When I get great service, I never hesitate to pay a premium . . . I tip 20% with glee.

and I rave about the experience and refer everyone I know to get the same great experience.

I feel proud to be able to spread the word of a great thing.

When the service is something less than great, I pay what I owe without a fight . . .and tip less.

I don't refer.

When the service is below standard (poor), I let the provider know I am not satisfied and give them the opportunity to make amends. After all, EVERYONE has a bad day once in a while.

I pay the bill . . . and still tip - marginally.

If they make appropriate amends and acknowledge responsibility, I let it go and chalk it up as a fluke.

When the service is poor, and the provider blames others without apology (Refuses responsibility) . . . or ignores my complaint . . . I pay the bill . . . no tip . . . and I tell everyone I know about my bad experience.

Guess what?

I'm your typical client . . . or not!

I think I'm nicer than most because in all cases I pay the bill.

If you're getting pricing (commission) objections, look first at your level of service and how you respond when you're caught delivering less than your best?

Are you skirting the taking of responsibility when things go awry?

How damaging will it be if you don't make satisfactory amends.

How many negative, viral stories running around out there can your business afford?

Is it worth a few bucks today to avoid a few years of negative story-telling about your business?

Will your pride keep you from "buying the peace" by forgiving some commission to make amends?

Just remember . . . If you disserve me, I pay my bill . . . 

and talk about the experience to everyone I know for YEARS.

Be Nice!

I'm just sayin'

Best,

b

-
Barry Owen
Principal Real Estate Broker
Keller Williams Realty
30 Burton Hills Blvd Suite 175
Nashville, TN 37215 - Green Hills

Call me:                615-568-2123        
Text me: http://www.mycricket.com/sendtextmessage/ 6155682123
email me: barryowen@kw.com
Visit The Owen Group http://www.theowengroup.net
http://www.owengroupnashvillehomes.com
Barry Owen's Internet Portal to all blogsites, websites, and social networks
http://tnrealestatetribalhub.wordpress.com/2009/06/02/barry-owens-web-portal/

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