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Short Sale packages may be different from bank to bank, negotiator to negotiator. Having completed short sale seminars, listed and sold short sales, worked with two separate short sale negotiation companies, it appeared evident that

HARDSHIP conditions include, but are not limited to:

  • Unemployment
  • Reduced income
  • Divorce
  • Separation
  • Medical bills
  • Too much debt
  • Death of spouse
  • Mortgage payment increases
  • Business failure
  • Job relocation
  • Illness
  • Damage to property
  • Military service
  • Incarceration

BANK OF AMERICA --- difficult if not impossible

Bank of America is getting, or probably already has the reputation of being one of the slowest and most difficult banks to deal with when it comes to short sales. On Active Rain alone, there have been enough angst and anguish documented about this challenge. Realty Times says:

Bank of America had been among the least cooperative of all banks in agreeing to short sale payoff terms, according to industry critics....

Now the bank has adopted what spokesman Terry Francisco told Realty Times is "a less arbitrary, more rational" policy. "What we're saying (to short sale proposals) is -- give us an opportunity to participate and gain at least some of the savings" that will go to the first lien holder -- the primary lender on the property -- by avoiding the high expenses and losses of a foreclosure, according to Francisco...

But not all short sale market experts are convinced that's the case. Raffi Tal, CEO of Los Angeles-based I-Short Sale, Inc., one of the largest players in the field, says Bank of America's new policy "will still jeopardize" many short sales that involve its second liens.

 

In spite of constant follow ups that included an email to the CEO, we didn't get a response for two months.  But they can't wait a few days for us gather the new information they requested without threatening that they will close the file?

It is incredulous that after having submitted a package in June, they didn't open the file until September, and then they requeted new documentation since the seller's financials (bank statements, pay stubs) are now outdated information. Then the negotiator gives unreasonable deadlines. Two or three times, the negotiator writes or calls Friday morning, and then expects a response by 3 pm that same day or they will close the file.

My seller is in severe financial straits. She bought a condo for members of her family, who, by a series of extremely bad luck, died one after the other within the two years immediately after she bought it.

 

DEATH AND FUNERALS  --- not a hardship

We explained in a hardship letter that not only can't the seller rent out the condo (HOA rules), but she also had to pay for four funerals in a row.

To which the BOA negotiator named Delaney said "the funeral expense isn't a long term hardship and shouldn't be the reason why the customer can no longer afford to pay the mortgage." Geez! The funeral expenses which average to $6,000 each, or $24,000 total, were charged on a credit card that the seller  is still paying for.

 

Too stunned to think. Looking for compassion and understanding from this loan negotiator. No wonder the sculpture in front of the former Bank of America headquarters in San Francisco is known as the banker's heart --- it's black, cold and hard as stone!

 

 
This post has been included in California Real Estate News Alameda County, CA Real Estate News Alameda, CA Real Estate News
Post is included in group: California Short Sales, REO's, and Foreclosures
Post is included in group: Diary of a Realtor
Post is included in group: Short Sale REALTORS®
Post is included in group: Short Sale Support Group
Post is included in group: The Vent

59 Comments on What qualifies as a hardship when applying for a short sale? Bank of America needs to know

SEP
25
2009
Outside Blog

Wow, it is incredible how slowly loan negotiators are moving.  And to be so dense as to consider funeral expenses of that caliber unworthy of the hardship title!  

They certainly are shooting themselves in the foot.  I imagine if they don't approve it the property will just go into foreclosure and they will lose even more money down the line.

3:15pm • #1
238,317 Points 2 Featured Posts Outside Blog

Every bank and every sale is different. We work so hard on these for a reduced commission. Thanks for the hardship list.

3:27pm • #2
163,178 Points 5 Featured Posts Outside Blog Attended Rain Camp

Wow Pacita, that is cold, hard and difficult to understand, but it is so unfortunate that what you just described is the truth! BofA is the worst offender when it comes to dealing with short sales, no wonder most Realtors run away from the listing when they know who the lender is. Hey I like the "Banker's Heart" honestly I did not know they had one! Now that I see it, I realize how ugly it is! Thanks for the post.

