Even If They Don't Complain... Sellers Notice

"Just because a seller doesn't complain doesn't mean he's happy."

Absolutely.  Communication heads off complaints.  And I still struggle with recognizing that sellers would just as soon get bad news as no news.

Very true.  I've been fortunate this year that none of my listings have stayed on the market very long.  However it still means I have to communicate as the process doesn't end when the house goes under contract.

SWelling is such a big and personal thing we as agents who do this a lot often forget that fact. Good post and something we all should remember

It's really no different than customers at a store.  Poor service will cause them to leave (or not renew in the case of real estate agents) and most won't tell the store or you the reasons why they don't come back.

Yes they notice. I ask my sellers to please call when we get low on the drop box. I will bring them new ones. I tell them we are a team in selling their home, so we must communicate. Giving weekly updates and calling to just say hello is important.

Excellent Jen! You are so right, yes they do notice.

I love this post!

Another superb post, Jennifer! I agree wholeheartedly but I always wonder why sellers re-list with agents whose signs are always falling over, whose info boxes are always empty and whose ads are always full of typos, misspellings and punctuation problems.

Even of there's nothing positive to report, an update on the market is important. Seller's want to believe that they gave the listing to the best choice, they don't want to be counting the days until it expires.

Hi Jennifer.  You are correct.

I think I need to refresh a couple listings today on Craigslist!!!!

Thanks for the reminder,

Ken

Hi Jennifer,

You are right the facts are the facts. Communication is the key and they do notice when they are not getting any!!

Great post Jennifer. We tell them on our initial Listing Appointment what to expect and how often they'll hear from us. Communication from the start.

Nothing says lazy more than snow on a roof in July! But worse ---- NO PICTURE, I hate that.. Just saw a few today when fishing around realtor.com

Jennifer, and they notice when you put up a new sign rider that they don't understand.  My seller called today to ask about the Home Warranty rider that I put up on the weekend.

Jennifer - so true!  It's so important to set expectations with the sellers in the beginning and to FOLLOW THROUGH!  It also helps to anticipate a sellers' reaction to take care of the situation before it becomes an issue (however small).

I have a seller that noticies everything, from the good to the bad, but will only mention the bad.  Sometimes I hear the good by mistake...

Communication is always the key, you are never bothering the client, they feel lost without interaction from the agent.

Jennifer,  these are great reminders on how important communication is for our clients.

Excellent post. I am going to print this out and make sure to keep it handy, Just as a reminder :)