Real Estate Blog - It's really all about service...no matter what! Isn't it?

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It's really all about service...no matter what! Isn't it?

It's really all about service...no matter what! Isn't it?

Service

Capture this moment. Then think about this for a minute.

Service at a restaurant is not much different than if you don't get back to your new customers or new leads in a timely fashion. After all, there are many hungry agents out there, so if you get a lead through your website or through Active Rain, you need to get back to them ASAP.

Think about the correlation to waiting in a restaurant. You are hungry...you are waiting for someone to serve you breakfast, lunch, or dinner...how long are you going to wait for a waitress to appear and take your order.

It's just an analogy. If you get a lead via email or phone, you need to make a quick connection with your new customer.

I just made a sale because the customer that I recently sold to, used me over all the other agents he contacted - CALLED HIM to make the CONNECTION. Everyone else that he emailed said, yea, whatever, if you ever get down here (Florida) to look at some properties, send me an email and let me know.

No, I don't do that. As soon as I get a hit from AR, my website, Coldwell Bankers lead router, I call the customer immediately and make the connection.

Being lax in the way you handle customers is not good.

Being on top of those looking for a great agent requires responsiveness, requires attention, and most important requires the respect of the customer who has looked to you for your expertise.

Think about this as above, if you went to a restaurant and no one took your order, would you go back to that same restaurant? How long will you sit there if you are hungry if no one attends to you? Would you recommend this restaurant to your friends if they didn't provide service?

NO, absolutely, you wouldn't. This analogy is the same with Real Estate. You have to be "on your game" you have to provide exceptional service...Those are qualities that enable you to prove to your peers that you are an exceptional agent, who goes above and beyond the call of duty...that is why the cream rises to the top. My glass is always half full, is yours?

Let me know!

http://www.KarenMonsour.com, 954-464-4194 cell

Posted by Karen Monsour,REALTOR® Broward,Palm Beach,Miami/Dade! 954-464-4194 anytime! on 09/14/2009 11:50 PM

Comments (10)

Real Estate, Service and Customer Care in the ActiveRain Channel

karen monsour, real estate, customer care, customer service, responsiveness, attention, respect, great agents

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10 Comments on It's really all about service...no matter what! Isn't it?

SEP

Loved the message on the table. Reminds me of leaving a penny and a Midol for a tip. "I didn't forget to tip and here is why".

SEP

Jim,

Yes, that is why service to our customers in a timely manner is so important!

No tip, why? No service.

Thanks for posting.

we work so hard to get new customers/clients, makes no sense to not contact them when we know someone else will if we don't

Michelangelo,

You are so right. We work hard in our business. Those that don't...well. the story and picture above is why.

There is always someone lurking in the back door.

Thank you for posting on my blog.

Karen,

Constant contact is key; as well as service. I never leave my clients alone with a ketchup bottle.

Karen, your photo is not only amusing, but shouts the truth in its own comical way! Great analogy, comparing service in a restaurant with that of a real estate agent. :)

Leilani (Souza Realty)