When I ask if you remember past clients, I don't mean remember them by clogging their e-mail and snail mail boxes with advertisments that nobody wants to get. Here is a better way to remember them and get some referral business at the same time:

Keep a list of those clients (this is great news for you Newbies) in a data base with the date they closed on their residence. Then every year on that day send them a little notecard to celebrate and enclose a $10. Starbucks (or some other coffee house) card and half a dozen of your business cards. They will love you for that! Remember to mention in your card that you would appreciate a referral if they know anyone thinking of purchasing or selling!

In addition, on a rotating basis, every week (or biweekly or monthly depending on the number of clients in your sold data base and how you personally want to do it) send 5 or 10 clients a 'thinking of you' notecard, letting them know you enjoyed working with them, hope all is well and would appreciate a referral to anyone they know that is planning on buying or selling a home!

You will be amazed by the number of referrals that start coming in! Over time you don't need to advertise as much, since you are getting clients from your previous clients!!!

It sure beats paying big bucks for fliers that nobody reads anyway or clogging somebody's inbox with spam that they will hate you for!!!!

 
Post is included in group: More Referrals: Strategies & Tips on Getting More Referrals
Post is included in group: Marketing 101
Post is included in group: Free Tools For Real Estate Agents
Post is included in group: Diary of a Realtor
Post is included in group: Agents who want REFERRALS!

20 Comments on Do You Remember Past Clients???

OCT
29
264,884 Points 7 Featured Posts Outside Blog

Thanks for writing an informative post on this important subject. I use my database to stay in touch with my sphere of influence.

10:00am • #2
220,263 Points 1 Featured Post

Ted and Harry- I love ActiveRain because we all share and help each other here!!!

10:02am • #3

Great idea. My clients really appreciate the handwritten notes, they know I took to the time to think of each of them personally.

10:03am • #4

I agree with you and when one really thinks about it the greatest gift that technology has given us is "untechnology". When was the last time someone took the time to write us a personal note? Sure email and newsletters are great however if you don't know how to use key words that are eye-catching they probably get dumped into the deleted box. We receive far too many emails and we tend to proritize them in terms of the originating sender. There's nothing that surpasses calling our existing database regularly throughout the year. I'm not afraid to ask for business. If you don't ask for something you won't get it. I go through boxes of personal note cards on a regular basis and it does leave a much more lasting impression than emails or newsletters. Snail mail is back.

10:06am • #6
2 Featured Posts

BarbaraJo,

Thanks for reminding me that it's the little things we do that have the biggest impact on someone.   Make it a great day!!!

10:06am • #7

I cannot agree with you more!  It is amazing just how appreciative people are for receiving a hand written note.  I've had customers keep them in their day planners just to look at when they're feeling down.  It was so humbling to hear they did that!  Great advice BararaJo, Brian B. would be proud!

10:07am • #8
220,263 Points 1 Featured Post

Don, Harold and Joe- thanks for your comments!! Joe, may I ask who Brian B is???

10:09am • #9

Brian Buffini.  He founded Buffini & Co., the nation's largest RE coaching firm.  Your method is similar to his except he teaches how to do it in such a way that referrals are guaranteed. Of course it takes some effort on the part of the student, but I think it's worth it to look him up.  I began in RE using his methods and I'll tell you that I could not have asked for a better way to dive into RE.  I began just after the RE slump and I have had nothing but growth. Check it out, I would love to know what you think about it. Go to: www.buffiniandcompany.com

10:32am • #10
220,263 Points 1 Featured Post

Joe- Ah yes, I have heard of him - Pat Kennedy loves his method!!! Thanks!

10:54am • #11

Anytime, have a blessed day. I'm a B&Co. Mentor so please feel free to ask if you have any more questions.  Just e-mail me if you'd like.

11:28am • #12
Outside Blog

I love the Starbucks idea.  I wish my Realtor would have done that for me:)

4:43pm • #13
220,263 Points 1 Featured Post

Lisa-  Well, now you can start the tradition with your clients!!!

4:58pm • #14
NOV
03
542,425 Points 13 Featured Posts Outside Blog

It is always good to remember past clients.

I just handed out tickets to a UVA game!

 

10:01pm • #15
NOV
04
220,263 Points 1 Featured Post

Charles - what a great idea! I am sure you are loved up there!!!

6:03am • #16
189,064 Points 3 Featured Posts Localism Sponsor Outside Blog Hit Router

Barbara, thank you for posting it, I used to do this but real estate has gotten so crazy that I somehow stopped it. Will pick it up again.

8:15am • #17
NOV
05
220,263 Points 1 Featured Post

 

 

Anne-  that is sooooo important and we all tend to forget when we get busy!

 

 

 

 

 

 

3:11pm • #18
NOV
09
Outside Blog

We use handwritten Thank You notes when we take on a new client, and hand written holiday notes an some great email DRIPs that we created for New Buyers, Sellers, Clients We Closed, Holidays, etc.

4:19pm • #19

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BarbaraJo's Blog - Clearwater and Pinellas County Florida Real Estate -

Clearwater, FL

More about me…

Charles Rutenberg Realty

Address: PO Box 302, Crystal Beach, FL, 34681-0302

Office Phone: (727) 512-0910

Cell Phone: (727) 512-0910

Email Me

Purchasing in the Seminole, Clearwater, Safety Harbor, Palm Harbor area of Pinellas County? Looking for an investment condo on the beaches? Retiring to our area and looking for that perfect home? Have a growing family and need more room to expand? I would love to become your real estate consultant for life! Having grown up in south Tampa and lived here in Pinellas County for the last 20+ years, I know the area well! With years of experience in the industry, I can guide you through the complex negotiating process. Give me a call today! Call Barbara-Jo at 727-512-0910.


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