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In the movie classic Network, Howard Beal, played by Peter Finch in one of the iconic moments in movie history gives us the classic line: "I'm mad as hell and I'm not going to take this anymore!" 

I'm wondering when we as Realtors and our clients as consumers are "not going to take this anymore!"

Those of you who believe that the banks/lenders who control the REO properties are going to negotiate fairly and protect your client's interest, can probably stop reading here. 

If you think, your job is to protect your client's best interest and negotiate the best possible terms for them, might want to read on.

If you haven't heard about it yet, you will. Chase Bank in a memo to its Asset Managers, announced the Chase Finance Initiative. In an attempt to capture more of the loans that are being done on their REO properties, Chase is encouraging their asset managers to promote Chase financing.  

Problem is, they are in violation of RESPA and FTC guidelines and more importantly putting your clients at a serious disadvantage in the negotiation process.  

I'm going to quote directly from RESPA Section 9 and FTC Guidelines for Antitrust Laws, so bear with me if it's a little dry. I'm also going to quote directly from the Chase memo that outlines their Chase Finance Initiative.  

RESPA Section 9 - "Section 9 prohibits home sellers from requiring home buyers to purchase their settlement services from a particular company either directly or indirectly, as a condition of sale. Buyers may sue a seller who violates this provision for an amount equal to three times for all charges made for the title insurance." "Settlement service means any serive provided in connection with a prospective or actual settlement including but not limited to any one of the following: Origination of a federally related mortgage loan...Rendering of services by a mortgage broker..."  

FTC Guide to the Antitrust Laws - "For competitive purposes, a monopolist may use forced buying, or "tie-in" sales to gain sales in other markets where it is not dominant and to make it more difficult for rivals in those markets to obtain sales. This may limit consumer choices for buyers wanting to purchase one ("tying") product by forcing them to also buy a second ("tied") product as well. Typically, the "tied product may be a less desirable one that the buyer might not purchase unless required to do so, or may prefer to get them from a different seller. If the seller offering the tied products has sufficient market power in the "tying" product, these arrangements can violate the antitrust laws."

Refusal to Deal - Sometimes the refusal to deal is with customers or supplier, with the effect of preventing them from dealing with a rival: "I refuse to deal with you if you deal with my competitor".

     Chase's plan?   "3. Sell the fact that buyers are more likely to receive seller assistance with closing costs by using Chase financing" "8. In multiple offer situations, advise the agent that the seller will generally put more weight" on an offer with Chase financing than any other offer."  

As a Realtor, you're really going to like this section from the Chase Finance initiative: "With Chase as our primary client, (asset manager name withheld) must work with Realtors who understand the importance of Chase financing on Chase owned properties and we will begin to limit our relationships to those who can adhere to these guidelines."

I'm sure there are more examples but here are three brief ones, that amplify the disadvantage your clients would have when negotiating with Chase:

1) The lender selected by your client has a more favorable interest rate than Chase, but in order to get their offer accepted, they will have to take the higher rate by using Chase.

2) Your client asks for closing costs to be paid by Chase, but in reviewing your client's financials determines your client has the ability to pay them, and Chase counters accordingly.

3) Your client makes an offer on a Chase home that is priced below the maximum amount for which they qualify. Even though your buyers are making a prudent financial decision, Chase can counter to a higher amount solely because they know your buyer can qualify for the higher price. Think your buyers might accept the higher price if they've already written 20 offers?  

This probably isn't something that can be won in a court of law, but perhaps it can be won in "the court of public opinion".

Pass the word, reblog, protest, make t-shirts, just do something. As other banks follow this lead it will be more difficult for us to best represent your client's interest.  

As Howard Beal said: "I want you to get up right now! and go to the window, open it, stick your head out and yell I'M MAD AS HELL AND I'M NOT GOING TO TAKE THIS ANYMORE! 

Greg Cook

First Time Home Buyer Specialist

FirstTimeHomeBuyersNetwork.com

951-265-4532

greg@firsttimehomebuyersnetwork.com

http://firsttimehomebuyersnetwork.com

NMLS ID #283159

CA RE Broker #01116365

 

12 Comments on "I'm mad as hell and I'm not going to take this anymore!"

OCT
24
2009

Amazing how you see more and more "Cross Qualification" required, and fewer and fewer properties for sale. Maybe good old American capitalism doesn't apply to Chase. A buyer should be allowed to choose any service that they have to pay for in a real estate transaction. They should have the ability to shop for the what they perceive to be the best rate, terms, and fees from whichever company they will. They should not have to feel that their offer might not be accepted, or considered on it's own merit if they don't choose Chase. These activities are illegal, and as you have so stated, unless our industry stands up for itself, we will continue to be left to wonder what's really going on, and unfortunately, leave 1,000's of buyers in their apartments. Of course worse yet, when a buyer is buying a FNMA/FHLMC repo, THE BUYER HAS TO PAY THE SELLER'S TITLE, THE SELLER'S ESCROW, AND THE TRANSFER TAXES!!! And yet they are not given the right to choose, the "Seller select services". Please refer everyone in California to Assembly Bill AB957 http://www.streetinsider.com/Press+Releases/'%3BBuyer'%3Bs+Choice+Act'%3B+(AB+957Galgiani)+Signed+Into+Law/5013322.html