Antonio

4:23pm • #3
115,619 Points Outside Blog

The hardship list is great, thanks for adding it and putting it out there for the community.  It really is aggravating when you have everything ready to go for a sale and you have to wait for a slow bank.

5:04pm • #4
SEP
26
2009
502,137 Points 1 Featured Post Outside Blog Attended Rain Camp Called Shot Master

Pacita - Great basics. Some detailed insight. In short:  A short sale primer.  Thanks.

3:48am • #5
992,037 Points 8 Featured Posts Outside Blog Called Shot Master

Thanks for sharing this information. More good reasons for buyer agents to avoid short sales. Best wishes for continued success.

8:09am • #6
168,863 Points 2 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp

I didn't know all those things qualified as hardships! thanks for the information!

8:11am • #7
293,614 Points 19 Featured Posts Outside Blog

Bank of America IS the worst.  I have experienced 1st hand - horrible customer service on so many levels - both personally and professionally.  I refuse to do business with them.

So here is MY question on this post:   Do you mean to tell me that if BREAK the Law and become Incarcerated - THAT is a hardship - but not having 4 family members die?  What is wrong with these people?!

8:17am • #8
105,233 Points 12 Featured Posts

Bank of Opportunity is the Absolute worst to work with on Short Sales... I have no idea why anybody would want to get a home loan through them with the way they treat homeowners in distress.

By the way... just dropped the price on one of my short sales with them $30,000 less then what they could have taken if they would have approved a short sale offer back in April!

If only Investors getting their loans serviced by B of A knew how they were getting handled...

8:27am • #9
144,353 Points Outside Blog Attended Rain Camp

Yep, I agree Countrywide/B of A is terrible.  Listed a property Mar 13, 08.  1 mortgage @ $149,000. In 6 weeks I get a cash offer of $125,000.  4 months later, no negotiator, no BPO, no nothing, nada.  Buyer walks.  6 more buyers and contracts later we are at $95,000 with 3% seller concessions to the buyer, and an additional tax bill lien of $2600 and HOA of $600. But with the market as it is, it may not appraise at the offer price so we'll probably be back to square 1 in a few weeks.  Just another day in Realtor land!

9:00am • #10
1 Featured Post

Pacita,

Sad story but not unheard of...I am a full time negotiator and Ive been dealing with BOA ( Countrywide) since before this whole mess began.  Them and National City Bank are on my DO NOT TOUCH list as far as doing Shorts.

Ive just had 2 deal going on for 19 months FINALLY close last week. They are unbelievable and worst yet they know it and dont care.

 

As for your situation, my first step would be to :

A) Send a letter to the CEO, VP and Director of Operations for your state telling them exactly how you were treated and this bastards name. Send them Certified, make them Sign for it! This gets attention.

B) Call BOA Hope Dept and tell them you want to speak to the LOSS Super AND get this file reassigned.

I belieive in making Waves and had done this with another large well known letter and actually had a conversation with the VP of the whole company.  Didnt really solve my problem but it sures makes some people sit up and take notice....

good Luck

 

9:03am • #11
Attended Rain Camp

Bank of America has been one of the toughest and slowest banks that I had to deal with.  However, I just had one short sale approved in less than a month that gave me hope!  Contract was ratified on 8/13 and approved on 9/10. I was in disbelief when the demand letter came. Here's my blog post about this matter. 

Here's the demand letter.  It was a clean demand letter and it's the first time I've seen this kind of language.  I should also add that Fannie was the underwriter so I'm not sure how much that plays into this.

Our team didn't do anything special.  We just prepared our package like any other package.  I do hope that this becomes a pattern.  

9:17am • #12
175,177 Points 8 Featured Posts Attended Rain Camp

BoA sent my client a nice little letter following her failed attempt to do a loan mod. The letter INVITED her to submit a short sale package, and conveniently listed all the documentation needed. So we listed it, marketed it, procured a ready-willing-able buyer,  and submitted everything just as they asked in one neat package. Should have been easy, right?

