Via Jane Penttinen (Sunstreet Mortgage, LLC - Sr. Loan Officer):

Bank of AmericaExcuse me BofA! You CAN NOT have it both ways!

 I refinanced a loan this week for some past clients.  I did their purchase loan in 2005.  We did an 80-15-5 because they had another home that had not closed yet.  The 15% second was a home equity line of credit.  Their previous home sold and they paid off the 15% second in March of 2006.  They never drew another dime on the equity line.

 

June 2008: 
They received a letter from Countrywide telling them their 0 balance equity line was frozen.  They were not allowed to take any draws on the line because the value had decreased.  No problem for them.  They weren't using the line anyway.

Like lots of other people, the equity in their home has evaporated but current rates are still better than what they had on their first so we put together a Freddie Relief refinance - a great deal for them.  We are able to drop their payment $200+ per month and because they didn't have PMI on the original loan, there is no PMI on the refinance even though their LTV is now 95%.

October 2009:
Bank of America (aka Countrywide) rears its ugly head!  There had never been a Deed of Release recorded for the "no longer usable" home equity line of credit.  The title company received a notice from BofA that there would be a $350 Early Termination Fee in order to do the Deed of Release.  Early Termination Fee?  On a line of credit they were no longer allowed to use? 

Really??  This Early Termination Fee showing on the HUD1 would prevent them from completing the Freddie Relief refinance.

My client took BofA the statement from March 1996 showing where they had paid it off.  She took them the letter from June 2008 saying they no longer had a home equity line of credit.  She took them the statement showing the $350 Early Termination Fee.  She asked them how in the world they could expect an Early Termination Fee when they were the ones who terminated the line.  BofA's response - "We didn't close the line.  We just won't let you use it." My client spent over an hour discussing this with the Wizards of BofA.  At one point they actually told her "if you do your refinance with us we may consider waiving the fee". 

Really??  My client told the Wizards of BofA "either this fee gets waived and you allow the title company to record a Deed of Release or I will go to the Attorney General and see what they think!  You CAN NOT have it both ways!  I didn't terminate the equity line - you did." 

Guess what?  She got it!  Refinance paperwork is all signed - we will record and fund on Monday.

BofA - what are you thinking?  How many other people are you pulling this stunt on?

 

Jane Penttinen, Sr. Loan Officer

Sunstreet Mortgage, LLC

520-547-4150

If you, your friends or family require the services of a mortgage professional, please don't hesitate to call me.  I am never too busy for any of your referrals.

BK090736      

 
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11 Comments on Excuse me BofA! You CAN NOT have it both ways!

NOV
07
Outside Blog

Bill,  Thank you for the heads up!  Just another thing we have to watch for now.  After so many years of running rampant and having it their own way, I just wonder how many thousands and thousands of people have been taken advantage of by these lenders?

1:42pm • #1
276,351 Points 15 Featured Posts Outside Blog

These guys are trying to get every dime that can get. We bail them out! Too bad we let them rum the local banks out of business. Thanks for the heads up!

1:51pm • #2
2 Featured Posts Outside Blog

Bill - Thank You for the honor of the re-blog.  We need to keep the consumer informed about how to fight back against abusive business practices.

2:04pm • #3
NOV
08
Outside Blog

Jane's story was so amazing I had to tell my wife.  Great job Jane on being persistent and working on behalf of your client!

2:09am • #4
200,593 Points Outside Blog

Gary, those guys have turned into monsters and must be tethered.

Eric, we should never "allow" anything determental to consumers or our industry.  Raise your voice and make yourself heard, it takes only a minute... Congressional Email

Jane, the honor is mine, well done.

Rick, I agree, Jane did a great  job and I am finding that we have many amazing people on AR.  I feel in good hands because we are judged by the company we keep.

4:51am • #5
834,248 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

Excuse me!  BofA can and does and will continue to "have it both ways".

Watch what they do, not what they say.  BofA, like many mega banks knows that it has only to issue a press release, read public relations statement, to give cover to the regulators and then is free to continue to commit frauds on the consumer. 

The more things change, the more they stay the same.

4:58am • #6
187,489 Points 8 Featured Posts Localism Sponsor Outside Blog

Bill, that is an amazing story, and not in a good way. Wow, how distressing. Another story to add to the mix, another thing to watch out for. When will enough be enough? What really bothers me is that we "trust" these people with our money on a day to day basis. I use the term trust loosely, we are forced to use them I guess is more like it.

What a crime.

4:58am • #7

that is just unbelievable!  Can you imagine someone at BOA giving them a hard time?  If I worked at the bank and that person walked in with that story and documents; it would have been a no brainer to waive the money. 

5:01am • #8
Outside Blog Hit Router

Bill - Thanks for the heads up.  I think these guys have been hit with so many foreclosures, refi's and workout loans they simply have more then they can handle.  And the people doing the day to day don't really know what to do.

So their not evil, they are just covered up and incompetent.

5:01am • #9
NOV
09
417,579 Points 48 Featured Posts Localism Sponsor Outside Blog

Bill,

The government hasn't taken over the banks.  The banks have taken over the government.

Mike in Tucson

7:50am • #10
Outside Blog

Bill / Jane - I'm happy to see that it  worked out for the borrowers in the end.  If I were the borrowers, a $350.00 early termination fee would be a small price to pay to save in excess of $200.00/month.  Especially if it was a way out of paying even more to the bank by staying with the same primary loan.

It's great to see it worked out for the best.  Just saying the $350.00 would not have been a deal breaker for me as a borrower.

11:57pm • #11

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Bill Ladewig Your FHA Guru - FHA and VA Loans Since 1970

Escondido, CA

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