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What 'Image' Are We Portraying?

By
Real Estate Agent with 405home @ ERA Courtyard 148333

Leanne Paynter's series The Lazy Agent Series: Just The Facts, Ma'am has inspired me. You see, for some time now, I've been thinking that something needs to be done about the laziness so many agents display when it comes to their listings. Why is it that some agents work so hard to get listings, but put so little effort into  actually marketing those homes they've listed? Isn't getting the listing actually one of the biggerchallenges we face?

I can't speak for all agents, but I know that I put a great deal of time, money and effort into marketing myself, so that I can secure those precious listings. It's a competitive business, and without a proven track record and a name that's recognized, it's MUCH more difficult to gain the trust and respect of the sellers we work so hard to get ourselves in front of. Most times, just getting the chance to meet with a seller and show what we offer is the toughest step of the process. Once we have the listing, we must then put every single shred of effort we can into marketing that home and getting the results our clients want. When we do that, we've gained more of that "proven track record" I mentioned earlier. It's much easier next time we meet with a seller, when we can show that we've sold our listings in a reasonable amount of time for a reasonable amount. Basically, what we're showing them is that we do what we've promised. We do the job we're being hired to do and we put everything we have into achieving THEIR goals. It's our duty to them as professionals and when an agent doesn't do their job, it makes us ALL look bad. Sure, I can take the stance that it makes my job easier, because it's easier for me to stand out from the rest, but the truth is, the consumer doesn't always see it that way. When certain agents are lazy and don't perform, it gives our entire industry a black eye. The consumer perception sometimes is that we're all the same, which makes those of us who take pride in our business have to work even harder to prove ourselves to the public.

So, what is it that would make an agent work so hard to get a listing, then post up pictures like these on the MLS or post no pictures at all? The very minimum any agent should do for their seller clients is post the maximum number of quality pictures of the property online, right? How hard is that? Digital cameras are VERY affordable these days, so it  can't be a money issue. Those same digital cameras are very user-friendly, so it can't be an issue of inability to take a decent picture, can it? Here in Central Oklahoma, we're able to upload 10 pictures and one virtual tour for each listing. Here's the real kicker. If I didn't have a digital camera, or was just too lazy to take the pictures myself, there's a little box I can check and the OKCMAR will take a picture and upload it FOR me. As Leanne mentions in her post, the MLS is the most under-used tool we have in our business. How many listings do you see that don't have adequate descriptions, room dimensions, features and pictures?

So, maybe if we all begin doing as Leanne mentioned, posting the pathetic pictures we see all over the place, maybe some of those agents who didn't do half their job will be ashamed enough to raise the bar a little. Maybe, just maybe. I can hope, can't I?

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Comments (37)

Neal Bloom
Brokered by eXp Realty LLC - Weston, FL
Realtor CRS-Weston FL Real Estate

Ryan,

I cannot figure out why an agent would work like that? I had one who I had to take over that I just had to replace all the old photos because the other agent could not even take a good photo.

Jun 26, 2007 11:31 PM
Ross Willingham
Tomson Real Estate - Stillwater, OK
Realtor Associate

One of my biggest pet peeves is going to hte MLS and finding one picture, or no pictures.  I was a member of OKMAR.  It was amazing to see the number of MLS listings that didn't even have the agent's contact telephone number.  Like most other Realtors, I just passed right on by that listing and moved to the next. 

Jun 27, 2007 02:09 AM
Gary White~Grand Rapids Home Selling Pro Call: 616-821-9375
Flexit Realty "Flexible Home Selling Solutions" - Grand Rapids, MI
Real Estate Services You can Trust!
Nice post Ryan, I like the lazy agents.....I have the opportunity for more business.  Their poor representation helps me look better and they skid along providing clients.  The other side of the coin is what they make the rest of us look like but they are usually like bad pilots....self eliminating.  Nice post
Jun 27, 2007 02:32 AM
Ryan Hukill - Edmond
405home @ ERA Courtyard - Edmond, OK
Realtor, Team Lead

Open Home Mortgage - "maturity for your career" is a good way to put it. With the changing market, we all have to "mature" and learn to market better out of survival, don't we? Thanks for your input.

Daniel - I agree, it makes us all look bad. Thanks for stopping by.

Jennifer - You're right, many times it does help us, but I also worry that it gives our profession a bad image overall. Being on a pedestal is nice though, huh?

John - YOu made some great points and yes, constructive posts are bound to make us all better. Thanks for giving us another perspective.

Chrissy - That's a GREAT motto. That's really what it's all about isn't it? Standing out above the rest.. and some of them just make it way too easy for those of us who actually care. Thanks for stopping by.

Doug - Those you mention will eventually drop out altogether I'm sure, especially in a slower market. Selling the listing is really what it takes, not just getting the listing. Thanks for sharing.

Jeff - I wonder almost daily. Laziness is a big part of it and you bring up a great point. Sellers must demand more, but many times they're just stuck with a lazy agent until expiration. Thanks for your insight.

Sandra - You make a great point. Many agents just haven't adapted yet and learned what it takes to survive when things slow a little. Thanks for your input.

