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Texting etiquette. What are the proper protocols for engaging in digital conversation?

By
Real Estate Broker/Owner with Richard Weisser Realty

Texting etiquette by Richard WeisserText messaging has been around for some time now. But with the proliferation of portable texting devices, it has encroached more and more into our social fabric with each passing day.

I am not new to the technology. As a matter of fact, I can say with some pride that my entire family did regular text chats as early as 1994. Fifteen years ago, that was cutting edge communication. It was expensive for everyone to participate, but we did it because it was a convenient way to stay in touch and get the latest family news.

It was conversational. We talked. When we were finished, we said goodnight. It was as if we had all gathered together in a room and had a nice chat.

Fast forward to 2009, an era in which we are constantly bombarded with one line text messages. Some are of little or no significance, yet one wonders what the proper protocol is for dealing with these textual assaults. What is the expected etiquette?

Does every text message merit a response? Are we then obligated to engage in a text conversation? And when we do respond, is it proper to continue until the conversation is officially ended?

If I get busy and just don't answer at some point, am I being rude? Can I possibly offend someone by doing nothing?

I don't know what is considered proper these days, but I am old-fashioned and think that any conversation should have a greeting, some useful stuff in between, and a "goodbye" at the end. That way all parties know that a conversation has occurred and that the session is officially over when you have finished.

Just like now. This post is over, so goodbye already!

JL Boney, III
Coldwell Banker - Columbia, SC
Columbia, SC Real Estate

When someone sends me a text that I feel is worth a response, then I reply back. But when it's someone randomly forwarding me another joke or funny picture, I never send a message back. In the end I don;t think it's rude if you can't respond right away, just like sometimes your calls go to voicemail.

Aug 30, 2009 12:21 AM
Bob Haywood
McGraw Realtors - Owasso, OK
BobHaywood.com

Richard, I am using texting more and more in my business.  I think I feel a blog coming on about this!

Aug 30, 2009 12:27 AM
Richard Weisser
Richard Weisser Realty - Newnan, GA
Richard Weisser Retired Real Estate Professional

Charles...

Yeah, gotta save that "O" for something really useful! lol and thanks.

Bridget...

It's "email on the go" I expect ... but there are MANY times when a call would be more efficient. Thanks for the comment.

Pamela...

I think that is very distracting ... and quite rude. Thanks so much for the thoughtful comment.

Aug 30, 2009 12:42 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

I pay a lot of money for an exclusive 800# for use by the public.  I have no intention of paying for texted messages that are borderline imcomprehensible. 

Back in the 1870s, I used e-mail at the SEC.  We were trailblazers.  In the early 1990s, I used chat rooms. 

Today, I focus on e-mail and the phone.  It just works for me.

Aug 30, 2009 12:42 AM
Leslie Helm
Tennessee Recreational Properties - Jamestown, TN
Real Estate For Trail Riders

I have to agree with Mike; texting IS a way to avoid a half hour on the phone with "Chatty Cathy!" It's equivalent to leaving a message on someone's answering machine when you're sure they aren't there, to avoid being "stuck."

 

 

Aug 30, 2009 12:47 AM
Mike Saunders
Retired - Athens, GA

Richard - I was an early adopter of email, an early adopter of voice mail, an early adopter of the internet (started with it when it was Arpanet in the late 70's), I was an early adopter of chat rooms, but I have still not become an afficianodo of texting. One, my fingers are too big. Two, I would rather talk then text. I do receive text messages, but, I usually respond by phone.

On the other hand, in 2000/2001 I was leading a world-wide program that require I travel, well, world wide. My S.E. Asian project manager, from the Phillipines, texted with his girlfriend all the time, from Malaysia, Singapore, Hong Kong, China, Japan, etc. It was a lot cheaper than voice conversations, less than a penny a message instead of dollars per minute.

Aug 30, 2009 12:56 AM
Andrea Swiedler
Berkshire Hathaway HomeServices New England Properties - New Milford, CT
Realtor, Southern Litchfield County CT

Thankfully I don't get that many text messages, more emails. No client or colleague uses text to get me. I am off the hook on this one.

And because Richard is on an ettiquette thing, I will let the fact that Lenn was emailing in the 1870's pass.... :D

Aug 30, 2009 01:02 AM
Melody Botting
Broker Associate PenFed Realty - San Antonio, TX
You Deserve The Best

Have you seen the 'Texting and Driving PSA' video they made in the UK?  It made me never want to text again, EVER!  It is available on youtube.

