I received an ActiveRain contact email from a young lady at 1:50 p.m.    I returned her email at a little after 2 this afternoon, and we spoke a few minutes later.

In her email she stated "..am having trouble reaching an agent to help me."  During our phone conversation she stated that I was the 5th agent that she has contacted, and I'm the only one to return her call.

Mind boggling isn't it?   Absolutely mind boggling.

What does this young lady want to do?   She wants to look at homes for sale. Simple enough.  She wants to see some homes

The only excuse I can think of that she hasn't had calls returned is because she was contacting the listing agents instead of first contacting a buyers agent.   Maybe in time all of us who represent buyers as our profession will be able to spread the word so far and so often that potential buyers will no longer feel like they have to call the name on the sign to see a home.

Edit:  The young lady just wrote to me and gave me permission to post this article. She explained further:  2 of the agents she called were the listing agents.  No return phone calls.  2 other agents weren't the listing agents, and in fact one of them set her up with a Listingbook account then dropped off the face of the earth.  No return calls from this agent - and it's been 9 days.

Once again:  Mind boggling.





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9 Comments on Future home buyer cannot get a phone call returned...yes, it still happens.

SEP
10
257,912 Points 7 Featured Posts Outside Blog

Good for you, Kris, for responding.  Step in and help her out!

3:13pm • #1
219,722 Points 19 Featured Posts Outside Blog Hit Router

Kris,

Don't spill the beans. Those of us who do return calls could lose business. Nah, their not going to change.

Rich

4:31pm • #2
401,396 Points 1 Featured Post Localism Sponsor Outside Blog

It is quite surprising how some agents do business. I agree they will not change and I will continue to return my calls just like you.

8:06pm • #3
SEP
11
258,194 Points 44 Featured Posts Outside Blog

Mike,   I am.  I'm looking forward to meeting her tonight.  Thanks Mike.

Rich,  They must be SO busy that a few minutes out of their day to return a call would be a hardship. /Sarcasm :-)

Terry and Bonnie,  And that is why I wouldn't hesitate to refer a Grand Rapids client to you.  You care.

Missy,   I had the "oh geeze" in my head also :-)

5:48am • #5
182,639 Points 1 Featured Post Localism Sponsor

Kris,

It is mind boggling!! But unfortunately happens more times than it should. I've always said it doesn't take much more effort to be better than the average agent. With extra effort you can be superior in every way!! 

2:17pm • #6
SEP
12
258,194 Points 44 Featured Posts Outside Blog

Dorie,   I would think it's just common courtesy.  If you don't have time to work with someone, at least return the call, thank them, and refer them to a colleague.  Thanks Dorie, good to see you :-)

10:17am • #7
SEP
13
361,852 Points 9 Featured Posts Localism Sponsor Outside Blog

It's mind boggling... however, I find I am usually the first person to call... and I get the client!  I don't understand it, but it is fine with me...

9:33am • #8
258,194 Points 44 Featured Posts Outside Blog

Hi Joan,   Glad to hear that you pick up the phone and call these nice buyers back.  Shame on the other agents..

10:19am • #9

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Kris Wales - Macomb County MI real estate blog & homes for sale search site

Macomb, MI

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Keller Williams Realty - Lakeside Market Center

Address: 45609 Village Blvd., Shelby Township, MI, 48315

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