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DISRESPECT FOR STAGING - WHEN A CLIENT TRASHES YOUR DESIGN

By
Home Stager with Salazar Staging & Custom Interiors

Previously, I had this titled, What to do When A Client Rearranges your Staging.  But as time went on and comments came in, we realized this is a bigger issue.  - DISRESPECT for staging.  Many of us stagers, me included,  have had a lot of challenges in attempting to reach agents, builders and homeowners.  We come into contact with so many people who think they can do what we do because they've watched some decorating tv shows.  Nothing is farther from the truth as we who stage know that there are specific reasons why we arrange furniture and layout wall art, etc the way that we do. 

Salazar Staging & Custom Interiors did a very large, multi-room staging in San Antonio.  We were particularly pleased with the way our furniture fit perfectly in the family room.   We were just recently referred to the site where this listing is posted.  It took several weeks for the builder client to send the MLS# and he had no interior shots on his website.  We were AGHAST at the poor quality of the photos, even our own shots were much better.  But what really was a rotten surprise is that they completely rearranged the family room.  This RE-DO by the client, is a perfect example of a lack of understanding of the very basics of staging.

It is written in our contract that no inventory is to be removed from the property, but now it's clear that I need to add, OR MOVED WITHIN THE HOME.  We lay out furniture in a very specific manner and that's what we're paid to do.  For this owner to go in and change everything is just wasting his money.   How do other stagers deal with this maddening, presumptious re-arranging?

Here is how we had the arrangement:  Our furniture layout allowed for an open feel to the rooms and allowed for a good flow between the kitchen and morning room.  Our large wall art brought interest to an otherwise big, beige bore and tied in with the furniture below it.  This is a pretty narrow room, but our arrangement gave it the most spacious look it could have.

SALAZAR STAGING - DEN MAKE OVER

This is how they rearranged it -Note the wall art looks randomly placed, there is now a chair in front of the fireplace and the back of the couch that you see from the kitchen, completely cuts the room in half.  The lamp and chair  obliterate the fireplace. Not to mention, this is a poor quality shot with papers/clutter in the foreground.  I ask you, which photo/arrangement would you be more drawn to?

Den Before Salazar Staging

EVEN SOMETHING AS SMALL AS PILING UP THROW PILLOWS, CAN CHANGE THE QUALITY OF THE LOOK

HERE IS HOW WE HAD THE PILLOWS

THROW PILLOWS CORRECTLY PLACED

AND HERE IS HOW THEY TOOK THEIR PICTURES

AFTER CLIENT MOVES PILLOWS

 

Comments(21)

Bruce & Sandy Soli
Sierra Sotheby's International Realty - Incline Village, NV
Tahoe Lifestyle Experts

Why would they change it BACK?  That is a waste of money!  Hopefully you were paid up front.

Oct 29, 2009 04:09 AM
melody salazar
Salazar Staging & Custom Interiors - New Braunfels, TX

This was a vacant house so they weren't changing it back to an arrangement, they merely dismantled what we did and  rearranged as you can see in the second pictures.  No rhyme or reason.

This home was poorly laid out - HUGE, almost oversized bedrooms, with a teeny kitchen.  Extra large wooden deck, but a tiny side door to lead out to it rather than nice French doors that would then highlight the deck as an extension of the family room. 

So, although it's very disappointing to have your work gutted, it's not surprising coming from this builder.

Mel

Oct 29, 2009 04:16 AM
Joe Colón, Jr.
Jenny L Colón, PC - Chesapeake, VA

My question is, what's up with the re-arranged chair in front of the fireplace?  I agree, your arrangement has a much greater sense of symmetry and cohesion; however, you can't blame them for not wanting to try...after all, they probably watched MANY hours of HGTV and knew what was best.  LOL 

Seriously though, did they explain the desision to move stuff? 'Cause dang, what they did looks sloppy.  Great job ladies, sorry it had to be spoiled the way it did.

Oct 29, 2009 04:21 AM
Li Read
Sea to Sky Premier Properties (Salt Spring) - Salt Spring Island, BC
Caring expertise...knowledge for you!

Very interesting and clear example of how a "designer eye" really does make a difference in presentation.    Also, though, in how difficult it is for some owners to detach from the word "home", and remember the "house" description (that's the buyer's perspective!).

