Support Service Calls, Qualifies and Initiates Lead Management Process for Agents

Virtual Homes Real Estate, a leading Real Estate Web 3.0 company, now provides their agents with lead "scrubbing", qualifying and lead management processes.  Consumers register for services and information in the Virtual Homes portal which includes a network of 800+ virtual community web sites.  The inside sales team provides the first contact for consumers through a series of calls, emails and providing on-line tools to make the home buying and selling process easier.  Once the initial process is in place, the agent is notified of the lead status and the services they need to provide.

Lani Sanethong, Business Development Manager, said, "The inside sales team supports the agents in following up a large volume of leads.  By utilizing the Virtual Homes suite of tools, agents can focus on working with "urgent" leads and rely on the system to "nurture" longer term leads.  The backbone of the system is VH LeadCentre, a web based CRM, which automates the flow of information to the consumer as well as the agent."

Virtual Homes Real Estate generates over 4000 leads per month through the web portal Virtual Homes Real Estate which are managed by the Virtual Homes Internet Marketing System.  Other tools provided to the agent include a mobile lead notification system (VH LeadAlert), MLS Pulse, and a company Intranet.

Fred Doleac, CEO, said "Agents now have a complete support network which includes the tools and training to assist consumers in buying and selling homes.  To be successful in converting Internet leads, a quick and professional response is required and agents are not always available.  The inside sales team ensure that consumers receive a timely and professional customer service response."

About Virtual Homes

Virtual Homes is a full service real estate agency that has integrated technology into the real estate process, providing innovative tools for their customers. Virtual Homes provides the highest levels of customer service, establishing confidence and trust, and ensuring that the clients' best interests are represented. The agency's team members have extensive industry experience, having worked at other leading real estate agencies for many years, and bring extensive depth and breadth of knowledge to their clients. "Experience the Future of Real Estate Today!" and visit the Real Estate Web 3.0 portal at www.virtualhomes.com.