For the last 55 days it has been sitting in an analyst named Brandy's queue waiting review. Whenever I call, whoever I talk to -- front line customer service or senior representative or escalation team member -- whatever title they give me, it's always the same line ...."It is taking 60-days to get a file reviewed." My 60 days aren't quite up yet, but I keep calling anyway. In this case, being a squeaky wheel only gets you additional frustration. They seem deliberately inflexible.

9:20am • #13

Bank of America is the same company exposed in a court case that took out life insurance on their employees payable to Bank of America upon the employee's death and then paid the money out as executive bonuses.  The day they are out of business is a day all Americans can celebrate.  They are heartless.  It's no surprise that they don't want to negotiate short sales.

9:33am • #14
457,017 Points 22 Featured Posts Localism Sponsor Attended Rain Camp Called Shot Master

HI Pacita -

I have always found B of A to be a great lender to deal with onthe front end, but once a short sale is necessary, it can be an endless process.  I have one in to them now, and although we submitted our package in July and the BPO was done a few weeks later, they kept insisting that they hadn't gotten a BPO yet.  Meanwhile my client was being threatened with foreclosure, had been previously turned down for a loan mod, then offered one and refused that one too, and the collection calls wouldn't stop, even though both she and I kept telling the collector that the property was in short sale negotiation (their short sale computers can't talk to their collector computers).  A couple of days ago, they requested updated income info, so we are finally having some hope.

9:45am • #15
306,519 Points 17 Featured Posts Localism Sponsor Outside Blog Hit Router Called Shot Master

Very chilly.  I am in the process of doing a short sale with countrywide/ba - it is like being sucked into a dark hole.

9:55am • #16

Pacita, I understand your frustration with B of A.  I processed a short sale for my sister n law who lost her husband to a fatal car accident(my brother) and it took almost 9 months for them to process the short sale and understand the hardship.  Once I got through though to the right negotiator and let them know verbally of the hardship, it seemed to open the flood gates and the process went through very quickly after that.

It seems they do not really read the hardship letters at times and it is missed.  Persistence will win for you. 

10:19am • #17
1 Featured Post

It is very sad and the cold black heart was an appropriate representation of them. I do not see how they are going to stay in business, even the super powers fall and their reputation is wickedly horrible. No one I meet likes them. I also had a nightmare getting a loan, it went to 60 days and was like pulling teeth and having to contact them several times a week. Finally after me loosing it and my client loosing it they finally wrapped it up. They were going to to drag it out another 20 days.

They should pay attention because this bad reputation no matter how financially strong they are right now, will break them in time! Will you use bofa? They are not just pushing away the person who needed the short sale, they are pushing all involved and their relationships as well with others as well. The trickle down effect could sink them.

10:22am • #18
Outside Blog

VERY frustating because this is EXACTLY the kind of bank that Washington SHOULD have let fail..instead giving them our tax money for which they do NOTHING to help those of us who kept them in business. I love love nothing more than to see this bank (and a couple others) go out of business. I have worked with B of A on several short sales and now tell everyone I know to never do business with them.

10:28am • #19
814,742 Points 7 Featured Posts Localism Sponsor Outside Blog Called Shot Master

When this entire mess is resolved I hope the big banks are broken up.  I do not think this will happen I honestly believe the government is just going to use big banks to control the economy and the housing market.  I hate big banks and B of A is now the worst.

10:30am • #20

I believe that BOA is being pressured to be more responsive. They understand that the short sale option is better for them than a foreclosure. The acquisition of Countrywide has caused a litany of problems for them but it appears they are working their way thru them. The real problem as I see it is the people who are simply trying to "beat the system" and take advantage of these programs. This hurts everyone and results is a slower process for those that truly deserve what these programs offer. Patience is the byword.

10:43am • #21

C'wide/BofA are the worst. Wells seconds are right up there too. C'wide has put me through 6 different "negotiators" on the same file, each one with thier new list of requirements.

I have one going that the seller hasn't made a payment in 26 mos. Go figure. When we started with it the home was worth about 20% more than it is today. C'wide is obviously in no hurry to get these off the books!

11:34am • #22
232,827 Points 1 Featured Post Attended Rain Camp

I had two dealings with CW before it became BoA and both couldn't be saved.  From that point on, I don't touch short sales.

