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Who do you call first when you are having computer problems?

Yesterday I noticed a problem sending and receiving emails, about one half hour into my day. I did what I was taught to do, when in doubt "reboot"!

That action allowed the one email to go out and then I noticed other problems, i.e., unable to log into a non-web program and documents not scanning to the computer.

So who do you call first when you have computer problems? I called the company that owned the program first, then the copy/scanner company next, then the internet company next and then the company that provides my internet ISP Address. After hours of discussions, I broke down and called my per hour IT guy. He figured out that it was a computer issue and so we then called Dell. Dell was right on it and as I am typing, a new mother board is being installed on my other, brand new computer.

Jeesh! There are so many people that I am "partnering" with, who do you call first? I forgot to add Dell to my list of people to call. I think that they will be first on my list next time.

Have a great day!

Julie

Posted by Julie Booth on 09/09/2009 05:59 PM

Comments (7)

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Originally posted at: Julie's Blog: Who do you call first when you are having computer problems?

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7 Comments on Who do you call first when you are having computer problems?

SEP

perhaps the next generation of computers should be disposable

SEP

That is what this one is about to be!

I want to give a big SHOUT OUT to Steve Sanders and DUSTIN with SoftPro who got me up and running this morning!!!

I am so glad to be working with such outstanding people. Thank you!!!

Thank you Julie, you are too kind..

From all of us at SoftPro, thanks and have a great day... :O)

OCT

I call my hubby who usually knows just enough to "fix it". He just rolls his eyes and says "that's why I got a Mac"

I like the disposable idea...because I often feel like throwing mine in the garbage can!

OCT

Hi Katy, Ha - I have a solution! My great IT guy, Mohammed Shiekh is going to help me select a new server to calm my nerves.

I have heard great things about Mac's but haven't ever worked on one. Am I such a creature of habit that I would rather spend another $_,____.__ on more equipment? No, I would have needed this anyway with the Red Flag laws about to hit my portion of the industry. So why haven't you switched to the Mac?

NOV

There are so many "technical friends" you come into contact with -- grab one and have at your disposal -- help them and they will help you when in need or a time of crisis

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