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So why is Bank Of America following in Countrywide's Horrible Short Sale Footprints?

By
Real Estate Agent with Coldwell Banker Burnet

So why is Bank Of America following in Countrywide's Horrible Short Sale Footprints?

Agents, we all remember Countrywide's slogan of "Nobody can do what Countrywide can" correct?  To me, that is an interesting slogan considering the fact that they could potentially have had the WORST short sale processes that could have been dreamt up (Examples to follow).  I could have organized a small team to assist me in not caring about their profits too.  I can assure you my team would have been smaller and cost much less.

So why is it that after the takeover of Countrywide by Bank Of America, are their processes still just as bad?  I assume that Bank Of America is trying to make their business profitable.  I mean, it only makes sense right?  I've been involved with several transactions in just the past few months that they've elected to give away more than $100,000.  If I were a betting person, I'd bet that I'm not the only one out there that can say that.  Why or how?  It's simple.  Bank Of America, formally Countrywide, has an extensive short sale department that has a sole job of reviewing incoming files for consideration of short sale and decide what is more profitable, take the short sale offer now, or let the home go all the way through the foreclosure process.  After the foreclosure process the home is listed again for sale.  The contacts at Bank of America are very clear over the phone, if they decide that they are not going to accept the short sale, they think they can sell the home for more after the foreclosure process.  What a joke that seems to be with them.

Case in point:  I had a listing in my local area that the owner had a mortgage balance of $216,000.  When I first listed the home, I felt that it was worth about $190,000.  We listed it for that and received an offer for $186,000.  At the time CW stated their due diligence process (BPOs etc) to figure out if the offer that was presented would be an acceptable offer.  Well time has slowly ticked by on this file.  Countrywide decided that the offer of $186,000 was not an acceptable offer (They told me it was about $18,000 too low) and they were going to pass on it and closed the file.  As time has passed on, the home condition has grown worse.  The owner does not live there and is due for 22 payments currently.  Much to anyone's surprise, there has been no sheriff's sale date set.  I am currently working with an offer that is MUCH lower than that and you guessed it, Bank of America is now just sitting on it. 

So that brings up the question, why does the Short Sale Department at Bank Of America not talk to the Asset Management Department (The REO area)?  Good question.  Chime in Bank of America.  I'm sure the thousands of agents that are trying to work with you currently would love to know why you make this process so difficult!

Case Number Two:  I represented a buyer who made an offer on a home for $169,000.  Bank of America decided that $169,000 was not a good offer and let it go the entire way through the short sale process.  According to them, they could make more money by offering it for sale themselves.  (I wish I could make a buzzing sound while writing this because that couldn't be further from the truth).  So, Bank of America decided to pay the attorney's to do all their work to take this home back to the REO status.  Guess what it was listed for?  $135,000 - and yep, my buyer got the house.  I assume that after the attorney's fees they probably elected to lose $40,000 more.  Oh, I almost forgot to mention, Bank Of America is going to 1099-C the owner for the lesser amount this year even though they turned down a much higher offer.  After all the ridiculous decisions that Countrywide and now Bank Of America make, that seems to be the best one.  I'm sure Uncle Sam would love to know that he's kicking this and every other homeowner while they're down through these poor practices.

HEY Bank Of America - IF YOU'RE GOING TO MAKE THOSE REDICULOUSLY POOR DECISIONS TIME AND TIME AGAIN, WHO ARE YOU PLANNING TO BE TAKEN OVER BY?

Joe Baker

http://www.JoeBakerHomes.com

Greg Saffell
Tucson, AZ
Real Estate Professional Tucson, Oro Valley AZ

Joe, I too wish things were different. I've worked with BofA twice myself and both times failed to secure a deal. It's almost as if they want to build their REO inventory instead of selling short. You can waste a lot of time with these people. I will not take a short sale listing if BofA is one of the lenders.

Sep 16, 2009 10:57 AM
Rhonda Burgess
Southern Living Realty Partners - Smyrna, TN
Moving to Nashville TN Real Estate Specialist

I feel nearly the same as Greg.  I had a lady call to me about doing a short sale on her condo.  She has not made a payment in 9 months.  BOA is the only lender.  I just don't have the stomach to deal with them again right now.  I avoid BOA like the plague.

Sep 16, 2009 04:55 PM
Chuck Carstensen
RE/MAX Results - Elk River, MN
Minnesota/Wisconsin Real Estate Expert

I could go on and on about Bank Of  America...but it just gets me mad.

Oct 01, 2009 01:53 PM
Mike Carlier
Lakeville, MN
More opinions than you want to hear about.

Do you think PMI is contributing to their decisions?  If BOA forecloses and sells the property, PMI pays the the difference between 80% of LTV and the amount owed on the note.  That is a big incentive for a bank to turn down many short sale requests.

Oct 08, 2009 02:47 AM
Joe Baker
Coldwell Banker Burnet - Apple Valley, MN
REALTOR

I do believe the the PMI companies are paying the difference.  This works out great for the lenders.  I cannot believe though that the PMI company would be happy to know that they're paying a claim when the lender knowingly is not trying to get the highest and best offer.

Oct 08, 2009 04:40 AM
Bill Gassett
RE/MAX Executive Realty - Hopkinton, MA
Metrowest Massachusetts Real Estate

Joe I have a lot of experience with short sales myself and can tell you from experience that BOA is the very worst! I have one short sale with them that has been going for over a year!!!

Nov 20, 2009 10:38 PM