Oct 29, 2009 04:23 AM
melody salazar
Salazar Staging & Custom Interiors - New Braunfels, TX

No explanation given - we didn't even know they had done this because for several weeks they would not give us the location to see the listing online.  On the builder's site, he had only an exterior shot and a set of floorplans - NO interior pictures!  This morning was the first time I was able to locate his interior shots - again, very poor marketing. But we can only do our job and then it's up to the owners.  If he wants to shoot his own foot, so be it.

It may be they didn't want us to see their photos with the rearranged furniture.

Grrrrrrrrrrrr!

 

Oct 29, 2009 04:25 AM
Nelson Carrillo
Real Estate eBroker, Inc. - Phone: (619) 940-6560 - Bonita, CA
South San Diego, CA Homes For Sale

wow, they murdered your art!!!

-Nelson

Oct 29, 2009 04:37 AM
Lina OL
Deluxe Home Staging & Design - Northbrook, IL

Can't they tell that it looks better the way you had it! lol

I guess that's why we are the stagers and they're not!  It is a natural talent...an eye for design!

 

Oct 29, 2009 05:34 AM
Maureen Bray Portland OR Home Stager ~ Room Solutions Staging
Room Solutions Staging, Portland OR - Portland, OR
"Staging Consultations that Sell Portland Homes"

Our contract states that once staged, the furniture may not be moved without agreement from our staging company.  We're paid to be the experts and our clients trust that we know the best way to showcase the home. 

Oct 29, 2009 05:34 AM
melody salazar
Salazar Staging & Custom Interiors - New Braunfels, TX

We have this in our contract as well - but here's the burn- Now that I see what they've done, how do I handle it without alienating the client?  I could go in with guns ablazing, but most likely that would motivate the builder into breaking down the staging.

Maureen - what would you do if this happened to you?  I'm at a loss here!

Mel

Oct 29, 2009 06:07 AM
Maureen Bray Portland OR Home Stager ~ Room Solutions Staging
Room Solutions Staging, Portland OR - Portland, OR
"Staging Consultations that Sell Portland Homes"

Mel -- I would weigh the advantage of going back in and staging it the way it should be staged ... or letting it go.  For me, my clients know they may not "move" the staging within the home unless we discuss it first, and they agree to that when signing our contract.  If one of my clients did this I'd contact them and explain the benefit of the original furniture placement and remind them -- in a very friendly way -- that they hired me as an expert home stager, and that I staged the home to showcase it's best features (like the fireplace) and to maximize the flow between  the kitchen and family room.   If they want to keep it the way it is now, then I'd also gently remind them that it will likely have a negative impact on potential buyers....and may the cause of people not making an offer.  Good luck and let us know what happens.

Oct 29, 2009 06:25 AM
Tessa Skeens
Hampton ReDesign, Home Staging and Redesign - Grand Junction, CO
Staging For Realtors, Builders & Investors

I can feel your frustration through your posts! Completely understand it too. Unfortunately even a contract is only as good as the parties who agree to it.

If it were me, I would try to start a discussion about why they changed it and like Maureen explain the reasons why it was arranged the way it was. To enhance the homes features while correcting any flow issues that will throw buyers off.

It's obvious from the photos that they just don't get it and sometimes that's the case. What seems obvious to us is just not clear to someone who does not have the objective vision of a professional stager. It may be that someone who is close to or related to the builder came in and said "oh I can do better than this" and took over. You just never know.

I've been hired for a staging consultation, taken some nice photos and then found out that the realtor/husband never used them and the home is still sitting on the market. You can only do the best you can do, and hopefully you can still use your photos for your marketing.

You did a great job!!

Oct 31, 2009 03:22 AM
Linda D. Pufford
Stage with Divine Style - Home Staging - Novato, CA
ASPM, Marin/Sonoma Home Stager

Mel,

I also have this in my letter of agreement...but I too have had my things moved.  Not as much as you have had. 

It is a tough situation but I would talk to them and let them know.  I did have a fellow Stager that had it in her contract that if her furniture was moved there would be a fine to pay and had them initial it. 

I hope it can all be straighten out...I really feel for you Mel.

Oct 31, 2009 01:46 PM
Wendy Carroll
Coeur d'Alene, ID

Yikes!  What a dissapointment for you.

At the very least, I would remove my business cards from the home.  No need t have prospective future clients attribute the messy work to you.  (It might also send a message to the builder that you wouldn't want to take credit for the rearrangment)

Nov 01, 2009 04:34 AM
Cathy Brosius
Arranged Smartly LLC - Saint Louis, MO
Home Staging St. Louis region

Wow, your original set-up was beautiful!

