As a real estate agent, you are probably aware that one of the most important elements of effective online marketing is the strategic promotion of your services or property listing with the ultimate intention of having the reader take some form of action. Easy as this may sound, copywriting that is geared towards this target is an art that requires practice in order to be successfully mastered. What you may not realize is that your prospects want more from your copy than just a description of what you do and how you do it. Many, in fact, will survey your words in search of a "relationship" of sorts.

A personal, inviting copywriting voice takes effort to project.  Trends in today's marketplace demand innovative copy. Generic wordage, industry jargon or excessively company-focused copy just doesn't cut it when you want to convey understanding and show concern and solutions for potential clients issues. You need to speak to your target customers in a language they will understand and communicate to them the benefit potential of a relationship with you. And it's quite simple, too - just keep in mind that it's not only about what you can do, but what you can do for your customer! 

There are some simple steps that can help you in your quest to engage potential homebuyers and sellers and make them want to choose you over the competition. When writing the copy that will be used on your website or blog post, it is important that you direct your pitch to an individual, rather than to the collective population.

 Since many agents out there think in terms of "what services do I offer?", you can automatically stand out if you just tweak your perspective to focus on "what benefits do I offer to potential clients?" Of course, your site will still include the listings and/or services you provide. Just make sure the descriptions of such integrate the advantages they present as well. For instance, pay close attention to the differences in the following:

With over 30 years of experience, XYZ Company takes pride in being one of the best in the industry.  Each and every one of our clients is entitled to dedication and outstanding service as they search for their dream home.

Here's the new version:

When you want to work with the best, give XYZ Company a call!  You will benefit from more than 30 years of industry experience and be entitled to quality service and detailed attention as we help fulfill your dreams of homeownership.

Of course, anyone can say they deliver benefits, but few can say it persuasively. Once you've identified yours and determined which are the most compelling, it's time to plug them shamelessly on your site!  However, you must also make a point of supporting these claims. You may get some insight on this from your sales team, or perhaps to just think of yourself on the other side of the fence. What do you look for when you are a customer? Convince the reader that you really can deliver these benefits, and keep it short, sweet, and directed towards them.    

In the end, the message is simple: allow potential clients to gain insight on the benefits offered when choosing to work with you. Remember to concentrate on using customer-oriented words rather than company-focused ones. When you put yourself in your customer's shoes, you're more likely to get their attention and connect with them so that they will be more inclined to respond in a way that will be valuable to you both. 

 
Post is included in group: Rainmaking - Internet Marketing Strategies
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29 Comments on Writing for Success on the Web

NOV
06
1 Featured Post Outside Blog

Good points Anita. It's probably old fahioned, but I was taught about features and benefits a long time ago. Too much real estate advertising is about "me, me , me."  

8:41pm • #1
NOV
09

Rich,

I think many real estate agents can get lost in the concept of branding and promoting themselves. Perhaps benefit driven copy is old-fashioned, but it is re-emerging as the standard on the Internet where there are millions of choices for the same services or product.

10:40am • #2
NOV
10
594,337 Points 63 Featured Posts Outside Blog

Hi Anita. A "call to action" statement in Marketing is a key theme to move the ball down the court. No shrinking violets when it comes to Sales. A "little" ego never hurt anyone. It is part of being competitive. A good thing in my view.

6:47pm • #3
Outside Blog

Benefit driven copy is not old-fashioned. Our clients and customers want to know what we WILL do for them. Great post Anita!

6:57pm • #4
452,189 Points 10 Featured Posts Outside Blog

We want to be able to explain how we can help our clients.  I like the low key way.  If buyers or sellers like me then I am doing go.  No hard sell for me.

7:09pm • #5
Outside Blog Hit Router

Refreshing! A simple, yet, excellent post. I agree and further state that copy writing destroys the credit of our profession. When people take words and use them incorrectly in marketing it hurts us all. For example, "experienced agent" .....6 months in the business, or "renovated house"....new carpets and tile or "refurbished home".... new paint job. Write the truth and write it uniquely to better the position of the client.

7:26pm • #6
1 Featured Post Outside Blog

Hi Anita ~ Love your example. It really gets your point across well. Great post, glad it's featured - The powers that be took their time with that, didn't they?

Denise

7:29pm • #7

Great Post, Anita,

It is amazing how a few simple word changes can transform the Old Blah Version to the New WOW Version!

Take care,   Laurie

7:58pm • #8
Outside Blog

features, benefits. Benefits, features. This is basic but excellent reminders of the importance of copy writing for profit.

8:50pm • #9

Hi Anita, Great info!  I often forget to put the emphasis on the benefits instead of the product itself.  Kind of the difference between selling what the seller has to sell vs selling what the buyer wants to buy!

Verlyn

8:53pm • #10
Outside Blog

Ask not what your customer can do for you, ask instead what you can do for your customer.

9:13pm • #11
175,376 Points 6 Featured Posts Localism Sponsor Outside Blog Hit Router

This was thought-provoking. Your point was well made, but I think I need more than one read, and more than the example you provided, to really wrap my head around the concept, to fully make use of it.

