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Search for your next home using the most advance online search tool!

By Nathan Gaier

Mortgage and Lending with Hallmark Home Mortgage

October 17, 2009 07:33 AM

I have partnered with HBMII to be able to offer a unique service FREE to all my customers. It is called the Home Buyers Scouting Report & it is like an MLS home search but on steroids! The amount of information a customer can see when they use it is incredible plus the map features are so inclusive that it becomes addictive! This is just one more way we set ourselved apart from the competition & we continue to be THE mortgage company for Fort Wayne & Northeast Indiana!

We promise NO unwanted sales calls and NO spam... All for FREE & simply the opportunity to earn your business!

Simply click on the link below to immediately start searching for homes in the Fort Wayne/Northeast Indiana area for FREE!

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Anonymous

Stephanie Grantham

Mr. Gaier -

Of course you are welcome to free speech, however it is only fair if you conclude your post with the fact that your BBB complaint was denied due to insufficient reasoning.

We as a company apologized many times over. But our refund policy has been set since our company began - and it is industry wide, any live event has a no refund policy.

Since our event in Indianapolis you have succeeded in reselling your ticket which was fully transferable to any of our events of equal or lesser value throughout the U.S. and Canada.

Once again, I provide a sincere apology on the unfortunate occurance that was created out of all of this.

Stephanie Grantham, CFO, Not Satisfied Tour

May 12, 2010 04:59 AM

Nathan Gaier

Hallmark Home Mortgage - Fort Wayne, IN

Northeast Indiananulls Mortgage Team

Stepahnie,

Of course you are welcome to free speech as well, however it is only fair to say you had NO sympathy for me whatsoever. Your apology in this post is the first one I've heard. What I'd like to do is to show up at your next sales meeting without you knowing ahead of time & then use high pressure sales tactics to charge you $315 for my seminar on "ethical business practices". If an act of God occurs & you are unable to make it then I will appologize to you but keep your $315. By the way, it will be fully transferrable so I hope you could get $50 for it on EBay because that is all I was able to get for my $315 paid to you. After selling fees & postage, that netted me less than $40.

And congratulations that your fine print high pressure sales tactics gave you a "win" with the BBB. Because, I can tell from my dealings with everyone at your company that you are more interested in "winning" than creating satisfied customers.

By the way, have you seen how many other "Not Satisfied" customers of yours have also posted negative comments about your company's poor business practices?

Again, I can not think of a better name for your company than "Not Satisfied LLC" because that is what most of your customers will feel after dealing with you :-)

Have a great day, Nathan

May 12, 2010 08:14 PM

Anonymous

Stephanie Grantham

This is the main reason why I dropped this whole subject to begin with. There essentially is no pleasing you unless you are given your money back - you honestly do not seem one bit concerned with rules, Mr. Gaier. If you feel 100% ok with comments you've made about individuals and our company as a whole, be them true or a bit 'stretched', then all that has been said is all that can be. As a Christian woman, I do offer my personal apology and I hope you find peace in this situation. Yes, our company has a no refund policy. As does yours. Once contracts have been signed and products received, be it tickets or houses, there are binding rules that uphold you to your agreement. If I bought a house then came back and said I wanted to return it due to some occurance in life, you would laugh in my face. In no way am I downplaying your situation, I am only trying to express that industries - companies, individuals, LIFE -have rules. All I can hope is that you feel content in yourself and your actions, Mr. Gaier. The individuals with my company have rules and regulations to uphold and abid by and were acting on that principle. Just in case you may not have been taught, read contracts before signing them. Plain and simple. If you need to reiterate this to individuals in your industry, then by all means... I pray that you do well in life, Mr. Gaier. If there is anything I can do for you please let me know.

May 12, 2010 09:57 PM

Nathan Gaier

Hallmark Home Mortgage - Fort Wayne, IN

Northeast Indiananulls Mortgage Team

Stephanie,

As a matter of fact, I DID drop this entire situation & had moved on from it for almost 6 months now until your post yesterday brought it all back up again. I have dropped it as long as you do not choose to bring it up again. I just have to inform you that I still feel strongly enough about the situation that I WILL respond to any future comments you choose to make that I am made aware of so the ball is in your court now on whether this issue gets dropped or if it will continue to resurface in the future.

I ALSO TAKE OFFENSE TO YOUR COMMENT that I run my business just like you do "with a no refund policy". Are you now claiming to know me & how I run MY business??? In fact, I DO care about my customer's satisfaction & I have had at least 2 situations in my mortgage career in which I have not been 100% satisfied with the level of service that was provided by me or my company to my customer & in those cases I HAVE DONE THE LOAN FOR FREE in an attempt to do the right thing in the end for my customer. That is in addition to the countless times I have reduced my fees to complensate for a less than ideal situation (many times for reason not even in my control!) That is how I sleep at night after a tough situation has occurred with a customer. I just feel bad that your employees have a different standard for what allows you to sleep at night. I also have returned numerous appraisal fee checks back to customers (which is the ONLY fee I collect prior to closing) when they have backed out of the deal for whatever reason & the appraisal had not been completed by a third party yet.

Again, I have had enough people comment about THEIR OWN SITUATION WITH YOUR COMPANY & have been equally disappointed so that I know I am not alone. In fact, I just had a woman 2 days ago say that she was ready to write a letter to Brian Tracy directly about her disappointment, along with filing a credit card dispute & a BBB complaint similar to mine. Her diappontment, like mine, became totally about principle the more that she spoke with people at your company.

In case you don't know, some things in life may be "legal" but that does NOT mean that they are also ethical or good business practices. I make this comment in response to your claim that I may not have been taught to "read contracts before signing them". In that regard, I guess I have to thank you for teaching me a life lesson that something as simple as a credit card receipt (with your fine print on it) can be a "contract". So again, congratulations on the success of your high pressure tactic business model. And before you say I'm just making up the high pressure sales tactics, try reading other people's comments that have said THE SAME THING! When it happens 3 or more times, that sounds like a trend to me, not just a coincidence.

I am a Christian man myself, so I pray that your company has success in the future, but just not at the expense of other people. AS FAR AS I AM CONCERNED, I'VE ALREADY WASTED WAY TOO MUCH OF MY VALUABLE TIME DEALING WITH YOU & YOUR COMPANY & I WILL NOT BRING UP THIS SUBJECT EVER AGAIN UNLESS YOU CHOOSE TO FEED THIS FIRE AGAIN.

Have a blessed day & I will pray that you do well in life too. If there is anything I can do for you please let me know.

Sincerely, Nathan J. Gaier

May 13, 2010 04:10 AM