Each of the listings had a buyer that was offering more than what it foreclosed for.  Doesn't make sense to me.

11:44am • #23
Outside Blog

It's not just on Short Sales with BoFA.  I had clients earlier this year that wanted to purchase some land, and most lenders were not lending on raw land as they considered it too risky and their portfolios were already swollen with too much risk.  My clients had purchased 2 homes from BoFA over the years and paid them off. 

They were going to tap their equity line when a BofA representative told them that a credit line would be easier and less expensive.  So we put in the offer and waited...and waited.  We had given the bank 7 weeks to respond and on the last day to cancel for any reason, we did since they had not responded about whether or not they were going to make the loan.  The next week they called with CONGRATULATIONS!  YOU HAVE BEEN APPROVED!!!!  My clients told them they were too late and to stick that approval where the sun doesn't shine.  They had been customers for over 30 years and weren't treated any better than that.

11:55am • #24
Outside Blog

Time for Realtors to contact their representatives and let their feelings be known. Time for NAR to contact representatives through their PAC and let the Realtors feelilngs be known. Time for the government to regulate lenders who sell real estate.

12:13pm • #25
115,157 Points

Excellent post...Sad...Funny...and True! What a crazy way to make a living.

12:14pm • #26
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Katie --- Not all lenders are this slow. I have another short sale listing with two different lenders, and I managd to get a response in less than two weeks after submitting my package.

Tracy - you're welcome. And yes, we work hard for our money!

Antonio - I have a BOA lender, and even she tried to get involved to expedite this.

Carissa - you're welcome. Waiting patiently is not my virtue. But I also find that loan negotiators don't like to be followed up on too often. I had a loan negotiator whose voice mail greeting said "Constant follow ups will only serve to delay the process". He later told me that instead of working on the file, he was fielding unending phone calls, which is why he recorded that greeting.

Jim - thanks. Glad to be of help.

Roy - I know short sales are a pain. But so many clients need help, and it breaks my heart if I don't even try.

12:54pm • #27
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Sandy --- there are more reasons that can qualify for hardship. But this list is a good start.

James --- I've had very good luck with my BOA lender. She's helped me on the lending side. She even tried to find a way to expedite this short sale. So my complaint is on the short sale side.

Paul --- That's one of the saddest part of short sales. Had the negotiators responded sooner, the property may have sold at a higher price. We see this so frequently.

Steven --- your story sounds like a typical story. And as you said, it's another day in Realtorland. If only more people can see how hard we work FOR them!

Sergio --- I amended my post to include info that I emailed the CEO of BOA. I received a call back right around the time that a loan negotiator picked up the file --- coincidence? 

 

 

1:02pm • #28
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Simon --- thanks for sharing.

Elva --- I was told that a loan negotiator typically has 300 files to work on. Since there are so many unemployed people, couldn't BOA hire and train more folks to handle the overload? And while they're there, they should also have sensitivity training.

Susan --- my client was working on the other end, too, talking with someone who was calling to collect. They didn't know or even check to see that we have already turned in the short sale package. These people and their respective departments don't talk to each other. Seems they should institute a more effective cross-reference sytem.

Virginia --- a dark hole. What an appropriate description.

Allen --- in our case, they did read the hardship, but the negotiator said the funeral expenses (for FOUR members of the family!) is not a long-term financial hardship!

 

1:09pm • #29

Wow, thanks for the information on this subject....what is the solution?

1:12pm • #30
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Dianne --- in my email to the CEO, I asked if this kind of unresponsiveness is hurting their brand image. And that they are perceived as a lumbering giant who is inefficient and heartless.

Laura --- Some banks (or their negotiators) only see the file as a bunch of numbers. When they stop caring about the people, that's when it gets really bad.

Gene --- I've heard similar bad stories about other big banks. Guess BOA is not the only one.

Jim --- it's those people who are trying to beat the system who are making it extremely difficult for folks in legitimate distress.

Pete--- you're right. BOA is not alone in their ineffectiveness and inefficiency.

