Toronto's new "311" service was launched today. The new service, available by telephone by dialing direct to 311 or on line at Toronto.ca/311 will provide a "one stop" phone number for residents to access City services and report problems. 311 operators are trained to answer thousands of questions and can request service for potholes, broken watermains, and solid waste issues, among others. Residents will be given a service request tracking number and can easily follow-up on the progress of an issue. The service is available in 170 languages and through TTY for the hearing impaired. The 311 call centre is open 24 hours per day, 365 days per year.
311 is the largest, most exciting customer service improvement undertaken by the City of Toronto since amalgamation. 311 improves accessibility to non-emergency City services and information, and will increase the City's effectiveness in responding to public inquiries.
Not sure how to report a pothole? Need to request pick-up of an old appliance? Looking for a program at your local community centre? Simply call 311. Our customer service representatives are available to assist you 24 hours a day, seven days a week.
More than just a phone number, 311 Toronto provides access to a wide range of online services, and in the coming months will expand with online service requests and online tracking. Information counters are also available at City Hall and most Civic Centres during regular business hours, offering in-person assistance and free telephone access to 311. You can also contact 311 by e-mail or fax.
Toronto's 311 system is the largest in North America to launch with end-to-end service integration. What this means is that many of the City's different work order systems will effectively work together to bring improved service delivery to the residents and businesses in Toronto. Another key component of the 311 system is the City's knowledge base. As of launch day, the knowledge base contains more than 15,000 answers to 13,800 questions.
311 is for non-emergency City services, programs and information.
**********************************************************************************
I proudly server buyers and sellers in the Toronto Neighbourhoods of: Forest Hill, Cedarvale, North York, North Toronto, Summit Heights, Wilson Height, Bathurst Manor, Leaside, Bayview, Thornhill, Richmond Hill and all surrounding areas.
Whether you're buying or selling and looking for a Toronto Realtor or feel free to e-mail or phone us and we will be happy to guide you through your real estate experience.
I am never too busy for any of your referrals
Diane Plant, Broker
Re/Max Realtron Realty Inc, Brokerage
(416) 782-8882
I proudly server buyers and sellers in the Greater Toronto neighbourhoods of: Forest Hill, Cedarvale, North York, North Toronto, Summit Heights, Wilson Height, Bathurst Manor, Leaside, Bayview, Thornhill, Richmond Hill and all surrounding areas.
Comments(2)