Why pay on time? to be stabbed in the back again, and again.

Recently one of my credit cards dropped my limit. - No big deal never used card for purchases it was the "holder" of my debt with a "fixed rate".  In hind sight that should have been a red flag. One statement later - my interest rate was increased on the same card.  Was I being targeted? Had I missed a payment?   The nice customer service rep explained it was not me, it is a "reflection of the economy" and that many accounts have been affected.  

I have read Suzie Ormond and listen to the Clark Howard. I kept my balance on all the cards under 80% of maxed out (limit) & made sure all cards were paid. Always pay the highest interest card FIRST and everyone else got the minimum.  My lesson had been learned -- I knew if I fell into the over 80% category - they bank would pool me with the maxed out or delinquent accounts and all my terms would be changed.

Then shady got greedy; the credit card company dropped my limit so low I was almost maxed out and the following month, they could then doubled my interest rate.

Talk about kick a dog when it's down.  

I have become a savvy person with my credit card over the last 18 months because I am trying to pay them off. The debt I created in my early 20's by moving too many times, shopping, lack of medical care, school - you name it, I charged it.   I do not claim to be innocent-I have owned up to my debt - that does not mean I deserve to be taken advantage of.

I am not the only one on the banks S**t List.

 

Relaxing with my Sunday morning paper and coffee, there was my answer in the Work & Money section of the N & O "Banks had time to make changes".  Mary Cornatzer had an article talking about Congress' new bill to improve credit card regulations and the February deadline!!! Ugh. 

Then it hit me - the customer service rep that said "reflection of the economy" really meant - "hey lady --we have to charge you up the wahzoo now because the rules change in February"

There must be something I can do besides just wait and watch the bills spike.  Pay it all off in one swoop was not financially possible. Google to the rescue-  Articles from both Bloomberg & Time set me straight, I am not being targeted - we all are.

The changes in the banking industry affect all areas of lending - truthfully a credit card is a loan.  Similar to the improvement in the mortgage market, new credit card regulations have been created to prevent the predatory attacks within the banking industry.

 To name a few:

  • You will have to "opt in" to over limit transaction on your debit or credit card.  Yes, you may get declined at the register or the pump. 
  • You will have to receive a separate notification changing the terms to your account.
  • Interest rates cannot be increased unless you blatantly do not pay ( 60 days+ late)

(More examples Check out this article  Stop Buying Crap )

 I agree it does need help - The bill will help protect the public from banks that randomly change the terms of written agreement to meet there own financial goals.  No other industry allows you change the terms to a written agreement or contract at will.

 In May the card act was passed and instead of making the changes, the credit card companies spent the past few months raising interest rates and adding new fees.  If purpose of the regulations was to help protect the public why were the changes not IMMEDIATE. Basically, Congress told the crooks we will raid you in spring so start behaving now. Over all I think these changes will be for the best, I am just concerned about HOW & WHEN it will be implemented.

This slack action is costing me money I do not have.  My minimum before these improvements totaled $275/mo now the total over $500.  This is money I could have used to build by business or pay down the balance. I know I am not alone; many Americans have lived beyond their means for too long.  I wonder how many people will just choose to be cash only, or give up because they cannot afford to make even the minimum payment. 

I have not made a credit card purchase in 18 months.  Cash & carry is tough.  As a real estate agent I am lucky - I can control my expenses more easily than some because I have no employees to pay.   These changes have caused me to grow more slowly and definitely more calculated. Other small business' may not be as lucky, without a line of credit and spiking interest rates many may be force some to shut their doors. How will these changes effect buyers, sellers and credit scores? I guess time will tell.

READ YOUR STATEMENTS THIS CAN HAPPEN TO ANYONE WITH A BALANCE.

 

46 Comments on Why pay on time? Stabbed in the back again

NOV
17

Credit Card companies and how they affect your credit rating seem to be a moving target. Personally can't stand how they can blantantly change the rules on the fly.