Bob & Carolin - It is hard to understand, that's for sure. I work too hard for my listings not to give it my all once I have them. Thanks for stopping by.

Mary - You're right, many times it is just a mentality of "on to the next listing." I have no problem with MORE listings, as long as the agent still handles them all with care and integrity. It can be done, many just choose not to do so. I too like John's idea. We should work on that. Thanks for your input.

Craig & Amber - Much of it probably can be attributed to the client, although I think many of these agents we're talking about are really good at snowing their clients into believing they do everything they can to sell their listings, when in reality, they simply get as many as they can, throw them on the wall and see what sticks. It's true that there are these types in every business, but some days it seems we may have a higher percentage of them. Thanks for stopping by.

William - Thank you. It's true, there probably aren't as many as it seems some day. All we can do is try to raise the bar and hope others try to keep up. Thanks for your input.

Laurie - It is fun to see just how lazy some agents are, isn't it? It's been a fun series but I do get frustrated that the lazy agents are still getting business that's not being handled correctly. Thanks for your input.

Neal - I don't understand it either. Bad photos are one thing if an agent just really is technologically challenged, but what gets me are the ones that don't even bother taking the photos. If it is a matter of being tech-challenged, maybe they should hire a pro photographer? Thanks for stopping by.

Ross - I found a $650,000 listing the other day in Oak Tree that had no contact info for the agent and NO pictures. I about fell out of my chair. How do these agents survive? Most of my buyers won't waste their time driving out to look at houses that they haven't seen at least 1 photo of. Thanks for stopping by.

Gary - They do help us in some ways and hurt us in others. I chase expired listings pretty heavily and it's easy to show how much I do to sell my listings when their expired agent didn't do much, if anything. Thanks for your input.

Jun 27, 2007 03:04 AM
Jordan M. Mackey
Overland Park Real Estate (No association with Inc) - Overland Park, KS
Overland Park Real Estate ::
Great article!  And koodoos on the layout as well, very well written and easy to read!
Jun 27, 2007 05:03 AM
Adrian Alvarado
MGR Real Estate Inc. - Ontario, CA
Inland Empire Real Estate
Well some agents just do not have what it takes to be superstar agents. This is ok with me it gives me the opportunity to stick out amongst a record number of agents. It's so easy to get a Real Estate License that almost anyone can get one and it shows. I do not know how many times I have recieved a purchase contract that is almost blank, not filled out properly, or just does not make any sense. Lazy Agents are all over and I really hate those that NEVER return your call. If you take another offer let me know and please fill out the info on the mls and at least 5 pictures.
Jun 27, 2007 06:05 AM
Nattalie de la Mothe
Maximum One Greater Atlanta Realtors - Atlanta, GA
Selling Atlanta Homes like a Boss

Great post Ryan.

You raised some very serious issues that I hope those who read your post will take into consideration, maybe you're preaching to the choir , but then again maybe not....

 

Jun 27, 2007 08:13 AM
Esko Kiuru
Bethesda, MD

Ryan,

I guess it's the good old human nature that we try to get away with just about everything and still get paid. This goes for agents as well as mortgage lenders. And for the rest of the professions around. The spark is missing, the motivation to do a respectable job for your customer. It's a very unfortunate trend.

Jun 27, 2007 10:32 AM
Ryan Hukill - Edmond
405home @ ERA Courtyard - Edmond, OK
Realtor, Team Lead

Jordan - Thank you for the kind words and for stopping by.

Adrian - I agree, it is a bit too easy to get licensed, which is a large factor in why the failure rate is so high in this business. Training is lacking bigtime and laziness prevails many times. Thanks for your input.

Nattalie - If it makes just one person think, it's worth the time & effort. Thanks for stopping by.

Esko - Unfortunate trend for sure, but I certainly hope it's not really human nature to want to get away with laziness. Thanks for your comments.

Jun 27, 2007 02:41 PM
Maggie Dokic /Indialantic | 321-252-8696
Magdalena Dokic - Indialantic, FL
Selling the beach in Florida's space coast
Ryan, congratulations on a great post and the gold star.  I still remember the excitement I had with my very first listing...filling in as many fields on the data input sheet so my listing would get maximum exposure.  It blew me away when I found out many agents don't even put in pictures, much less a description or even room dimensions.  That tarnish is hard to get rid of.
Jun 27, 2007 03:03 PM
Christy Powers
Keller Williams Coastal Area Partners - Pooler, GA
Pooler, Savannah Real Estate Agent
I agree. Digital cameras are much more affordable than they were 7 years ago when I got my first. It's crazy.
Jun 27, 2007 03:39 PM
Ryan Hukill - Edmond
405home @ ERA Courtyard - Edmond, OK
Realtor, Team Lead

Maggie - Thanks! I can totally relate to what you said. I was the same way in the beginning and I still get that kind of excitement when I get a new listing. The key is keeping that excitement all the way through to closing, which I don't have a problem with personally, but others seem to let the newness wear off. I'm still like a kid in a candy store! Thanks for stopping by.