9:51pm • #12

Beverly, that is very well put.  The client wants to know what is in it for them.

Trudy Sarver
9:51pm • #13
183,215 Points 2 Featured Posts Localism Sponsor Outside Blog

Great points, it has to be customer-cetric wiifm, and your obviosly good at it.

10:04pm • #14
261,758 Points 2 Featured Posts Hit Router

Hi Anita -- Your post here was a topic in a CRS designation class I took on the importance of benefits versus features, WIIFM (the consumer, not us), etc.  You are absolutely right and I would say 90% of marketing ignores these truths.

10:11pm • #15
194,659 Points 19 Featured Posts Localism Sponsor Outside Blog Hit Router

It's always a good reminder that it's not about what your country/client can do for you, but what you can do for your client/country. Not about you, but about them.

Least important word: "I"

Most important words: "Thank you."

Thanks!

10:50pm • #16
Outside Blog

Great blog to get us back to the basics...plus one of great importance once said "It is more blessed to give than to receive".

11:28pm • #17
NOV
11
2 Featured Posts

From the desk of David Dee,

Anita, it goes back to being customer-centric. That is the focal point for success.

 

1:55am • #18
Outside Blog

Thank you for the excellent post and suggestions.  Best part of AR are these great posts that flip the switch and turn on a very bright light bulb!

5:52am • #20
Outside Blog Hit Router

Your thought about promoting the customer benefits versus the services offered is a great idea for all of us. Thanks for reducing it to a business thought for me.

6:49am • #21

Great post and suggestions.  Thank you!

8:22am • #22
128,411 Points

Anita: Thanks for the tips. I appreciate it! I learned several years ago to incorporate the word "you" in my writing. We should all do this. The old saying "what's in it for me" definitely applies here. Thanks again!

8:54am • #23

Gary - You are right about including a "call to action," it is key, but the soft sell strategy is truly taking over. Slowly building trust with people can lead to customer initiated action.

Jackie - Good common sense never goes out of style.

Russ - Building a relationship with customers keeps them coming back. They trust me and I take that trust seriously...so like you, I approach them the same way I would like to be approached.

Lane - Truth in advertising is becoming the norm. Today, when your customers can write a blog or post on a review board damaging commentary, words and actions have to be well thought out.

Denise - I am grateful for every opportunity that comes my way whether delayed or not :)

Laurie - Role playing can really help when trying to figure out how to market your services. What would grab your attention.

9:03am • #24

Aaron - Good, benefit-driven copy not only serves the purpose of converting clients, it can also be beneficial for SEO if longtail keywords are included.

Veryln - I recently had a reminder of that scenario. Keeping up on the needs of your target market is a great way to avoid a trip back to the drawing board.

Beverly - Now that philosophy is likely to always been in style.

William - I promise to write more posts that are centered around benefit driven copy.

Trudy - There are many ways to present services and product. It doesn't necessarily have to be formal or informal, funny or serious, detailed or simple. It just need to speak to the customer's needs.

 

9:32am • #25

Michael - Customer-centric is truly the emerging trend on the Internet. Your potential clients are literally inundated with choices and real estate is already so competitive, those that stand out in one way or the other will be most successful.

Chris - Yep, I think its a difficult transition especially for those in ultra professional spheres to loosen up the collars and present copy that speaks to the customer instead of at them.

Pacita - I like that, especially that you remind us to be grateful and thankful. I know that many real estate agents work tremendously long hours and put much effort into selling many times without any results, but part of building long-term relationships with clients is remembering to simply say "thank you."

Mark - It does feel nice to give to someone, it changes the tone of the entire relationship and it can be the first step to a mutually beneficial relationship.

David - Love your pic.

Renee - There truly are many benefits offered by being a member of ActiveRain. I learn a lot too and get plenty of ideas.

Dave - It's enjoyable to see things from a different perspective, even if you're familiar with the principals.

Joyce - Thanks for stopping by.

Paul - It's been rough for me since I have a BA in English literature. I felt like I was doing something naughty when I first started writing in first person voice. Pronouns were cause for a rewrite or an "F" back then. Thankfully, I have been able to get over academically induced anxieties and expand my vocabulary to include both "you" and "me." :)

10:00am • #26

Great post, Anita.  Thanks for sharing!

10:38am • #27

Great blog about getting to the roots of blogging...well done!

1:33pm • #28
215,017 Points 1 Featured Post Localism Sponsor Outside Blog

Hi Anita,  I enjoyed reading your well written post.  Perhaps you could do a more detailed post using some specific listings and how your approach would benefit the client ?  Well done !

2:30pm • #29
NOV
15
Outside Blog

Anita,

Thanks so much for this post. I had been using 3rd person which is professional but cold. Your way is simply appealing and more direct. Time to rewrite my appeal.

10:20am • #30

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Anita Koppens

Mesa, AZ

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Dynamic Page Solutions

Address: 2659 W Guadalupe Rd Suite 216, Mesa, AZ, 85202

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