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Just Leave It, No One Will Notice

By
Home Inspector with JRV Home Inspection Services, LLC HOI 394

When we hire people to do a job in our homes or really any where for that matter, we expect the job to be done right. Unfortunately there are some people or companies that seem they are not interested in providing good service. Or perhaps they may have a less than stellar employee.  Whatever the reasons for low quality we have to be careful who we select to do a job.

pipeI recently did a pre-sale inspection for a husband and wife who by their own admission can not change a light bulb. Because they are not handy they rely heavily on service providers to do work around their home.

From an inspectors stand point the home was well cared for and maintained; new roof, updated kitchen and bath and a newer furnace.

When I got to the job of inspecting the furnace is when a problem became apparent. The homeowners stated the unit had been installed in 2005 by XYZ Company. They would be coming by tomorrow to service the unit for the first time since installation.

What?

The homeowners explained since they have a pellet stove, the furnace actually gets little use.

I asked them have they ever changed the furnace filter.

No was the answer. Where is it, they asked.

I said well it's right here on top of the unit. You just take off the cover and pull out the.....filter

The filter was not coming out without some dismantling of the air intake pipe. By dismantling I mean cutting and re-gluing.

This kind of stuff makes me crazy. You know the guys who put this in knew about the pipe and yet they left it in the way of the filter. I also believe they left it wrong because they knew the homeowners, who are very honest about themselves, would quite possibly never discover their goof.

My advice to the homeowners was to have the company fix the mistake when they come to service the furnace and I would demand the service and repair is free.

 

James Quarello
NRSB #8SS0022
JRV Home Inspection Services, LLC

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Posted by

James Quarello
Connecticut Home Inspector
Former SNEC-ASHI President
JRV Home Inspection Services, LLC

 ASHI Certified Inspector

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Serving the Connecticut Counties of Fairfield, Hartford, Middlesex, New Haven, Southern Litchfield and Western New London.

Andrea Swiedler
Berkshire Hathaway HomeServices New England Properties - New Milford, CT
Realtor, Southern Litchfield County CT

Jim, took me a minute before I could type as I was LAUGHING a bit too hard. Ghesh, amazing. And I am sure they paid a pretty penny to have that furnace installed. What were those guys thinking? Oh wait, they weren't! You just have to be so careful.

Oct 27, 2009 11:06 PM
Dick and Dixie Sells
Sells Real Estate, LLC - Trinity, FL
Realtors, Tampa Bay Florida Homes For Sale

Oh my goodness, that is just plain wrong. Not just mechanically, but morally. I hate when someone takes advantage of a situation. Hope they get it taken care of successfully at no charge!

Oct 27, 2009 11:11 PM
Joshua Frederick
Home Inspector for ASPEC Residential Services, LLC - Defiance, OH
Home Inspector in Defiance & all of Northwest Ohio

I always love it as well, when you have to dismantle the furnace, work around a, sometimes hot, vent pipe to change filters that are located inside the unit.  Anytime I run into these, I always recommend upgrading by having a HVAC contractor fabricate a filter access on the exterior plenum to facilitate easy replacement. http://activerain.com/blogsview/709980/an-easy-homeowner-maintenance-tip-

Oct 27, 2009 11:26 PM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

James....what a terrible story.....this is what the judicial system is for.....it's just criminal that those people were taken advantage of.

Oct 27, 2009 11:39 PM
Ian Niquette
Square One Home Inspection - Markesan, WI

Nice find Jim. That is something they are definitely going to want to take care. The ehating company should never have installed it that way, what a shame.

Oct 28, 2009 12:49 AM
Tom Boos
Sine & Monaghan Realtors, Real Living - Grosse Pointe Farms, MI
Providing the very best of service to Sellers and

Who are these people who install equipment in such a shoddy fashion?  Is it possible that any idiot with a wrench, hammer and a can of glue can pass himself off as an installation pro?  Jeez!

Oct 28, 2009 01:04 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Don't you just hate those magic self cleaning filters?:)

Oct 28, 2009 01:23 AM
Celina Gleason
AgentOwned Realty - Manning, SC

Two "BONEHEAD" awards (southern term) are appropriate in this case:  One to the brainiacs who installed the unit, and the other one to the homeowners who had never changed their filter in five years - little use or not!  Hilarious!

Oct 28, 2009 04:18 AM
Steven L. Smith
King of the House Home Inspection, Inc. - Bellingham, WA
Bellingham WA Home Inspector

James,

Obviously you just do not appreciate the work of seasoned professionals. So narrow minded, as Nutsy has told me.

Oct 28, 2009 12:51 PM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Andrea, Careful is exactly what you need to be with clowns like these running around installing furnaces.

Dick & Dixie, I agree 100%. And you're right they shouldn't have to pay.

Joshua, Repair is surely needed.

Barbara, It sure is.

Ian, They will have to repair it or they can't change the filter.

Tom, One would think so sometimes.

Charlie, If only they were I would have nothing to say:)

Celina, It does seem to be a comedy of errors

Steve, Yes my appreciation for "professionals" narrows as my years of inspection experience widen.

Oct 28, 2009 01:41 PM
Kate Kate
San Diego, CA

James, the AG just called to say the installer was someone by the name of Nutsy. Go figure. Kate

Oct 29, 2009 10:37 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Kate, It comes as no surprise to me.

Oct 29, 2009 11:23 AM
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

Well, there's a sucker born every minute.  Shame on that company.  I am not sure I would have them back out to do anything...

Oct 29, 2009 01:13 PM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Jay, It is a catch 22 sort of situation.

Oct 30, 2009 09:30 AM
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

Great book.  Lots of laughs.  My favorite story:  Major Major Major Major.

Your situation appears to be a major, major, major, major problem too.

Oct 30, 2009 01:36 PM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

A major screw up.

Oct 30, 2009 11:54 PM