Your profile, posts and comments on most Social Media networks will be available for many thousands, maybe even everyone to see – forever. It is therefore vitally important that you conduct yourself correctly.

Be yourself, be open, be transparent, share… and all those other good things. Just decide who you are, what image you wish to portray today, and tomorrow.

Don’t just sign up for a network account on LinkedIn or Facebook or Twitter with the intent of just engaging in idle chit-chat without taking the time to complete profile and think through your positioning.

Here are some steps to get you going:

Positioning Yourself (Finding Your Spot)

When participating in Social Media you will have various opportunities to create a persona. Before doing so you should clearly decide how you want the world to view you. To achieve this, ask yourself the following questions:

• Are you someone who is using Social Media for personal or professional use? • If you’re using Social Media for professional use, what information are you presenting? • Are you an individual that offers quotes or frivolous information or do you provide real and relevant content? • Do you respond to people or ignore people? • Who are you connecting with? • What do you want your online experience to be like? • How do others view you? It’s important that you know what your motivation is for joining (business, social, networking, etc.) and whether you will want to create a professional or a personal profile.

Take Away

• Profile yourself • Find synergies • Find your market

Building a Brand (Adding Value to Your Spot)

After you have decided what your positioning is, the next step is to decide what brand you will be building online. Consistency is important and attaching the desired identifying image helps in placing and posturing yourself. For example, you can be an expert in anything—a topic, an area, etc.—or you don’t have to be an expert at all, just everyone’s friend. Regardless of what you choose for your goal, building your brand will require you to standardize and unite the message behind your brand; photo, logo, content, website, etc. In the end, all these elements must portray a unified message.

Take Away

• Offer help • Be consistent • Add value

Conveying Authenticity (Ensuring Your Spot is Sincere)

As social networks are personal venues for connecting one person directly with another, it is important to create online relationships that are built on mutual respect and trust. Because users may never physically meet, and therefore not have the opportunity to build the confidence that you are who you say you are, you need to demonstrate online that you are someone worth taking the time to build a relationship. To be authentic in Social Media requires users to be sincere and engaging.

Take Away

• Be real • Be sincere • Be engaging

Create a Following (Making Your Spot Popular)

To create a following in Social Media you have to “give” more than you “take.” Connect with like-minded people that you can initially relate to and with whom you share common interests. If you interact with your followers and friends by actively creating discussions and continually engaging with others in the community, others will, in turn, be compelled to follow you.

Take Away

• Give more than you take • Stay relevant • Acknowledge others

Creating a Sales Pipeline (Making Your Spot Count)

Sales follow trust, confidence and value. Similar to shopping in a mall, some interaction or a recommendation creates trust. Thereafter customers need to first be aware of a store. Then, after gaining more information, they may enter and browse through the product selection. Often they might ask for help or more information and you should be ready and willing to provide it. Use Social Media to guide your potential customers to your offerings. Don’t try and sell them; “pull” don’t “push.” As many Social Media sites only allow short or limited messaging such as Twitter (140 characters) you will need to direct potential customers to your blog or website where you have more space and control in order to more comprehensively describe your products and services.

Take Away

• Don’t sell – Inform • Don’t sell – Redirect • Don’t sell – Guide them

Synopsis

It’s all about the conversation, the sharing and the value to bring to the other members of the discussion. The more selfless your actions the better your following and ultimate return will be.

These are extracts from the new soon to be published 120page Swanepoel SOCIAL MEDIA Report 2010 especially for Real Estate Professionals. Copies ordered now at RealSure Online Bookstore will be shipped on October 5th.

 
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44 Comments on 15 Suggestions on How to Conduct Yourself in Social Media Networks

SEP
04

Loking for to the Social Media Report. Thanks for the preview. Great advice as always.

3:44pm • #1
Outside Blog

I love the Take Aways.  And, I agree about the idle chit-chat.  That ends up being a big waste of time.  However, it is necessary within limits.  This is one of the best tips I've seen re: social media.  Very simple.  Looking forward to your report that is coming out in October. 

3:49pm • #2
132,727 Points 5 Featured Posts Outside Blog Hit Router

Glad I found this post via Twitter :)  

Social media sites can be so powerful both in the positive and the negative. Like Angelica, love the Take Aways - that really says it all!

