dying man's eyes.  Ideally, the sight of his darkened blood dripping from the clenched Thuggee leader's fist would inspire him to whisper an apology or warning to others before he succumed to his TIMELY demise.  A YouTube video of said event could then be distributed to all banks for review.  Surely, it wouldn't take more than a couple of sacrifices to Kali to get the message across. 

Aug 20, 2009 03:41 PM
Paul Slaybaugh
Homesmart - Scottsdale, AZ
Scottsdale, AZ Real Estate

Don't forget the freaky little kid with the voodoo doll, Erik.  I wouldn't mind turning him loose with the pins and needles while the quite literally heartless mitigator is slowly lowered into the pit of molten lava.  Then again, I suppose that's a commute he makes daily.

Aug 20, 2009 03:53 PM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

Boy, Erik's got a mean streak. I'd forgot about Mola Ram, yes I think he is perfect for the job.  Paul, your right about time killing deals.  Too much time, poof up in smoke.

Aug 22, 2009 08:26 AM
Mike Griffin
Coldwell Banker - Bellaire, MI
Wow! This could be my favorite post of all time. Great point and so well written. I continue to resist working foreclosures & short sells for all the obvious reasons like slashed commisions, working will low ball offers and bank employees that just aren't very good at their job but think they know so much more than the real estate pros.
Aug 22, 2009 05:48 PM
Robin Rogers
Robin Rogers, Silverbridge Realty, San Antonio, Texas - San Antonio, TX
CRS, TRC, MRP - Real Estate Investment Adviser

How horrible for everyone involved in this transaction. I think the term "negotiator" when applied to a bank's short-sale representative is an oxymoron.

Great post, Paul! I hope your sellers get another offer pronto.

Cheers,

Robin

Aug 28, 2009 01:30 AM