Be a Productive Listing Agent. How?www.fransblog.com

I have written plenty of posts on how to be a good listing agent, from giving good customer service, to answering your phone when agents call (or anyone for that matter), to good signage, writing a monthly market report and more. 

I also wrote a popular post on realtor.com enhancements, are they worth the money? I would say less than 5% of the 309 comments I received on that post said realtor.com enhancements were worth the money.

Why bring that up?  I have sold 10% of the residential listings (per ccmls) that have sold in my market so far for 2009.  Only one other agent can say that (we're tied at the moment but I intend to pass that agent up this week) and I DO NOT USE realtor.com as part of my marketing efforts. 

First of all I will tell you why I do not use realtor.com, then I will tell you what hands-down has been the single biggest force in driving consumers to my website.

My renewal with realtor.com expired in mid July, so I have 6 months of stats for 2009 on what drove consumers to my website (these stats cover 1/1/09 - 7/16/09).

  1. Active Rain 39.26%
  2. Google 24.69%
  3. Yahoo
  4. FranGattiHomes
  5. Trulia
  6. live.com
  7. PelicanBayStatePrison.net
  8. realtor.com 1.23%
  9. aol
  10. Zillow

I bolded the free sites in the list.  Do you see realtor.com on the above list at number 8 although it IS THE ONLY ONE ON THE LIST THAT I PAY FOR (PelicanBayStatePrison.net was my website that I canned because the ROI wasn't worth it [and it came in ahead of realtor.com].) In fact, realtor.com cost more per year than my website! So, I didn't renew and I vowed to put the money I was saving toward assistance with SEO and bettering my website. 

However, please focus on the #1 factor that drives consumer's to my website, Active Rain.  Several of my listings came from clients who were researching agents on the internet and they came across my blog, read what I had to say, including my monthly market reports, that establish me as THE EXPERT in my market, and hired me to sell their home. 

Is it just enough to get a listing though, to be a great listing agent? No. You need to sell homes.  A homeowner should ask an agent, "How many homes have you sold this year," and, "What % of the sold homes this year were yours?"  Why would a seller want to list with someone who isn't selling homes?  That's a question I have asked myself frequently.

Believe it or not, not all RE agents take their job seriously, hard to believe, but there it is.

5 of the 11 homes, or 45%, that have sold so far in 2009 with a sale price of over $400,000 were my listings (I already mentioned 10% of all residential listings sold were mine)I can directly attribute 4 of those sales to my virtual tours on realestateshows (which charges a nominal yearly fee).  Most agents in my market don't do a virtual tour and for the sake of me I can't figure out why. Too much time, too much effort, what? 

Probably 50% of my listings come from my efforts on Active Rain either directly, from someone who called after reading a post, or indirectly, from a neighbor who called me after I quickly sold their neighbors listing. 

To recap -

  • Active Rain is productive IF DONE RIGHT - I'm not going to go into a long dissertation on what that means.  Read ActiveBrads blog if you want to know how to properly use your AR blog. This I can tell you, if you don't plan on blogging to the best of your ability, don't do it.  Blogging can really work against you if not taken seriously. 

  • Utilize free websites for posting your listings.

  • Good signage has been HUGE in my success this year -  I wear my name tag everywhere and when people read my name I hear, "Wow, I see your signs everywhere around our county." Name recognition is huge. This can work against you if you're flipping people off or cussing them out when you're driving, not that I've done that.

  • Do a virtual tour on all your listings- realestateshows (I'm not getting paid for this BTW) is very affordable and takes very little time to post a V.T.  Don't be lazy...just do it.

  • You can fork over the $$ to realtor.com if you want to, but I'd check stats to see if it's cost effective- In this economy, who can afford to do something as costly as realtor.com if it isn't producing a return on your investment?

  • Have a website - I use Top Producer (they aren't paying me either), but apparently my website is pretty awesome in their eyes, because they give my web address to agents who ask for an example of one of their sites.  I get calls every now and again from agents asking how I like the site.  I LOVE my Top Producer website.  It's VERY affordable and they have awesome tech support.  Check it out and see what you think. You can call me if you like--Fran's cell, 707-218-8162--if you would like to ask me any questions, that's what Ambassador's are for.

