I was kinda sad to hear this...my office just recently did a test to see how many agents followed up on phone call customers within 10 hours or less. Most of the agents did not!...Now each day we should be reserving a time slot to call back customers...obviously we are much like an attorney and we cannot be reached 24/7 like our clients want but on the same hand we cannot afford to abandon calls either...if the consumer doesnt hear from you soon then you know what he/she will do...they call the next agent in line that will talk to them...THE CUSTOMER ALWAYS GETS WHAT THEY WANT...are you doing 100% Customer Service in your business...recently i read about a realtor that was very rude and used negative language on the phone...it is not good business folks...if you have to use the mute button...sometimes we get aggrivating calls that we wish we never took but think of yourself as a customer...use good voice inflections and sound like you enjoy your job instead of hate it...i have called so many realtors that are not "upbeat" about their job...I am not here to bash those realtors but instead instill a little more energy on the phone...I don't know about you but I get excited when the phone rings! We pay lots of money to get that phone to ring so keep in mind your in the marketing business but also we all need to be professional at all times. Thanks Guys.
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