First impressions have always been lasting so why should anything be different on a website? Why shouldn't the people behind the website reach out to the very users that are searching and do it in real time when their attention is focused?  We have been wrestling with this concept here at NP Dodge where a consumer can strike up a live chat with one of our licensed Realtors® and engage us in conversation but what happens when we engage the user?  Will they be scared off? Do they want to remain anonymous while they browse Bank Owned Homes or Career Information or do they really want someone to reach out and proactively engage them based on their movement through our site?  We would love some feedback and honest responses to what you think! Does this proactive engaging scare you or does it make you think that the people behind a given website really have their act together given that they are accessible in real time and truly want to help the website user?