4:33pm • #3

Thanks for the advise it was helpfull.I will be keeping in touch.

norman jones
8:18pm • #4
SEP
05
573,378 Points 95 Featured Posts Localism Sponsor Outside Blog Hit Router

Great take aways, Stefan.

"It’s all about the conversation, the sharing and the value to bring to the other members of the discussion. The more selfless your actions the better your following and ultimate return will be."

That sums it up perfectly.

 

8:28am • #5
150,877 Points 4 Featured Posts

Stefan, I get your Trends Reports every year, and now I will add you Social Media Report to my essential reading department. Thanks as always.

8:40am • #6
345,849 Points 5 Featured Posts Outside Blog

Be human, warm, genuine..be yourself the key!

9:05am • #7
129,125 Points 2 Featured Posts

Stefan - all good words and ethics to live by in this age of networking.... Great post ... but you already know that... :-)

9:30am • #8
1 Featured Post Outside Blog

Hi Stefan ~ I like this line best:

"Don’t sell – Inform • Don’t sell – Redirect • Don’t sell – Guide them"

Excellent advice. You say a lot with few words - That's something I'm working on too.

10:14am • #9

Great post! "Give more than you take" Agreed.

11:40am • #10
382,563 Points 9 Featured Posts Outside Blog

Very good advice.  We all need to think about these things.  If only there were more hours in the day.

12:34pm • #11

Keep on bloggin!!!!!!!!!!!

12:42pm • #12
533,589 Points 35 Featured Posts Localism Sponsor Outside Blog

"Sales follow trust, confidence and value." I really like that model, and it should be something we all aspire to in both our online and offline interactions.

12:44pm • #13
1 Featured Post Outside Blog

Stefan:

Great Post!!!  There are some websites on your graphic that I couldn't make out?  Thanks for the information. 

Give more than you take.  Don't sell.  Don't sell Don't sell.  Good message.

3:20pm • #14
5 Featured Posts

Another interesting snippet:

See what journalists are saying on Twitter with http://journalisttweets.com

6:27pm • #15
583,137 Points 34 Featured Posts Localism Sponsor Outside Blog Hit Router

Great points.  I think the hardest thing for business owners... including real estate agents... is to resist overt selling

9:31pm • #16
139,935 Points 4 Featured Posts

Treat it like any other social gathering. In most cases, the real estate aspect is secondary to the social setting. People go there to communicate and socialize, not to specifically look for a REALTOR. You go to the Moose or Elks Clubs to meet and socialize with others who perhaps are friends or have similar interests. If you happen to be thinking of selling/buying a home and by chance meet a REALTOR? good for you. However, most sellers/buyers will go to a sites like Realtor.com, do a Google or Yahoo search etc when they home search. FaceBook and Twitter are just two more tools. And used properly they can help. But  I doubt that any agent will get rich using them. As real estate professionals we must have many tricks in our bags and be adept at using them all. I believe that anyone who places all of thier faith in social sites will be sorely disappointed.

9:44pm • #17
SEP
06
352,147 Points 3 Featured Posts Localism Sponsor Outside Blog

Lots of good advice and things that I wish I had known when I started in social media.  It might have made things a little clearer.

1:20am • #18
Localism Sponsor Outside Blog

I've ordered the Socail Media Report and can't wait to get some more tips.

Thanks!

7:30am • #19
428,819 Points 47 Featured Posts Outside Blog

Nice job with your article Stefan. Good thoughts to consider wihile participating in social media.

8:43am • #20
285,400 Points 4 Featured Posts Localism Sponsor Outside Blog

The Gold Standard of trend reports soon to be out. I read you and follow you hoping to absorb some of your vision and wisdom through osmosis. When will I see you on Posterous? ;-)

8:54am • #21

Great points Stefan!  In terms of search engine optimization, social media is the way to go.  

9:19am • #22
228,686 Points 1 Featured Post Outside Blog

Stefan, very organized compilation of social networking tips.  You really put some time into it and it shows.  Thanks much for sharing your thoughts and congrats on the feature!

9:25am • #23

Stefan,

Great post!  I enjoyed your comments at the Keller Williams Mega Agent camp a few weeks ago and I ordered your Social Medai Report...can't wait to read!

