The devil's in the details?  I don't know, the devil might be better at keeping track of his assets.

An article was in the news today about TARP's efforts at helping homeowners stay in a home and avoid foreclosure but getting derailed by inefficiencies.

Not that we are all that shocked. We know long waits over the phone abound for homeowners trying to tackle TARP. And processing times are delayed as we expect.

But my all-time favorite remains faxing the same document 7 times because the first 6 went where

Oh well, it just had the homeowner's social security number and birth date on it.

When the B-I-G banks were asked to rate their performance which they claim is improving, one biggie rated itself with a B. However community groups also asked to grade the same bank plunked down a D.

Too bad they are not held to the same standard as the consumer because I'm guessing there are quite a few homeowners right now wanting to say, "If you can't find my mortgage, well then, maybe I can't find my payment."

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7 Comments on You Can't Find My Mortgage? Well Then, Maybe I Can't Find My Payment!

SEP
24
204,163 Points 5 Featured Posts

If the lenders could actually speed up the process they wouldn't have to discount them so heavily to get them moved.  It's all such a mess right now.

5:00pm • #1
112,910 Points 2 Featured Posts

Brian, besides salaries, the number 1 cost for big banks is brick and mortar and the number 2 expense is training employees. So I would expect that they have some very nice buildings. Eh?

5:07pm • #2
3 Featured Posts Outside Blog

Kate:  You have hit a real problem on the proverbial head!  Trained and knowledgeable employees are at a premium it seems ...

Add caring into the mix and you have something almost extinct ...

Good article ...

Gene

5:48pm • #3
112,910 Points 2 Featured Posts

Gene, [Trained + Knowledgeable] + Caring = Those of us on the forefront

We will make a difference. Joe the homeowner depends on us. Thanks for your comment, my friend. Kate

6:11pm • #4
SEP
25
218,100 Points 5 Featured Posts

Kate,

I've read hundreds of posts about the ridiculous performance of the banks in the States. What gives?

12:07am • #6
112,910 Points 2 Featured Posts

Quackers, You've heard the squeaky wheel gets the grease? The noisy duck also gets the quackers.

Terry, I wish I had an answer. They are so inefficient with the TARP money, OUR money.

9:53am • #7

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Kate Ford Mortgage Translator

Las Vegas, NV

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