Aug 30, 2009 01:21 AM
Alan May
Jameson Sotheby's International Realty - Evanston, IL
Home is where the hearth is.

I thnk txtng iz gr8.  it dsnt reqir a phn cll, but gets ur mssg acrss.  & thn, tag ur it!   :-)

Aug 30, 2009 01:46 AM
June Tassillo
Owner/Broker RE/MAX Elite Realty - Franklin, NC
Let me help you with the next phase of your life!

Richard ~ I finally bought a BlackBerry phone about a week ago and I love it.  I do not pay for texting.  You can do this for free BlackBerry to BlackBerry.  Joe (husaband) and I are already getting used to texting and thought our fingers were too big at first too like Mike up there but now its getting easier as a I go. 

The best feature is I get my emails on it and I can be anywhere and reply.

 

Aug 30, 2009 02:28 AM
C Tann-Starr
Tann Starr & Associates, Inc. - Palm Bay, FL

Featured @ Club Chaos

Aug 30, 2009 02:42 AM
Steve Hoffacker
Steve Hoffacker LLC - West Palm Beach, FL
Certified Aging In Place Specialist-Instructor

Richard,

Sometimes when I do try to IM, the person I'm attempting to contact is carrying on multiple conversations at the same time. :)

Steve

Aug 30, 2009 03:05 AM
Carol Smith
Casmi Photography - Mebane, NC

You are absolutely correct - and it's just good manners.  But unfortunately we have become an abbreviated world that moves much to quickly sometimes.  I was always taught that you closed ANY conversation - no matter the topic or the medium.

Thanks for a great refresher!  Have a great day!

Aug 30, 2009 03:06 AM
Cindy Edwards
RE/MAX Checkmate - Johnson City, TN
CRS, GRI, PMN - Northeast Tennessee 423-677-6677

Hi Richard,

I love texting and advertise in my local ads, "TEXT ME NOW" I get a lot of buyers who really appreciate instant answers.  I also understand the other side of this, not getting names and numbers from people (actually, you get the number) but I feel that people respect me for not being overly zealous with them about getting their info.  I've picked up many buyers this way.  I get straight to the point, no, "hello's" and "goodbyes" however I do always end with a "thank-you".  Cindy

Aug 30, 2009 03:37 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Richard:  I wish my cell phone didn't even have the ability to text.  If you can text me, you can email me.  For God's sake, take the time to spell out a word.  The English language is being mutilated for the sake of convenience.  I find portable email a great thing, but I will only text when necessary. 

Aug 30, 2009 04:00 AM
dgedtrger qwertertr
The People's Home Mortgage - Barkhamsted, CT

I agree that you need to know morse code for some text messages.  I actually think it is a pain in the butt, I'd rather just call the person, if I can.  It promotes such bad grammar, too.

Chris Hallmark - http://www.freerealestatemarketinglab.com

Follow m on Twitter - http://www.twitter.com/remarketinglab

 

Aug 30, 2009 06:22 AM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

I love texting for certain circumstances, like a quick comment or a quick answer to a quick comment/question.  I think it has probably gotten out of hand for some, but it has its place in a business environment, too.  As others have said, though, we should mind our manners, which are quickly disappearing.  We should not let technology determine what's right or wrong.  And I totally agree with Chris Ann about the effect it is having on the English language.

Aug 30, 2009 07:51 AM
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

No I don't think so - texting is not the same as email, phone calls etc.  Short to the point with not a lot of frills. I don't take offense -seems normal to me when my clients text me with no greeting etc.

What I do take offense to is grown up professional people that sit through entire meetings texting the entire time. There is a guy in a chamber group of mine that this is all he does.  Doesn't pay attention to the speakers - not one bit.  Would I use his services. NO!!!!  That is flat out rude in my book - and really stupid biz practice.  I'm not the only one who notices he does this.  He's in his late 20's .  Has that become acceptable to that age group?

Aug 30, 2009 10:18 AM
Terry & Bonnie Westbrook
Westbrook Realty Broker-Owner - Grand Rapids, MI
Westbrook Realty - Grand Rapids Forest Hills MI Re

I also think a conversation should have a hello and goodbye. We may be getting so used to Tweeting that we forget to end the conversation or run out of space.

Aug 30, 2009 10:58 AM
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate

Richard,

My kids think I'm amusing because I don't use abbreviations and I do use punctuation in my text messages. I took enough rulers across the knuckles in grammar school to forget now.

Rich

Aug 30, 2009 12:49 PM