Serving first time home buyers have been one of the highlights of my career. An agent who serves first time home buyers need to be able to fully grasp the emotional roller coaster our clients go through. We handle contracts everyday. We take clients from house-hunting through the closing table. We do this seamlessly and professionally but we forget that our first time home buyer clients take a huge emotional baggage with them. Most of all, we as professionals taken for granted many things we do everyday but our first time home buyer clients don't feel exactly the same way.

Did they do the right thing? What if there is a better house out there? What if this, What if that? That's the role real estate agents play in serving this particular segment of the population: First Time Home Buyers.

Well, if you have forgotten what it "feels" like to be a first time home buyer, please read my client's words below. Our first time home buyer clients are packed with all the emotions when buying a home.

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Recently, I was privileged to work with Tracie Gaston - a wonderful client who was very proactive in her quest to homeownership. I cannot find a better client. With Tracie's permission, she wrote:

Hi Loreena,

As you can see below, if you ask me to write something, it's kind of hard for me to make it brief. I know you asked me to give my testimony that was more directed towards my experience as a new homeowner and not necessarily about you. Well, I'm sorry, I have to share my experience with others. I was so lucky to have found you as a realtor. Otherwise, this experience could've been a very different one. Although this is very long, I really hope you have a place to post it because I really want other people to know what an awesome realtor you are!

At the age of 37, I finally decided to take the leap into home ownership. I had been thinking about purchasing a home for years, but always found a reason not to. I think my reasons or excuses for not purchasing a home stemmed from my fear of the unknown.

I was totally clueless about the home buying process, so I did what most first time home buyers do, I got qualified for my loan and started looking for homes via the internet. I found a house I wanted to see, so not knowing any better, I just contacted the agent who posted the listing. Boy was that a mistake. This particular agent did not listen to me when I explained to her what I was looking for in a home, so she basically wasted both my time and hers by showing me houses that I wasn’t interested in. Not only that, the agent wasn't even familiar with the area I was looking in!

At this point, I was very discouraged. I was searching for homes in the Plano/Frisco area. Almost every time I pulled up a listing, Loreena's name and website popped up (kudos to Loreena on her marketing efforts!). I clicked on Loreena's company website one day and started reading her blogs.

I couldn't believe how much valuable information was on her website. If Loreena had this much information on her website, I knew she'd be perfect for a clueless first time home buyer like myself.

I also appreciated that fact that Loreena was not afraid to mix her God First posts with her real estate posts. I contacted Loreena and set up an appointment to view some properties. When I met Loreena and we viewed houses together, I knew she had to be my agent!

I was impressed by Loreena's knowledge of the area and her sincere and honest approach to her job. I don't know how I knew, but somehow I just knew that she would not steer me wrong. I gave Loreena a list of my requirements for my home. One of which was that I did not want an East/West facing home due to the extreme heat from the Texas sun beaming through windows and the backyard.

To my surprise, the next time we toured homes, Loreena assured me that she had previewed the homes to verify that they were North/South facing since that was one of my requirements. I was so impressed and Loreena continued to impress me throughout my entire home buying experience.Loreena walked me through every step of the process and was in touch with me daily to give me updates.

A couple of my faults that I can admit to are that I'm impatient and I get stressed pretty easily. Loreena kept me grounded and stress free throughout the entire process. I think the thing that really made the experience so great is that I truly trusted Loreena. I felt like she always had my best interest in mind and not just her commission. It's so hard to find people you can trust these days and people who actually care about providing good customer service.

Loreena far exceeded my expectations by providing outstanding customer service. I trusted Loreena from the first day I met her and she proved that my gut feeling was correct. I'm also very happy to say that I not only met an awesome realtor but I gained a friend in the process. Thank you Loreena for making my first home buying experience a very pleasant one! After renting all of these years, I finally feel like I'm truly home.

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Contact:

Loreena Yeo
Realtor®/ Broker of 3:16 team REALTY
(214) 783-2210
loreena@loreenayeo.com

Super-serving Frisco, Plano, Dallas, McKinney, Allen, Little Elm, Prosper, Celina, Richardson, Dallas M-Streets, Dallas White Rock Lake area communities and other surrounding areas.

Copyright © 2009 by Loreena Yeo (3:16 team REALTY)
First Time Home Buyers Go Through a Stressful Time: Be Empathizing