  • Write a monthly market report -  You're just plain crazy if you are not doing this.  You are supposed to be an expert in your market.  You establish your expertise when you KNOW your market stats and there is no better way to know your stats than to do a market report.  You will dazzle your prospective listing clients with this information.  Just do it.  Stop being lazy. 

Do all these things and if you don't get more and sell more listings, call me.  I am not adverse to helping an agent in need, just don't be from my market! Just kidding...sort of. 

Crescent City Custom Home Listings  Crescent City Luxury Home listings  Crescent City listings under $300k  Crescent City foreclosure listings  Search the Crescent City MLS

Thank you for stopping by. Your comments on this post are welcomed and appreciated.

 Fran Gatti Del Norte County Real Estate Agent

Brought to you by Fran Gatti at  REMAX
No one works harder for you! 
Bus: 707-464-5400, Cell: 707-218-8162
Email: frangatti@remax.net
Website: FranGattiHomes.com
My Blog: Fran's Blog
RCDPro®

 
Post is included in group: Top Producer Website Users
Post is included in group: RE/MAX Active Rain Bloggers
Post is included in group: Real Estate Rookie
Post is included in group: Learn to be a Top Producing Listing Agent
Post is included in group: Internet Lead Generation-How Best To Capture Your Audience

56 Comments on Be a Productive Listing Agent

OCT
25
107,089 Points

Fran, It sounds like you have it all together. Good Tips. Thanks! I really never liked Realtor.com. More harm than good!

3:53am • #1

Fran,

Thank you for the great post. I also paid over $3000 in 2008 to Realtor.com for a first page placement in searches with no concrete result.

I guess we are still in one of those professions where hard work pays off... and all the easy ways still do not produce results. 

4:27am • #2
832,146 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

You are a professional in every sense of the word. 

I query buyers regularly about the source that led them to me and quite often they say, Realtor.com.

HA!  That is quite impossible since I don't list properties for sale and haven't had a presence on R.com for almost 15 years.  That was before I realized that R.com was a listing advertising model.  I've learned a few things over the past many years. 

So, if a consumers states that they found you on R.com, think about it.  It could and probably was the IDX on your personal web site.  

Excellent analysis Fran. 

5:09am • #3
Outside Blog

This is fantastic information. You sure know your stats on where your business is coming from. Our Realtor.com contract is up for renewal next week, but you really have me thinking.

5:44am • #4
3 Featured Posts Localism Sponsor Outside Blog Hit Router

Hi Fran...Really enjoyed your post.....thank you.....my team members and I keep track of where our business is coming from.....at our open house events, we have visitors write down how they found us and when we receive a phone call, one of the questions we always ask is how they found us.

5:49am • #5
Outside Blog

Thank you.  Great post!   I think we are experiencing more people hitting our site because of Activerain but we are too new to it to tell. 

6:26am • #6
Localism Sponsor

Fran, you put forth some fantastic ideas and truths in your post.  Your top 10 list is certainly telling.  One question:  Do you sponsor any communities on localism, and if so, how is your return on that investment?

Thank you for sharing your ideas.

6:37am • #7

Great tips! It's nice to see that most of your marketing is online. I am also doing a similar marketing campaign and online is the place to be. Thank you for all the tis.

Jean Richer
Ottawa, ON

6:39am • #8
Outside Blog Hit Router

Fran, thank you so much for this information. I need more strength in my internet presence, and my wife who is internet savy will help me get it. Your tips are most helpful to our gaol.

6:55am • #9
107,320 Points Localism Sponsor Outside Blog

Fran...Am I glad I click on this blog. Thanks for the information.

8:25am • #10

Fran, I just had to Bookmark this one - WTG - great info. The monthly market report is now in my 2010 business plan !

8:48am • #11
1 Featured Post

Excellent post. I have jotted down some sites to visit. Thank you for your generous sharing of information.

8:53am • #12

Fran - These are very useful stats and great information.  Lenn also validly points out that many people aren't really sure where they find their realtor on the internet.

