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YIKES! My mail outs don't work anymore!

By
Real Estate Broker/Owner with Wendy Smith Real Estate

I guess it was bound to happen but I was hoping it wouldn't - my direct mail campaign has failed to do it's job.  For years I have used post cards and a tri-fold color brochure to generate leads.  The system was tweaked over the years and worked wonderfully.

Recently though, due to the outrageous costs of postage, more postcards than brochures have been sent.  www.Click2mail.com makes it very easy to maintain mail lists, upload new text and manage the timing of postcard mail campaignmailing the cards.  (I think they also do letters but I only use the cards)

My typical postcard is full color, 80# white gloss with UV coating.  The text is meant to lead recipients either to a phone to call or to my website to learn more about alternatives to foreclosure and how we can help.  The target is sellers, not buyers.

In the last two weeks, nearly a thousand pieces were mailed with only one call and I suspect that woman was drunk.  That's a very bad return.

It is time to shop for a marketing makeover.  The problem is, however, the marketing programs I've found seem to focus on attracting buyers, not sellers.  

I suspect that the current status of banks not foreclosing as quick as they once did has something to do with it as some homeowners must figure why do anything?   That may be a factor but certainly it cannot account for virtually no replies to 1000 mail outs!

It doesn't make sense to spend any more money on a dead mail-out system no matter how good it once was. 

My lead generation system needs a makeover.   Though a bit embarrassing to admit, too much money has already been wasted on PPC and SEO type stuff e.g. lots of $$$ = no increase in leads.

I really do enjoy helping people through their [pre-foreclosure] crisis whether it be by loan modification, short sale, buy-back, whatever.  I just seem to have like writers-block in my marketing!

Any ideas?

 

Posted by

Counting Blessings & Serving My Community,

Wendy Smith

 

 
Pat Champion
John Roberts Realty - Eustis, FL
Call the "CHAMPION" for all your real estate needs

It is a sign of the times-at least you know what isn't working. I would suggest spending more money on your web-site and Internet marketing most home buyers start on the Internet.

Oct 15, 2009 09:00 AM
Kari Battaglia
Veterans Realty Inc - Venice, FL
Who You Work With Matters!

What ever you do don't pay for leads because that is just a waste of money also.  Without see what exactly you are sending it is tough to give a fair opinion as what to change.  May be start sending out neighborhood reports with graphs and list of active, pending and solds.  That works for me.

Oct 15, 2009 09:03 AM
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

This can be a costly proposition.  Maybe you need to focus on a different segment of the market.

Oct 15, 2009 09:07 AM
Delete Account
Clermont, FL

I'm doing some mail out stuff currently...I am interested to see how it does.

Oct 15, 2009 09:10 AM
Wendy Smith
Wendy Smith Real Estate - Clearwater, FL
Real Estate Advisor

One of the issues that I've always dealt with is that my target is inundated with mail from everyone trying to make a buck from the homeowner's financial crisis.  Lots of unlicensed people all promising to "help" - it's hard for a homeowner to know who to trust.

A few homeowners have saved some of the mailers they receive, you wouldn't believe some it.  Also, being a member of the Better Business Bureau lends some credibility.

Maybe if I change the postcard to yellow.  A few years back, I did my own postcards and surprisingly noticed a difference in the response rate.  For instance, pale blue drew very little response while pale yellow always generated response.  Pale green was just so-so.  I didn't try any of the neon colors.

 

Oct 15, 2009 09:22 AM
Carol Hamilton
Prudential Ambassador - Omaha, NE
Prudential, Real Estate, Omaha, NE

That is interesting that you noticed just the color scheme made a big difference in response.  I will keep that in mind with my own campaigns.  I tend to pick designs for marketing that jump out at me, but maybe I am not considering what jumps out to someone picking up their mail.  Thank you!

Oct 15, 2009 10:07 AM
Craig Chapman
Call Realty / Access Appraisals - Mesa, AZ
The Value Guy

Make sure your website has an IDX - MLS search for homes on it.  Work on your Google page rank, so you come up higher on searches.  Links into your site are one key.  Most people think the home search feature is for buyers & it is, but many potential home sellers start their search that way to, in order to get an idea of their home value & which agents are active in their area.  Good Luck, its a changing world for marketing.

Oct 17, 2009 03:52 PM
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

I direct mail quarterly to a "farm area"....no one in our area does direct mail for property management. Even if they don't call me today, they will keep the information I am provided and call me when they need me

Nov 08, 2009 05:38 AM
Nick Good
The Good Home Team with eXp Realty - McKinney, TX
www.TheGoodHomeTeam.com

wendy -- thanks for this information -- what are you primarily mailing out?  Have tried to tweak your headlines our offer something that would increase the response rate?

Nov 10, 2009 07:33 AM
Eileen Begley
Coldwell Banker, DelMonte - Carmel, CA
Monterey Real Estate

Hi Wendy; It's good that you track and notice!Of course spending the dollars for postage and so on will make you notice!! You might try a specific target market. But most likely you are going to need to switch more to the web!

Nov 23, 2009 04:22 PM
Anonymous
Carmelo Oliveri

I was thinking of doing a 5000 pcs postcard mailing to my farm area for the next 8mos for listings, what is everyone experience on postcards and listings? Also trying to get a mortgage rep to come on board and split the cost 70/30

Dec 16, 2009 05:12 AM
#11
Pat Argo
Keller Williams Realty of Brevard - Titusville, FL
CRS

     Hi Wendy. I admire your gumption on this. And I would like to share that postcards & mailings CAN still work! Seems to me the problem is your target may need to change or be tweaked.

     Those Expireds/Withdrawns, REO's and distress sales leads are bombarded with tons of mail, especially from newbies and a lot of the materials are look-alikes. Most of it is NOT deliverable! To stand out to this market segment, your approach needs to be different. At the door and/or talking to their neighbors is far more effective for finding distress sellers contact information. Maybe even a small Thank You for the helpful neighbor?

     If you enjoy mailings, (and I do!) spend more time and funds in mailings to people who already know you. Get them on your Team to refer their friends and family who may be going through hard times. Be prepared with some statistics.  Remind them that you may have the solution(s) they need. Maybe one or two FREE REPORTS you could send via snail or email.

     Depending on your market, talking to those who are close to retirement about recent changes in the Reverse Mortgages which may allow them to buy their retirement nest  at a great lower price without selling their present home and even with poor credit providing they have real equity, might be a good approach with your own past clients or mature adults in family style & sized neighborhoods who may have "outgrown" their need for a big home. Just a few thoughts... Much success in 2010

Dec 29, 2009 04:29 AM
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

 Wendy , I am also active in HouseValues MasterMind Forum. Thru the years a marketing specialist tracking her mails found that when she used her homemade(post card) versions as opposed to the professional looking ones she got 2.5 times more response !

But your post is just one more evidence that ASAP we gotta get out of the snail mail business and convert everything over to FaceBook !!!

Jan 09, 2010 10:34 AM