GMAC, one of the biggest losers in the subprime mortgage game is attempting to scare up business - literally.  Calculated Risk and Matt over at the OC Register point us to an article by Fortune Magazine senior writer Jon Birger who received a very ominous-worded piece of mail from GMAC about his mortgage:

Just consider the direct-mail solicitation I recently received from GMAC Mortgage. The letter was addressed to me as a "Washington Mutual Customer"- I have a 30-year, fixed-rate mortgage with WaMu - and it began ominously: "You've probably read about it in the newspaper or seen it on the nightly television news. Many mortgage lenders all across the country are heading for financial trouble because they have made too many questionable loans. Some lenders may even go out of business. And what will become of the people who trusted those lenders if that happens?"

Then came the kicker: "Allow us to help you refinance your mortgage with the rate and term that best suits your needs."

GMAC's pitch is absurd on so many levels I barely know where to begin. First off, the letter implies if you have a conforming mortgage, as I do, that you could somehow lose your mortgage should your lender go bankrupt. That's simply untrue. Sure, there could be some servicing glitches should your loan be acquired by another bank, but that's more an annoyance than a genuine financial safety issue.

Birger goes on to highlight just how deceptive and misleading this advertisement is on many different levels.  While it is great that this type of practice is highlighted in the press it is nothing earth-shattering.  I received dozens of pieces of mail from lenders and brokers on a weekly basis - and I review each one.  At least 75% of them violate some of the advertising and disclosure laws as required by the state of California.

Scare tactics are not unusual in these mailings with bright red warning labels about adjusting interest rates and untapped home equity.  Misquoted interest rates, non-extistent APR and licensing disclosure are also at the top of the frequent offender list.

Jon is right - lenders are desperate.  Consider the letter I received from IndyMac a while back that came in a UPS Overnight envelope asking for me to "come back" (I'm a former IndyCrack customer).  This has to be a game of continuous diminishing returns.  Spend more and more on more and more desperate advertising to get less and less of a return. 

As the business dries up more businesses will resort to high-pressure and scare tactics.  If GMAC is doing it you can imagine what the "wild west" mortgage brokers are out there doing.  My advice?  If you get an unsolicited letter in the mail with an offer that sounds too good to be true - use it to train your new puppy or save a tree and recycle it. 

With any large financial decision, pick up the phone and contact a professional you trust.

 

6 Comments on Mortgage Marketing Gone Awry

JUN
19
2007
2 Featured Posts
Thank you Morgan, for highlighting this. The scare tactics and high pressure in the mortgage industry have contributed so much to what has happened in the subprime world -- too many great salespeople entered the industry looking for a paycheck -- got it and ran. The true professionals are here to pick up the carnage and help out even though our image is tarnished. Thanks for highlighting this - you are a brave soul!
2:38am • #1
8 Featured Posts Outside Blog
I saw this earlier.  Scare tactics are no way to run a business - be it as a lender or as a Realtor.  I don't approve of such strategies one bit!
3:38am • #2
132,368 Points 2 Featured Posts Outside Blog
It's amazing what some lenders will do to try and get business. There is nothing better than being honest with people.
7:41am • #3
9 Featured Posts
Morgan - Thank you for posting about another of the industries dirty little tactics to drive volume. As I have said numerous times...just because it's legal, doesn't make it right!
10:18am • #4
2 Featured Posts

Mary, Kaushik, Leo, Tony - Thanks for the positive feedback.  These dirty little tricks are exactly why people rightfully look at our industry with scorn.  If GMAC is prone to do it then who is safe?  I refuse to use scare tactics when talking to my borrowers.  I present the facts objectively in a low-pressure, consultative environment and help them make the best choice. 

I truly believe that the mortgage industry is best suited to a model where smaller firms with more client attention provide superior service over the largest of lenders.  Would you rather talk with a skilled professional who is truly vested in your success or a loan officer at a bank who is surfing craigslist.org for the next job offer and watching for 5 PM to roll around on the clock?

12:13pm • #5
JUN
20
2007
9 Featured Posts
Morgan - I purposely work with Craiglist clock working LO's or class acts like LoKal...LOL. Keep fighting the good fight for the many professionals in our indutry!
9:08am • #6

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Morgan Brown

Laguna Beach, CA

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