This is the first year we decided to have our lawn treated by a company, rather than by ourselves. We have a hectic life and little time to spend caring for our lawn.
When the company came out the first time, they did a spring 'feed'. This was in May. We were told they would return in a week to aerate and 'weed' the lawn. Well, it is June 18th, and they have not returned. For the past 3 weeks we have called to ask where they were and were told the techs were 'in the area' and would be out within the week. After being told the same thing 3 weeks in a row, we cancelled the service. Our neighbour, btw, uses a competitor and they have been out 4 times since our one application.
We received a call from a sales rep. for the non-showing company...not to see what they could do to make us happy to correct the problems, but to ask us to resign. That's it. Will you resign with us.
LOL. Hello!
In my company, be it a decorating, home staging, or re-design client, if they are not happy, I'm not. At 2 Hounds Design + Home Staging, we are committed to our clients. By hiring us, they are expressing their trust and respect of our services over all others and we intend to keep it that way.
Too bad so many businesses out there only care about the almighty dollar, rather than the people who work so hard to earn it.
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