Christy - It is crazy and any agent who's doing even a little bit of business should be able to justify spending $100 on a camera to do a better job for his/her clients. Thanks for your comment.

Jun 28, 2007 09:39 AM
"The Lovely Wife" The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL

Ryan...

I agree with John Novak. We should not be tearing each other down in public.

Personally I would rather sit down and have coffee and donuts with someone who may just need some advice :)

Sorry...But our business model for the last 13 years has been based on being Realtor friendly. This concept of publicly embarrassing other's does not sit right with me.

TLW...ROAR!

Jun 30, 2007 01:54 AM
Ryan Hukill - Edmond
405home @ ERA Courtyard - Edmond, OK
Realtor, Team Lead
TLW, thanks for the comment... I agree with you. I think I may have come off wrong with how I presented this. In know way am I advocating publicly embarassing others. I would never post pictures with names and tear someone down, but by posting the examples of bad pics (no names attached), maybe we can encourage those agents to do a better job or give some insight to a better way to do it. I'm a believer of leading by example and wouldn't want to embarass others publicly. Thanks to you and John for bringing this to my attention.
Jun 30, 2007 02:42 AM
Pauline Lagassey
N/A - Colorado Springs, CO

I can't agree more Ryan!!  My biggest pet peeves is going to the MLS and finding one picture, or no pictures. I live in Utah and will be moving to Colorado Springs in Oct. so all I have to go by is pictures!! I guess they assume I live in CS and I can just drive by or schedule a showing. Sorry, no can do! If there isn't a picture I delete it and move on to the next, regardless if it fits all my "must haves" or not.  Pictures will bring buyers in. Don't assume someone from another state isn't looking for homes before they get there.

Post photos please!!! And please post more then one!!
Jul 19, 2007 04:57 AM
Ryan Hukill - Edmond
405home @ ERA Courtyard - Edmond, OK
Realtor, Team Lead
Pauline - Thanks so much for visiting and commenting. It's great to have the input of a real consumer here validating what we all stress so often. It's so frustrating not to be able to provide our clients with pictures of a property to help them narrow their search. Like you said, just move on, even if it may fit the "must haves" simply because you can't see whether it's something you'd like and assuming that only local consumers are looking is the biggest mistake any agent could possibly make. Thanks so much for your input and good luck with your move. If I can help in any way, please let me know.
Jul 19, 2007 06:28 AM
Pauline Lagassey
N/A - Colorado Springs, CO

Thank you Ryan, I too am in know way trying to bash agents. I joined AR to learn everything I can before I go to real estate school (after we move, buy our first home YIKES!!! and get settled in) Today is the first day I've been comfortable enough to voice my opinion, and it seems I have a lot to say today.  

Here's another example ... The two houses next door to me are for sale. I live in a cookie cutter neighborhood so they are both exactly the same. The house next door went on sale 2 months ago. The house next to them went on sale 3 weeks ago.  House one I have never seen the agent, there's never been an open house, I've only seen 3 people drive by in their cars and I haven't seen them a second time and I know it's not posted anywhere online. House 2 has had people looking at the house every day and is listed on the internet with 10 photos.  House 2 sold 3 days ago!  Gee, I wonder why?

Now let me give AR some kudo's.  AR has helped me tremendously to learn the do's and don'ts that they don't teach you in school.  The only reason I responded to this thread is because it's an issue I have to deal with every day and will have to continue to deal with until Oct. I'm SURE I have lost many perfect dream homes that have all my want's and need's because I deleted it. It's just frustrating is all.

Jul 19, 2007 07:55 AM
Ryan Hukill - Edmond
405home @ ERA Courtyard - Edmond, OK
Realtor, Team Lead
Pauline, you'll be way ahead of much of your competition by the time you get licensed and go to work, simply by being here absorbing the wealth of information available and seeing firsthand how much difference internet marketing and photos can make in the outcome of a listing. Thank you so much for joining in with us and getting involved. It really is helpful to get different perspectives on the things we face each day and your input is valuable. I hope you'll continue to interact here and learn. I'm anxious to hear about how things go when you hit the ground running!
Jul 19, 2007 08:12 AM
Pauline Lagassey
N/A - Colorado Springs, CO

Thank you Ryan. Just fyi, OKC, OK was on our choice of places to live but Colorado Springs beat you by a hair. haha

You can't even imagine how motivated I am to jump into the exciting, stressful, challenging, REWARDING world of real estate. I am so ready! And you couldn't be more right .. I will hit the ground running!

O.K. so now that I have totally highjacked this thread and taken it a little off topic with this post, I will move on to my next learning experience on AR.

 

Thanks again for the warm welcome Ryan.

Jul 19, 2007 08:59 AM
Ryan Hukill - Edmond
405home @ ERA Courtyard - Edmond, OK
Realtor, Team Lead

Pauline, I'm glad to hear we were in the running, but I can understand wanting to live in CO. It's beautiful country!

The excitement you have for the business is what will give you the fuel to make it, as long as you can keep the excitement through the tough times. I bet you'll do great!

Good luck to you Pauline. Looking forward to reading more from you soon.

Jul 19, 2007 03:32 PM