Susan Brown 

Susan Brown
9:51am • #24
586,296 Points 63 Featured Posts Outside Blog

Stefan, you zeroed in on this one exactly. It is all about your IMAGE and your CONVERSATION. You become what you say, and that is why people who are slipshod and careless about this on the Internet amaze me.

9:53am • #25
Hit Router

Hi Stefan,  nice blog.  we gotta keep um talkin..  and be good listeners...    thanks for sharing

11:12am • #26

Thanks for your useful suggestions.  This is information everyone should read before joining and building a profile at a social network!

11:25am • #27
1 Featured Post

Great advice. Thanks for sharing this information.  I'm relatively new to social networks and appreciate your post.

12:08pm • #28

It is an excellent write Stefan! I love that you included 'authenticity', that is my word wherever I go.
The way people behave in Social Media reflects entirely how they behave everywhere else. Manners and respect are essential to live 'socially' in any world. Thank you!

Piccola Dowling
12:24pm • #29

I disagree with your statement that includes quotes with idle chit-chat. The quotes a person chooses to include in his or her messages are a direct reflection of the person's personality and philosophy.

2:13pm • #30
181,509 Points 1 Featured Post Localism Sponsor Outside Blog Hit Router

In short no naked pictures with booze in hand.  I do engage in some conversations, but nothing that would embarrass me.  I do not play games on facebook and politely turn down invitations to play; I work on the computer, I don;t want to play on it.  However engaging in light banter has helped me develop relationships.

2:39pm • #31
193,878 Points 2 Featured Posts Outside Blog

Great thoughts here. I like the selfless interaction mentioned.  Don't sell them something.

3:41pm • #32
1 Featured Post Outside Blog Hit Router

Great post Stefan. I think that you are right on. Be real and be honest. They will be asking for help sooner or later

4:14pm • #33

Good information.  I still feel like I'm finding myself in this social media soup.

5:17pm • #34
106,908 Points 3 Featured Posts

If I could only figure out how to keep up and make time in the day for all of the social media sites!

6:58pm • #35
1 Featured Post Outside Blog

Thanks for the post, Stefan...I loved all the take aways, but I especially loved your conclusion: "The more selfless your actions the better your following and ultimate return will be."

10:45pm • #36
SEP
07
7 Featured Posts

Really great insights. Great take aways. This is a very great post and looks like a wonderful report. Congrats!

3:25am • #37

Stefan,

Do you have any examples of "Don’t sell – Inform • Don’t sell – Redirect • Don’t sell – Guide them".

If you don't I understand it was just a great quote and if you have more information that may be a great post.

10:31am • #39

I'll let the links do my selling. I choose to try to educate.

Mark Clausen
8:59pm • #40
SEP
08
5 Featured Posts

Thanks for the discussion everyone.

In less than one-and-a-half decades the web evolved from browsing to searching to sharing – from Web Sites to Social Media. 

What a huge change, and I think the biggest is yet to come.

9:35pm • #41
SEP
09

The best is yet to come! Be yourself and the world will come to you.

5:07pm • #42
SEP
13
289,664 Points 3 Featured Posts

Be yourself, what a novel idea for the times we live in. More folks need to zero in on that alone. I like others look forward to your report.

2:00pm • #43
OCT
07

Hi Stefan,

Great post. I do social media services and training for marketing people, and you've called out a lot of the most important points here.  Thanks for beating the drum for authenticity; that's one of the biggest errors I see marketing people make on social media.  A good rule of thumb I've learned is the "3 to 1" rule - for every one thing you say about yourself, say three things about others - either retweeting and crediting a helpful source, giving props to someone else's product or service, etc.  This helps keep you from seeming like a self-promoter on these sites.  And, it helps you keep a positive outlook on the word, as you're always sharing something nice about someone else!

(This last part was inspired by Tony Hsieh's post "How Twitter Can Make You A Better (and Happier) Person": http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/25/how-twitter-can-make-you-a-better-and-happier-person

Keep up the good work!

 

Harley Orion

http://www.orionsocial.com

Harley Orion
11:32am • #44

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Stefan Swanepoel

Ladera Ranch, CA

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