2:20pm • #1
208,881 Points 14 Featured Posts Outside Blog

Great analogy--kicking a dog when it's down. Doing that ain't good for the consumer's credit score, either.

2:21pm • #2

I quit listening to the "experts" a while back.  If I only want to carry one card, why shouldn't I.  Dinging a borrower for such reasons seems silly.

2:30pm • #3
106,666 Points Outside Blog

At this point, I'd say "tough" to the credit card companies.  What're they going to do, wreck your credit?  If enough of this goes on, then a credit rating will be nothing but a reflection of the stupidity of the credit companies policies, not of a consumers credit worthiness.  If they're not willing to work with their customers, they'll wind up with nothing.  And they keep screwing their good customers and turning them into bad credit risks through no fault of the customer.  I know, I'm a victim of the same stupidity you just mentioned.

In Texas, they can't touch assets, they're unsecured. I'm almost to the point of saying "come and take it".  Its not like someone from Texas hasn't said that before.

Sounds like the topic of a post.

2:30pm • #4
2 Featured Posts Outside Blog

I did a recent entry on this problem, too. It's so important to read those statements. Great pulling together of info and articles, Jennifer, but I'm sure you would rather not even have to do an entry on this. Best of luck!

2:33pm • #5
1 Featured Post Outside Blog

Thanks for the comments -- I guess I am lucky since I already own a home. This can really hurt someone trying to get ahead and buy for the first time.

2:34pm • #6

Jennifer,

It seems like this is happening to a lot of people. A few months after the CARD Act was passed, I had 3 different cards send me notices that they were rasining my rates. The crazy thing is I wasn't using them, and was paying off the balances. I got mad and ended up cancelling all my credit cards - had a few rough spots with medical bills coming up after that, but came out better in the long run by working out payments up front and not charging them at higher interest [my local hospital offers a medical payment plan with no interest if paid on time and paid off within a year].

My husband kept his cards, and even though he only has 2, both rasied the rates. One lowered his limit twice, and he missed the second notice and went over limit, so he ended up with fees for that and an interest rate of almost 30% on what was a 6% card. The offered to extend his credit limit if he paid over $500 up front in addition to his payment, but he cancelled the account instead to stop the interest and fees from accruing, and will now be paying it off. I think a lof of people are just getting fed up and closing the accounts, which means the card companies are squeezing the other account holders even harder to keep their profits up. Maybe all this will force a lot of people to go back to the old system of not borrowing except as a last result.

2:55pm • #7
410,103 Points 34 Featured Posts Outside Blog

Hi Jennifer... I heard on TV that technology is to blame for the delay in implementation of the rules.  The banks lobbied that the time was needed to upgrade computer systems to accommodate the new rules.  Having been a technology consultant, I know that they can take a lot of time, but there has to be a better way to handle things like this.

11:10pm • #8
405,028 Points 3 Featured Posts Outside Blog

I have seen and heard of this many times over that past year. I have actually stopped using ALL credit cards just over a year ago. If I don't have the money in the bank.. I can't get it. Of course I still pay the balance on my cards until they are paid off. This can make things tough at times, but in the long run... It will be very nice.

11:29pm • #9

Just a few short years ago, people involved in "organized crime" were going to prison for the very things banks and credit card companies are doing "legally" today.  Hmmmmmmmmmmm!!

11:35pm • #11
NOV
18
101,962 Points 1 Featured Post Hit Router

Great post, Jennifer! As Greg notes, banks and credit card companies are the new Loan Sharks with the full blessing of the LAW on their side. The only way to avoid fees, charges, and usury interest rates is to either not use them at all (which may not be practical) or pay them off in full before they are due. Did you mention the trick they have of changing the due date?

Steve, if you truly believe that - let me tell you about this bridge I have for sale. LOL

12:03am • #12

Jennifer,

Do yourself a favor and cancel all your cards except one when you get them paid off.  Credit cards are just about useless and get more people in trouble.  I do agree that you need them for credit purposes and that you should use them once or twice a month just to keep your account active but pay cash or use a debit card for everything/

I can testify that our life has been much better since we rid ourselves of all credit card debt.  I have to say it is a very good feeling.

