I Got Lucky... Again! (Don't Tell Tim!)
I have a short sale listing in one of those communities that has very strict guidelines on what color/size/etc. your sign panel needs to be, so I had to order a new sign panel. The sign company took so long getting it ready that I had the house pending already by the time they had it done! My office picked it up, and I noticed they had not drilled holes to hang it with, so I had to go BACK to the sign store and get holes drilled. When I told them I didn't even need the sign any more because I already have the house sold, the girl said "Boy, aren't you lucky!" to which I replied... "luck had nothing to do with it!"
I have a short sale listing in one of those communities that has very strict guidelines on what color/size/etc. your sign panel needs to be, so I had to order a new sign panel. The sign company took so long getting it ready that I had the house pending already by the time they had it done! My office picked it up, and I noticed they had not drilled holes to hang it with, so I had to go BACK to the sign store and get holes drilled. When I told them I didn't even need the sign any more because I already have the house sold, the girl said "Boy, aren't you lucky!" to which I replied... "luck had nothing to do with it!"
I did a good job for my seller. I want the credit for that. I don't want to chalk it up to some cosmic force that my listing went under contract! Mr. Luck doesn't diligently follow up on the short sale every week. Mr. Luck didn't spend 2 hours pulling comps to come up with a true market value in a market that has undeterminable values. Mr. Luck didn't spend hours on the phone with the client answering all of their questions about the short sale process. And I don't remember Mr. Luck taking the time to upload the property to all of the different websites that I market on.
Take the credit that you deserve!!! When a customer tells you that you did a great job for them, don't say "Oh, it's nothing..." say: "Why Thank you for noticing!" and next time someone says you must be lucky, politely say "luck had nothing to do with it"
We work very hard for our customers. We go to trainings to be better at what we do. We take pride in a job well done and I KNOW you feel great when a family sits at the closing table with a huge smile on their face because YOU helped them with their home. Take the credit you deserve... we don't get enough "atta-boy's" any more in today's society, so sometimes we have to give them to ourselves!
I love to do Sudoku puzzles, where you fill in the numbers from 1-9... anyways, I think they keep my mind sharp and they're fun (and sometimes frustrating!) In my Sudoku puzzle book I'm currently working on, I realized one day that the completed pages represented a TON of brain cells all working together to solve a problem (much like our real estate business these days!) but then I realized that skill was going unrecognized and unrewarded... so now every time I finish a puzzle, I write some kind of Atta-Girl across the top, thinks like:
- Yaaayyyyy!
- Yippee!
- Woo-Hoo!
- Fastest One Ever!
So the next time someone in your office has a closing, stick a note in their box or on the bulletin board congratulating them for a job well done... and if nobody does that for you... write yourself a note and stick it on your computer monitor!
See you next week!
Andy
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