The 10 Most Important Customer Service Phrases

Real Estate Agent with Brand Name Real Estate

Everyone understands the importance of Customer Service. Without proper customer service, you can literally watch your profits and your clients walk out the door. When it comes down to it, there is someone out there that offers the same service as you do, it is how you perform your service and handle yourself that is going to set you apart from the competition. Below are 10 key phrases that will assist in providing exceptional customer service. 

The 10 most important words:

"I apologize for the mistake. Let me make it right."

First, acknowledge the problem by simply listening to your client (we all want someone to listen to us). Second, apologize. Lastly, correctly fix the problem as quickly as possible.  

The 9 most important words:

"Thank you for your business. Please come back again."

Always thank your clients for their business. This is also a great time to ask for referrals.

The 8 most important words:

"I'm not positive, but I will find out."

Even the best of us don't know everything. So, if you don't know something, find out as soon as possible.

The 7 most important words:

"What else may I do for you?"

See what else you may do to go the extra mile.

The 6 most important words:

"What is most convenient for you?"

As clients, we are always happy to here that someone is looking out for us.

The 5 most important words:

"How may I assist you?"

This questions reinforces to your client that you are here for them.

The 4 most important words:

"How did we do?"

Always ask for feedback. You will not know exactly how you did, unless you ask.

The 3 most important words:

"Glad you're here!"

Clients love to feel welcome and are more likely to return. Return clients are great!

The 2 most important words:

"Thank you."

I think we all knew this one. Simple, yet very effective.

The MOST important word:


Clients all love to here, yes. Become a yes person.


After you have read over this list, take a moment and reflect on your own experience; when was the last time you felt someone went out of their way to provide outstanding service for you? How did it make you feel? Do you feel that all your clients feel satisfied when you step away from the closing table or when the home inspection is complete? Take these phrases into account when you perfect your customer service skills.


We proudly serve and sell real estate in and around all of Charleston, SC.  If you are thinking about purchasing or selling your home in Charleston, Johns Island, James Island, Folly Beach, Kiawah Island, Seabrook Island, West Ashley, Mount Pleasant, Isle of Palms, Sullivans Island, North Charleston, Hanahan, Summerville, Goose Creek or other surrounding areas, and more importantly, want to work with a local area expert, contact us at your earliest convenience.

Hart Pumpkin Logo 

Jim and Maria Hart
Realtors®/ AgentOwned Realty
(843) 364-9845


Copyright © 2009 by Jim and Maria Hart (AgentOwned Realty).


Posted by



This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
ActiveRain Community
Active Rain Newbies
The Art Of Marketing You
Club Chaos
ActiveRain Guerrilla Marketing Station
customer service
being the best
providing great customer service
customer service techniques

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Andrew Mooers | 207.532.6573
Northern Maine Real Estate-Aroostook County Broker

Like the apology on top..too many folks point out other's mistakes..but make none of their own and lack responsibility. Good post to benefit all!

Oct 17, 2009 05:50 AM #1
Barb Van Stensel
Chicago, IL

These are great phrases to learn and live by in our business.

Oct 17, 2009 05:51 AM #2
Barbara Le Pine
Advantage Real Estate, serving Lincoln County - Newport, OR
Your agent for the Central Oregon Coast!

Excellent Post! I will be sure to use every one of them as needed!


Oct 17, 2009 05:52 AM #3
Jim & Maria Hart
Brand Name Real Estate - Charleston, SC
Charleston, SC Real Estate

Thanks, Andrew. I certainly agree with you on this one.

Hey, Barb. Thanks for the comment.

Hey, Barbara. Sounds great.

I hope that you all are having a great weekend.

Oct 17, 2009 06:02 AM #4
Gloria Laughton Allston

Very good reminders Jim and Maria.

Oct 17, 2009 06:09 AM #5
Jim & Maria Hart
Brand Name Real Estate - Charleston, SC
Charleston, SC Real Estate

Thanks, Gloria. We all need refreshers. Take care, Jim

Oct 17, 2009 06:18 AM #6
France and Mark Clausen
Realty Austin - Dripping Springs, TX

Be accountable for your actions. There's nothing I hate more than someone not taking responsibilty. We all make mistakes, own them.

Oct 17, 2009 06:30 AM #7
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"Franklin MA Homes"

Thanks for the great post.....all 10 phrases are equally important and reading them was a great reminder of that.

Oct 17, 2009 06:44 AM #8
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

Wonderful words to live by and phrases to use.  I will remember and use most often but I sure would love to have other people be as courteous.

Oct 17, 2009 06:51 AM #9
Fernando Herboso - Broker for Maxus Realty Group
Maxus Realty Group - Broker 301-246-0001 - Gaithersburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

Excellent list and very much to the point . .thanks for posting it 

Oct 17, 2009 07:10 AM #10
Mike Saunders
Lanier Partners - Athens, GA

Jim & Maria - that is a great list. I use probably all of them at various times. Learned them a long time ago.

Oct 17, 2009 08:42 AM #11
Liz Loadholt
Liz Loadholt- AgentOwned Realty- Covering SC - Mount Pleasant, SC
Realtor--Broker-in-charge - Trainer--Relocation Director Covering SC

Maria & Jim --- great list --- I love it -- yes, yes, definitely be a YES person.

                                                                             Mama  Liz

Oct 17, 2009 08:51 AM #12
Craig Rutman
Helping people in transition - Cary, NC
Raleigh, Cary, Apex area Realtor

Great job Jim and Maria.

If we all subscribed to that credo, Realtors might have a better level of respect in the public's eye.

Oct 17, 2009 09:43 AM #13
marti garaughty - Montreal, QC
a highly caffeinated creative type...

Oct 17, 2009 10:10 AM #14
Toula Rosebrock
Diane Turton, Realtors, Forked River, NJ - Lacey Township, NJ
Broker/Sales Associate, Realtor, Lacey Township,


Hi Jim & Maria:

I agree with each one of these points!

Customer Service comes first.

Enjoy the rest of your weekend.

Oct 17, 2009 10:58 AM #15
Vicki Pedersen
Pedersen Real Estate - Riverside, CA
Providing Exceptional Real Estate Service

All of the 10 statements are important.  I think the most important is the first one - about taking responsibility for our mistakes.  Too many people don't do this.  I have found that often when someone is upset about a mistake that I've made, when I take responsibility, it seems to totally disarm people - they don't expect it and it really helps to make things right. 

Oct 17, 2009 05:18 PM #16
Debi Boucher
Real Estate Showcase Photography - Woodland Park, CO
"Realtor Showcase" - Real Estate Photography/Virtual Tours

I was enjoying all your positive most important words, and then I saw your pumpkin! Absolutely Amazing! Wow! Good job!


Oct 18, 2009 07:30 AM #17
Bill Saunders, Realtor®
Meyers Realty - Hot Springs, AR

Jim and Maria,

Excellent Post. It's the simple things that we need to remind us we ARE in a service business, isn't it?

all the best...

Oct 20, 2009 01:30 AM #18
Livechat Software
Live2Support inc. - Randalls Island, NY

Great points on customer service. I think customer service is the key of any success business. Live2Support plays an important roll in customer service because you can support your customers in real time with live chat .

Feb 01, 2013 05:18 PM #19
Courtney Graley

I’m really happy to say it was an interesting post to read. I learned new information from your article, you are doing a great job.

sky contact number

Apr 06, 2018 11:49 PM #20
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?


Jim & Maria Hart

Charleston, SC Real Estate
Ask me a question
Spam prevention

Additional Information