8:59am • #13
456,346 Points 13 Featured Posts Localism Sponsor Outside Blog

Fran you have outlined a model for success.  It is so vital to know where the business is coming from.  I have to check your Top Producer site.  I started using other features of Top Producer and adding the website could make me even more efficient since the leads will be put right into my database.

9:19am • #14
148,523 Points 4 Featured Posts

I had a seller complaining about whether I was properly markeing their home. The also mentioned that I only had 4 pictures on relator.com, which is the standard if you don't donate money to them. I was able to show 1089 views of their home via Active Rain. I love internet statistics.

9:19am • #15

Excellent post!!  I get your point on how a well put together blog is more effective, thanks.

9:25am • #16
121,899 Points Localism Sponsor

Fran - Thank you so much for a inside look at what makes you a successful listing agent.  Most of my work is with buyers but it's good to see what happens on the other side.

 

9:30am • #17
Outside Blog Hit Router

Fran,  good post, I also bailed from Realtor.com in August,  I can't see any difference,  I use my Activerain blog, and every free lising site I can find.  I think people are savvy enough anymore to check out communities and local mls instead of Realtor.com.  I got one lead in 3 years.  Not good for the amount of money I was paying them.   Great post. 

9:43am • #18

Great post. I think everyone should do a video tour or atleast a virtual tour.

9:50am • #20
2 Featured Posts

Great post, I'm becoming more comfortable with blogging and love doing video tours for community and listings.

10:38am • #21
385,409 Points 28 Featured Posts Localism Sponsor Outside Blog

Congratulations on your star, Fran. You know, I see most of the activity coming to my web site originating from Active Rain, Trulia and Zillow. I get a few leads from Realtor.com but they're mostly on the lower-end homes.

sacramento agent

10:39am • #22
183,024 Points 31 Featured Posts Outside Blog Hit Router

Love the list Fran. Aside from how effective it is for our business, what I love most about Active Rain is the sharing of ideas and hearing from great agents (like you) what's working for them. You have impressive stats to share with your sellers...congrats!

10:50am • #23

Thanks for the great post.  I agree with paying Realtor.com for "enhancements".  It has never paid for itself when I used it.

10:51am • #24
Outside Blog

Thanks for sharing this great post and those stats I will have something to compare with when I analyze my visitors reports.

11:25am • #25
Outside Blog

Belly to belly beats it all...we can try and drive people off the internet but no matter what, it is the people you know and your sphere of influence that keeps us going.

11:26am • #26
Outside Blog

I've never thought about the Top Producer website!!! I'm definitely going to consider it and thanks for the tips on creating "google juice"!!!

11:29am • #27
5 Featured Posts Localism Sponsor Outside Blog Hit Router

Thanks for such a timely post! I JUST decided not to renew my enhanced R.com listing as I saw the same thing in my stats! They account for little to no result for me. And the cost is astronomical relative to everything else I do! As we speak I am investing that money into a complete redo of my website for 2010.

Just a note, I find it ironic that R. com isn't even owned by Realtors anymore yet they own the ability to use the one word we cannot use in our own domains!

11:38am • #28
1 Featured Post Outside Blog

Hi Fran ~ Thanks for some really great tips. I'm not a fan of R.com and have often wondered whether I'm missing out on something...I guess you cleared that up! I'm also contemplating what to do about changing website providers. (Point2 is really looking pretty dated these days and in my book isn't evolving quickly enough with the new technologies).

Plenty of food for thought here. Thanks again.

Denise

12:53pm • #29
158,423 Points 11 Featured Posts Localism Sponsor Outside Blog

Realtor.com is a complete slap in the face to agents.  Instead of figuring out ways to gouge us, they should have been giving us ways to interact with consumers which would have driven more traffic to the website and increased their ad revenue.  Too bad they missed the boat and now we use Trulia and Zillow instead.

Tina in Virginia

1:19pm • #30
128,355 Points 29 Featured Posts Hit Router

Great post Fran.  You are right on about everything that AR and blogging have to offer.  I clicked on this, even though it seemed to be written for listing agents...  Your points are just as valuable for buyer's agents and mortgage brokers.  Keep blogging and blog well!

