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Developing the Wisdom of Solomon in Crisis Management - Part 3

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Education & Training with Corcoran Consulting & Coaching

When our clients have a crisis, we seek a solution.

We want you to notice that we did not use the word answer. An answer often implies that the person with the problem ended up getting exactly what they wanted. We know from experience that this is rarely true. A professional crisis manager looks for ways to create solutions where both parties may have to give some ground to create an agreement they can live with.

How do you find a solution? One way is to simply ask the parties involved. Use this script, "What do you think the solution is? If that's not possible, is there anything else that would make you feel better about the situation?"

Another way to find a solution is to ask for input from others in your office. Often, we are surrounded by a brain trust of agents who may have experienced similar problems and who may be able to offer unique solutions that no one has thought of yet. In addition, we should ask the other side of the transaction for their input. They may be able to offer a different perspective on the challenge at hand.

Remember that old saying, "If you're not part of the solution, you're a part of the problem"?  When various parties in a "situation" are asked of input, they tend to be more accepting of the outcome.  They buy in.  When colleagues are asked of input, that makes them feel like valued members of the team. They buy in. Both of these are good  outcomes.

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