I understand how you feel, I've had an agent rearrange my furniture in a vacant home before. I haven't added it to my contract, yet, I'm still thinking about that part. I would ask the homeowner why they (or the agent) rearranged the furniture. Sometimes just explaining your thought process is helpful. Clearly, they have no idea what works if they put a piece of furniture in front of the fireplace... They may listen to you and your reasons. But if I were you, I wouldn't change it back unless they pay an additional fee. You were paid according to your contract and you don't owe them anything else. If, after hearing your reasons, they want to put it back, it seems they are capable of moving furniture!

Nov 01, 2009 05:47 AM
Michael Fontana
Round Rock Home Stager Austin Home Staging - Round Rock, TX
@ The Stage Coach

Hi, Melody!

I think this has happened to all of us. I staged a semi-vacant last year at this time - and one of the home owners brought all of her artwork back from the new home.  I smiled, nodded, thanked her, but insisted I had brought along my own artwork.  Needless to say, after I finished, she took my stuff down and put up art-collages of her stuff in most of the down stairs rooms.  It enfuriated me!

But, I politely sent an email to her and her husband to say that I believed the changes that were made did not increase the appeal of the home, and in fact, added unecessary clutter to the walls that will distract potential buyers from the room itself. 

Then, I noted the paragraph of my contract that states if the owners or their contractors move my completed work, there is an extra charge to return it to Staged condition. 

Guess what: the feedback from the first three visits all included a negative comment about the artwork arrangement.  They never did ask me to redo it.

Lastly, the house never sold.  Now, I always want my homes to sell. But in this case, I was not disappointed.  I stand by the fact that I held up my end of the contract, providing Home Staging Furnishings and Services to increase appeal, help buyers focus on features of the home, and present the home to the best show quality that can be expected. Near the end of the first term of their listing, they came down on me for the Staging. Luckily, the REALTOR had told me they were over priced by $25k - so I put it back on them.  [Lack showings generally means the house is overpriced.] Apparently, the REALTOR had never had that conversation with them... It was just a mess from the start.

The Stage Coach Austin Home Stager

Nov 03, 2009 12:06 AM
melody salazar
Salazar Staging & Custom Interiors - New Braunfels, TX

Michael,

I feel for you and can now relate even more, now that my own work has been kicked to the curb.  I was wondering if you were able to collect the fee noted in your contract about them moving your inventory. 

This leads me to a whole other thought for a blog - collecting on things such as damaged items, late fees, no-moving fees, etc.  Also, collecting on the break down fee. 

Will start that now, so look for it and I would love to hear how your collection experience went.

Mel

Nov 03, 2009 03:30 AM
Beth Lester
Beth Lester Designs - Torrance, CA
Home Staging & Interior Decorating

Yousa - these are some stories.

I think the most important thing, if they won't redo it properly, is to make sure your name is nowhere to be seen!

So sorry this happened.

Beth

Nov 03, 2009 11:11 AM
Team Honeycutt
Allen Tate - Concord, NC

What a shame.  I took a staging cours and it is much harder than you think.  If I had a client who wanted their home staged I would get a professional.  The class I took just made me realize how little I knew.

Nov 16, 2009 07:42 AM
melody salazar
Salazar Staging & Custom Interiors - New Braunfels, TX

Allen - Thank you for acknowledging the efforts that go into professional staging.  I wish you could share that with other REA's ~ Staging works, plain and simply.  The only thing I would suggest is that YOU make the suggestion to your clients.  Many homeowners may not know about staging and since it is such a great marketing tool, need to be informed by their agent.

There is a very specific technique to staging, it is NOT decorating to live.

Thank you for your comment,

Mel

Nov 16, 2009 07:51 AM
Valerie Sagheddu
Apostle Art Home Staging & Design - Stroudsburg, PA
~Home Staging Professional, Poconos, PA

ValOMG!! I have only had a few clients make slight changes and I was annoyed. I can imagine how infuriating this was for you. We spend a lot of time making sure every detail is just right and as you said, even adjusting the pillows can through off the delicate balance we work so hard to achieve. I think it is difficult for non-stagers to understand this fully...everyone's an expert huh!

That Stinks...your work is AWESOME!

Nov 19, 2009 02:21 AM