 

1:16pm • #31
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Angelia --- I've had two short sale listings that couldn't be saved because 1) the second lender wouldn't give in and 2) the first llender, Downey Savings, sold the note to Deutsche Bank and won't do short sales.  But I've also had success with other short sales with only one lender.

Jayne --- ouch! All those years cultivating this customer, and they kill the relationship on one deal!

Steve --- there are some sites to post complaints. Besides contacting our legislators, maybe we should harness the power of Facebook and Twitter and spread the word!

Hank --- in every profession, we have our highs and lows....this is one of the lows. I certainly hope the high comes when the short sale is approved!

Roxy --- the solution is for BOA to approve the short sale. We've done EVERYTHING they've asked for, and more. The negotiator needs a brain and a heart. Time for the Wizard of Oz?

 

1:22pm • #32

Thanks for the list!

My recent experience with BOA has been good. They are attempting to streamline their processes. If your going to be a Realtor, in these challenging times, you need to contact your NAR, State representatives, the media and make your comments, Rants, suggestions etc... Most of the comments are: I am not going to do Shortsales or deal with BOA etc....!!!

Our clients, communities need us more than ever! To make such negative comments...  all deals are more challenging.  Stop complaining and start doing something about it!!!

That's my opinion and I'm sticking to it!!!

Sincerely,

Cindy Keil, Realtor, CDPE

3:00pm • #33
202,016 Points 14 Featured Posts Attended Rain Camp Called Shot Master

Evidently, we are going from one extreme to the other.  At first the negotiators and foreclosure departments were accused of trying to "check the box" and fit square pegs into round holes.  With all of the uproar and negative publicity the banks were getting, they switched to a more "human" more "compassionate" way of looking at short sale hardship applications.  While not perfect, it now seems that the banks are so overwhelmed that the junior negotiators are being left to run the circus and their discretion is only limited by their lack of experience and being able to see the "whole picture". 

Realtors are working harder than ever to be the go-between for their clients and the bank.  Skilled short sale specialists know how to talk with the negotiators and know how to escalate issues by building relationships.  More now than ever, sellers facing a hardship need the experience of loss mitigation certified realtors, which is the gold seal of approval in the industry. 

3:24pm • #34
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Cindy -- As mentioned in some of my responses, I have a good BOA lender on the lending side. But this experience with BOA on the short sale leaves much to be desired.

A lot of folks, including me, are doing something about it. But unless we provide feedback, how will they know there's a problem, and how will they improve. The notion of "if it ain't broke, don't fix it" sticks.  My position is: if there's something wrong, tell them! So I wrote the email to the CEO to tell him. Posting is another way to get the message across.

That's my opinion, and I'm sticking with it :)

Martin -- this is a probably a test of wihich realtors are persistent enough to survive this maelstrom of short sales and foreclosures. God, give us strength!

3:57pm • #35
781,702 Points 71 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Nothing is surprising anymore surrounding the whole Countrywide/Bank Of America Short Sale department. It is obviously run as poorly as any organization in America. I recently listened to a seminar on short sales and the head of Bank of America was one of the speakers. They have their heads in the sand on what goes on on a daily basis around the country with the loans that they hold and how their negotiators process short sales. I am involved with one that will be ONE YEAR as of next month!

4:02pm • #36
372,622 Points 43 Featured Posts Called Shot Master

I didn't know about the "banker's heart" but it is certainly apt.

I know many say had our all-wise government just let the banks go ahead and fail it would have caused world-wide disaster. Well, I wish they had stayed out of it and let the chips fall where they may. No one comes to my aid or yours if we make bad decisions. As for the world-wide disaster, I think the banks are causing it themselves right now.

They do not care. That's all. The top brass got their bonuses and that's all that really mattered.

In addition, they fired a lot of people who were due for retirement soon and who probably would have been able to handle these short sale negotiations with some common sense. They replaced them with people who I am sure cost them a lot less per hour and who don't know straight up about anything. But that's OK, because they got bonuses and trips and ... you name it.

There's an old saying that "What goes around comes around." I have a feeling that the banks you mention here will find themselves in a bad position someday when this mess is straightened out and consumers can choose NOT to deal with them at all.