Terry Duke
12:21pm • #1
OCT
27
2009
508,331 Points 19 Featured Posts Localism Sponsor Called Shot Master

Greg:  Very nice to see you here on A.R.  I really like your writing style and will re-blog this!!!   It is important to get this information out so that when we get one of those "alerts", from NAR to act we are knowledgeable. 

11:28am • #2
135,826 Points 1 Featured Post Attended Rain Camp

Thanks Jane, I've followed your responses on Trulia and you appreciate your depth of knowledge.

Honestly, I'm surprised more people aren't "up in arms" about this. The Chase Finance Initiative (and the others like it) forces us to compromise our ethics by putting the bank's interests above our client's just to get the offer accepted.

11:43am • #3
508,331 Points 19 Featured Posts Localism Sponsor Called Shot Master

Greg:  People just don't know about this yet.  That's why I re-blogged it.  I certainly didn't know about this.  I run into this at the New Home Developments when they force buyers to use the "builder's lender", or they will not give them incentives.  This seems like a violation also, but has been happening for years.  I hate it because they leave me completely out of the loop and last August I lost a deal just because they included the wife's income without asking about her expenses until the last minute!

11:47am • #4
NOV
12
2009
584,729 Points 69 Featured Posts Called Shot Master

Greg - Great post and I too re-blogged it.  I am seeing more and more of this crap up here in LA & Ventura counties too.  It's just despicable what these TARP kids are doing.  Up here, BofA is the worst but I've been seeing more and more of this crap you described by Chase.  I feel very fortunate that quite a few of my clients are now at the point that they will no longer view and/or make offers on properties that require them to pre-approve with someone else.

7:08pm • #5
279,118 Points 1 Featured Post Localism Sponsor Hit Router Attended Rain Camp

Greg ~ I re-blogged this post but took out the h... part. I hope you don't mind? If you do let me know.

Here is what I added:

REO BREAKDOWN!

 

I received this today and how may of you home buyers have experienced this or something similar with REO properties, REO Agents, REO Realtors and REO Banks? Your input is greatly appreciated! If you have experienced something that is wrong " Google" FTC Guide to the Antitrust Laws  or RESPA Section 9

7:36pm • #6
584,729 Points 69 Featured Posts Called Shot Master

Greg - You've really got me thinking about this now.  While I don't believe any of my clients have been subjected to this by Chase; I haven't had any clients make any offers on any Chase offers all year.  However, I do believe that many of my clients have been subjected to this by BofA and Wells though.

A few months ago, I contacted my local RESPA office to talk to them about this exact situation of how I felt that BofA and Wells discriminated against buyers who chose not to use their services and how those buyers that did choose to use their services were given preferential treatment.  According to RESPA this is very hard to prove.

However, based on this Chase Finance Initiative, it would seem rather clear what it is they are doing.  Where can I find proof of this policy?  Is is posted somewhere public?

10:14pm • #7

Monique - No problem, if it helps get the word out I'm fine with anything that helps resolve.

Donna - I was fortunate to get my hands on something from the asset manager that spelled out the Chase policy. If you're local respa office wants a copy, I'll pass it along.

Thanks for the comments.

Greg Cook
11:20pm • #8
NOV
13
2009
584,729 Points 69 Featured Posts Called Shot Master

Greg - Yes!  I would love a copy of that memo, if you don't mind sharing it.

12:36am • #9
NOV
14
2009
225,419 Points 4 Featured Posts

Greg - Appreciate you getting the word out. I'll re-blog, because I, too, am mad as hell. Maybe this is what's behind Chase's announcement that they are hiring 1,500 people... Hopefully integrity will play in job applicants' decisions to work with Chase.

11:29am • #10
1,343,831 Points 16 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Greg,

Great article that I picked up on Karen's reblog. See you have several reblogs of this post. This is good. :)

Steve

11:49am • #11
135,826 Points 1 Featured Post Attended Rain Camp

Jane, the builders who withhold incentive are as guilty as Chase appears to be, but as Donne said the local RESPA office said it is difficult to prove.

A special thanks to everyone who reblogged. Having a featured post with lots of comments is nice but I think the ultimate compliment is when your peers think enough of your content to pass it on to their clients and readers.

Thanks Again!

4:43pm • #12

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Greg Cook

Temecula, CA

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