2:15pm • #31
Outside Blog

Thanks for the post.  You have hit a lot of good points especially how great active rain is and amazingly its free. Many sites I advertise on don't do as well as active rain and that is a little depressing.

2:50pm • #32
Outside Blog

What a thoughtful blog post! Thank you very much; I appreciate it.

3:36pm • #33
217,272 Points 4 Featured Posts Outside Blog

Fran good solid info.  And I too am not a fan of realtor.com.  My contract expired last year and I was ever so glad to lose that expense that brought in nothing.  So far Active Rain is by far the winner with 4 or 5 sales as a result of consistent posting and building relationships - and that is just since Jan 09.

3:39pm • #34
110,649 Points 5 Featured Posts Outside Blog

Fran - I too dropped Realtor.com along time ago, the ROI was no longer there.

3:41pm • #35

Fran, You are confirming what I know about AR, and I've only been a member for a few weeks.  While you lay out basic points, they are each key to a well run agency. in addition, you provide proof of the importance of blogging.  We are lucky that AR members have so much to offer each other.

3:47pm • #36
343,204 Points Outside Blog

You list -- PelicanBayStatePrison.net??? - say what.... went there and it was under construction??

4:20pm • #37
209,077 Points 1 Featured Post Localism Sponsor Outside Blog

Hi Fran,  Another excellent post.  Your post would be a great roadmap for any agent.  Love the stats !

4:50pm • #38
Outside Blog

I thought I was the only one who got nothing from realtor.com.  Now I feel justified in not paying the premium and being able to explain to my sellers what works better.  Thanks.

5:18pm • #39
Outside Blog

Fran, what product did you use to track the list of incoming leads? Neat information!

5:41pm • #40
414,834 Points 59 Featured Posts Localism Sponsor Outside Blog

Hi Fran!  I love your pointers!  As a primary listing agent, I recently had a listing appointment where the seller gave me the name of my competition.  I gave her my CMLS stats (top 2% in the region) and instructed her to ask the other agents how many homes they've SOLD, their average DOM and their sales to list price ratio.  While she was doing that, I did the same and found that there was one who had only sold TWO properties all year--and she was even a contender??  About a week later, I got the call that I had the job, for which I was thrilled! It pays to do your research!

As for Realtor.com--this is sill a big area for Realtor.com and I do have to keep up my enhancements but, with only one lead from them so far this year, I'll likely let that expenditure go in 2010.

Great post, Fran!

5:52pm • #41
Outside Blog

Thanks for the tips. I put out a monthly news letter with stats and local developments. What do you include in your market report?

6:16pm • #42
169,539 Points 17 Featured Posts Localism Sponsor Outside Blog

Monique - I am happy to be in a profession where hard work pays off and there is no "magic bullet."

Thank you everyone for your comments. I just received a phone call from a buyer who put, "Down payment assistance, Crescent City," into a serach engine and up came one of my posts. They gave me a call for help. They are already working with an agent who hasn't told them to see a lender and get prequaled.  Amazing!  I gave them the steps to take to get the ball rolling. I can't imagine showing homes to a buyer who I do not have prequaled especially in our current market.  I have to find the home to match the financing, not the other way around. Not to mention, it is very distasteful to get a homebuyer's hopes up by showing them properties, only to find out they can not purchase at this time because of credit or other issues.

To the person who asked about Pelican Bay State Prison.net, that was my website that I started as a service hoping that transferrees to the prison (my markets largest employer) would value the info and look me up when they arrived. I did receive a lot of hits, but the money I paid for the website over the course of a year did not bring the desired return, so I let it go. I've noticed whenever I let a web address expire, someone buys it, no doubt thinking the previous owner let it slip and will come back to them to purchase.  Nope, not me. ROI wasn't good so they can have it.

I do want to mention that FranGattihomes.com is on my top 10 list of referrers to my website.  That is a web address I only advertise on my car sign (I have one on my husbands car too).  When consumer's come to my website from that address, I know it's from seeing the web address on my car. 

I purchased two of these signs for about $80 several years ago from an Active Rain member who has this side business.  I can't tell you what an asset it has been.  It's one more way people see my name and I'm getting hits on my website because of it.  I will try to get the link for anyone who is interested. 