 

 

4:18pm • #37

I have a great idea!  Stop taking listings from sellers with BofA/Countrywide-Wells Fargo mortgages.  Stop showing Buyers homes like kind!!!  See what happens?????  Short Sales & REO's are rip-offs.  Whatever happened to It's a Buyer's market and negotiating win-win deals.  I don't want to buy a home for less than what it used to be worth-I want to buy a home for less than what it's worth in today's market. As a exclusive buyer agent, I refuse to negotiate with incompetent robots!!!  Lets all take an oath not to do business with BofA or Wells Fargo or for that matter any lender who gives us and Our Buyers and sellers a hard time.  I bet we'd get prime time on CNN for sure.  I'm mad as hell and I'm not going to take it anymore!  Want to join me?????????????????  Anybody got the NAR, complaint,  hotline number???  JOKE! JOKE! JOKE!  NOT!

4:42pm • #38
116,626 Points

Sorry to hear about your clients, Pacita.  Hopefully, people have a long memory about whom really helped during this time.  They want your business, but don't want to help out their customers.  Their business model is a One-way street (what's best for them).

6:35pm • #39
158,641 Points 2 Featured Posts Outside Blog Attended Rain Camp

We all need to get better at short sales because the lenders have not figured it out. Bank of America is being singled out, rightfully so, but there does not seem to be any lender that deal with short sales with an even a small slice of intelligence and reason. (Wachovia may be the best but it all depends on your individual experience with them.)

We need to get better. They need to get better. Short sales are not going away. They will be with us for a few more years.

John Juarez, REALTOR

Windermere Properties of the East Bay

John@CarlMedford.com

510-673-0686

10:39pm • #40
149,483 Points

Thanks for sharing the hardship examples. It is hard to know what would qualify...

10:49pm • #41
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Bill -- one year? WOW!

Marte -- I wonder what kind of training the loan negotiators go through in order to to be qualified how to handle short sales. And I wonder if there is a formula that they follow before approving a short sale. If we knew, we could all save ourselves the time, the effort and the anguish.

Matt -- if I can help, and there's hope I will help. Unless I am told it won't work.

I submitted my short sale package to the lenders as soon as I got the listing. But neither of the lenders would speak to me until I received an offer. So I aggressively marketed the property, held broker's tour, ope houses, got a nice offer. THen the first lender tells me the bank, Downey Savings, sold the note to Deutsche Bank, and they won't do short sales or deed in lieu of foreclosure. They couldn't tell me that up front?

Mike --- that's how I feel....these people are already in distress. We can try to help. And this is how.

Juan --- short sales and foreclosures are going to be a big part of our market for a while. The more we know and the better we do our jobs, the better.

Kathy -- there are surely more reasons for hardship, but this list is a very good start.

 

11:08pm • #42
133,639 Points 2 Featured Posts Outside Blog Attended Rain Camp

Absolutely right in everything you say.  B of A has around 700k short sale packages right now to my understanding and the average  negotiator has 400 on their desk and they get paid minimum wage.  But, get a couple of months late on a payment, and they are calling you 4 times a day, 7 days a week.  They have money for that!  Need I say more where their priorities are?

11:11pm • #43
SEP
27
2009
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Jirus,

Elizabeth Weintraub posted in her own blog (Some Sacramento Short Sale Agents Note in the Listing: Bank of America ) that if one puts in the MLS info that the short sale lender is Bank of America, that the listing agent should just go ahead and hang garlic around her neck and wave a wooden cross at the buyer's agent. I didn't know it was that bad!

12:54am • #44
550,743 Points 22 Featured Posts Outside Blog Called Shot Master

I'm glad that you brought this to all of our attention.  This stuff is so rampant and needs to be documented.

12:53pm • #45
180,636 Points 6 Featured Posts Localism Sponsor Outside Blog Hit Router Called Shot Master

How sad!  If banks would ever get around to streamlining their short sale process things would certainly be alot better for everyone involved, INCLUDING the banks!

