I heard someone say recently that they were entitled to speak their mind because "that's what America is all about". This person was describing an ugly closing where both agents were shouting at each other and disparaging one another's competence. You would think that someone who had earned a PhD in Business would have shown more maturity and self-control, but obviously, even well-educated people may lash out at others and place blame, instead of focusing their efforts on finding solutions.
In America, we appreciate our freedoms and guard them carefully. We sometimes forget that along with freedom comes the need to act maturely and responsibly and not impinge on others' freedoms. No one wants to hear an angry dispute that degrades into name-calling, especially in a professional setting. And who wants work with someone who loses self-control under stress?
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