Also, someone asked what I put in my market report. I put a link in my post to my market reports so take a look. 

I had another comment from an agent who works mainly with buyers. My first 3 years in the biz 75% or more of my closings were as a selling agent.  However, things change, so it's good to be prepared to switch gears if need be. 

Thank you again for your comments.  Have a wonderful Sunday.

6:38pm • #43
354,191 Points 16 Featured Posts Outside Blog

We have been both selling and listing and are now really focusing more on listings and trying to break into an area -niche - we are seeing a crack. There are a few agents that have been dominating but they are not selling a thing (and can't be found online - very strange I know!). We have never done R.com enhancements as nobody we talked to ever said they were effective. Also, when we ask clients where they saw us less and less are saying R.com around here. Great post. ~Rita

7:09pm • #44
181,311 Points 1 Featured Post

Thanks for the post today. I like it.....I dropped Realtor.com 6 mos ago.....I never got anything out of it over an 8 yr. period.

Patricia Aulson/Seacoast NH

8:29pm • #45
1 Featured Post Outside Blog

Fran- Great tips. I love the sign on the car. Please share if you remember the site.

9:47pm • #46
2 Featured Posts

From the desk of David Dee,

Fran, great analysis and tracking of your stats. It appears AR is showing there is proof in the pudding as blogging does pay off through consistent effort.

11:26pm • #47
347,975 Points 3 Featured Posts Localism Sponsor Outside Blog

Congratulations on your numbers. And, I agree, Active Rain and many of the free sites are great for pushing visitors though I've had little luck with Realtor.com, especially for the price.

11:35pm • #48
1 Featured Post Outside Blog

well you have it all mapped out dont you! this post was VERY informative and what i needed in my quest to increase my business. thank you VERY much for posting this.....new blog subscriber? check!

11:55pm • #49
OCT
26
Localism Sponsor Outside Blog

I too could show no added revenue from paying extra to Realtor.com

Actually I would say that my hands=down #1 driving force to my website has been Craigslist

5:07am • #50

Thank you, thank you and oh yeah...thank you!! :)

11:37am • #51
Outside Blog Hit Router

Thanks for the info Fran!  I've been thinking of changing my website because I'm just not getting much traffic.  I think I'll look into Top Producer.

1:22pm • #52
OCT
28

Awesome Information!! I had no idea!!  Realtor.com looks to be loosing some ground!! All the best!!

2:22pm • #53
OCT
29
Outside Blog

Hi Fran, great  info I like the car sign I've looked at those I think they set you apart. I really appreciate the research you provided I am dumping my web site and am looking at point to agent, I'll  have to look at Top Producer.

10:15pm • #55
NOV
01
169,539 Points 17 Featured Posts Localism Sponsor Outside Blog

David,

I'm very happy with Top Producer. I am starting my third year and they keep on rolling out improvements.  I am working on getting the web address for my car sign.  I get a lot of positive feedback from clients on that sign and I agree, it does set me apart.  I don't know of any other agent in my market that has anything on their car proclaiming they are in the biz.

7:57pm • #56
NOV
13
352,266 Points 4 Featured Posts Outside Blog

Which leaves me with just six things to say:

  1. ActiveRain rocks!
  2. ActiveRain rolls!
  3. ActiveRain rules!
  4. Fran rocks!
  5. Fran rulls!
  6. Fran rules!
5:09am • #57

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Fran Gatti - Realtor®, RDCPro®, Crescent City CA Real Estate

Crescent City, CA

More about me…

RE/MAX Coastal Redwoods

Address: 1072 9th Street, Crescent City, CA, 95531

Office Phone: (707) 464-5400

Cell Phone: (707) 218-8162

Email Me

Fran is the Crescent City/Del Norte County Real Estate Connection. Check out Fran's monthly market reports for insight into how the economy is affecting Crescent City/Del Norte County real estate and be sure to click on the link to REO's and Short Sales for some really good deals! Fran is #1 buyers agent in Del Norte County for number of homes sold in 2007 & 2008 and currently has sold more listings for 2009 than any other agent in her market. Put her expertise and enthusiasm to work for you.


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