8:49pm • #46
SEP
28
2009
1 Featured Post

It is sad.  BoA is just the tip of the ice berg.  I have a deal with First Horizon and they have been a nighmre as well.  I have a negotiator, but I only ever get his voice mail.  I even tried offering his pizza or brownies....his choice.....to answer the phone!  This past weekend, my client called and said she has begun to receive harrassing phone calls from the bank threatening her that if she better pay her mortgage.  When she told them she was short saling the house, they indicated they had no record of that!  OMG!! 

 

9:55am • #47
2 Featured Posts

Horrible.  I had BofA kill a deal for me last year where the buyer walked away after waiting 4 1/2 months for them to even open the file.  They are part of the problem, too big to fail?  They will, given their current business practices

11:39am • #48
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Lyn ---- I posted my experience with BOA out of sheer desperation.Then I googled BOA short sale, and it's like a hurricane of complaints about BOA's ineffectiveness and lack of caring. I have yet to find ONE post or article about how responsive and effective they are.

Jenny --- Other lenders have been better at tackling this situation, such as Wells Fargo and Wachovia. See: BEST AND WORST SHORT SALE LENDERS - a Short Sale Report from ForeclosureRadar.com

Susan - the same thing is happening to my client. She gets calls from one department who call themselves the home retention and loss mitigation department. Yet, this file has been with their loss mitigation department since June. But no one knows about the other!

Jason --- if BOA's public relations department is paying attention to all the negative press, maybe they'll do something about it. But it doesn't appear like there's any improvement inspite of their press announcements about how BOA is streamlining the process. HA!

12:22pm • #49

Pacita - There should be a word worse than "heartless" to describe this negogiator. BofA was given bailout money (funded by US taxpayers - HOMEOWNERS) and this is how they treat people! What happened to compassion? This is truly an example of biting the hand that feeds you. Before the bailout, BofA was deemed too big to fail - now they are more than twice the size they were before and control even more of the housing market. Amazing!!

1:44pm • #50
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Kathie --- you're absolutely right. It's the people who propped them back up. But they're crushing the people's spirits!

2:04pm • #51
193,448 Points 1 Featured Post Localism Sponsor Outside Blog

Wow Pacita. Some Banks are to greedy to care. It is starting to affect their reputation.

8:37pm • #52
SEP
29
2009

All I can say is anyone who thinks Bof A is the worst there is has never dealt with CHASE/WAMU!

Jeff Burnham, Rosen & CO, Las Vegas, NV

2:16am • #53
SEP
30
2009
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Mark --- go through this exercise. Google "Name of bank and short sale". I googled Bank of America Short Sales, and was floored by so many negatives!

Jeff --- oh geez....something else to cry about? Yes, I agree with WAMU. It's actually worse than BOA. You're right.

2:18am • #54

I have been working on a countrywide aka B of A short sale for a year and a half now. I have a very patient buyer since apr 1st now. The problem is that they take so long that after three months they say  'we need a new bpo because the current one is too old'  then after another month it is 'no one has ordered the bpo yet'  then it is you have a new negotiator assigned.    etc, etc, etc.  I am confident that this could go on antoher year.

5:32pm • #55
OCT
04
2009

Pita, thanks for the insight. Me and my wife went through the loan modification with IndyMac now Bank One. And after 6-7 months our mortgage was reduced by $25 and my wife works for BofA...

10:08pm • #56
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Gordon ---- I can't imagine a short sale that will take that long! And yes, that's the kind of problem we run into, too. The package was up to date when we submit it...but by the time they open the file, it's outdated, so we rush to get new financials. The kicker is, someone will call Friday a.m., then say they need it by 3 pm that same day!

Ken --- un-freaking-believable!

 

11:12pm • #57
OCT
15
2009
118,799 Points 2 Featured Posts Attended Rain Camp

Pacita,

I've had the same experience w/ B of A!  The Seller said "forget it" and filed for bankruptcy!!!

Kathy Opatka

 

10:39am • #58
461,907 Points 47 Featured Posts Localism Sponsor Hit Router Attended Rain Camp Called Shot Master

Kathy -- it's too bad the seller couldn't wait a few months. Filing for bankruptcy has the same effect on their credit worthiness as a foreclosure. And that will take YEARS to repair.

Update on my BOA short sale: June 12 package - Oct 12 approval. 4 months!

5:59pm • #59

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