12:39am • #13
2 Featured Posts

I went on the Dave Ramsey plan for all my money needs.  My credit cards are gone.  And I haven't needed one in quite some time.  I sold a bunch of Supra iBoxes and a big TV and some other items to save up enough cash to cover emergencies. 

I made the mistake in believing credit scores mattered.  But credit ONLY matters to the people who make money off you buying into the idea that you need credit.  They've created the system, and convinced most of America that you have to have credit. 

My "Aha!" was when I realized that loans truly are a product that is sold to the consumer.  To the company selling the loan it's no different than a grocery store selling milk.  And we buy it!  I was working at Sears selling large appliances, when I realized that the company made more money when I "sold" a Sears card than anything else.  That "Aha!" led to me getting rid of all my credit cards and my truck loan.

Today, I'm better off financially than I have ever been and am no longer a slave to any lender.  Instead of paying out several hundred dollars a month for stuff I bought that I didn't need, I now only buy what is necessarry and those hundreds go straight to the bank and set aside.  You'd be surprised how fast it adds up.

Side Note:  If people would stop "buying" credit...the banks wouldn't have a product that allowed them to rip us off the way they do now.  Sorry about my rant...I get worked up over scams...

12:40am • #14
8 Featured Posts

I can't wait for the Realtor Credit Union to start offering credit card so I can cancel all mine at the major banks!  I am closing my accounts and moving several to our credit union. I have also had some cancel me since I paid them off in full each month and/or seldom used them.  I hope we all have long memories of this experience when it comes time to tell our clients where not to open accounts!

12:44am • #15
128,159 Points 4 Featured Posts

I spoke to a client today who had a 720 score just 8 months ago.  The limit n her HELOC was dropped due to the real estate market.  This dropped her her credit score. All the creditors raised her credit interest rates, one of them all the way to 42% - it's called universal default.  Eventually there will be a consumer revolution against these tactics.  I believe that the FICO score is the greatest marketing ploy in history - it's nothing more than debtor's prison.

This client had done nothing wrong, but her score is now completely tanked, her payments are too high for her to afford.  She is considering Debt Settlement with us but her husband favors a bankruptcy. 

This is the very ugly side of capitalism.

1:23am • #16
128,159 Points 4 Featured Posts

I just read your post more completely.  The credit card act was nothing more than a ploy by politicians so that they could get media coverage to make people think that they were pro consumer.  They gave the banks way too long to "implement" the changes and absolutley not protection for consumers at all.   The bill itself did nothing to address the issue of universal defalut and regulation the use of FICO scoring.

There is not one thing in this bill that gives the consumer any power at all.  It's all a sham.

 

1:27am • #17
Localism Sponsor Outside Blog

Wow, Great Post!  I will definitley watch my Credit Card Companies more closely!  Thank You!!

1:34am • #18
Outside Blog

Great and timely post. The credit card companies are kicking a dog when it's already down. Do they really think that notices that they send in the mail typed in size 2 fonts are legible to the average consumer?  It's ridiculous how they can change rules and start charging up the kazoo!   

3:51am • #19

We moved all of our debt on one card and it's not pretty.  We've always had good credit, I don't know if that's changed, we always make our payments on time.  Recently, our payment had went up two months in a row, despite the fact that we didn't charge anything to the card.  I called the company and the low rate had expired.  I was able to get them to reduce it again and the payment has gone back where it was.  However, since I paid the higher amount for the past 2 months, I'm thinking I can handle it again, which will be good to not pay the minimum.

4:01am • #20

Hi Jennifer!! Thanks for sharing!!  The big banks are pulling back the reigns on credit due to the default rate and the amount of unemployment right now (the #'s go hand in hand).  The FICO score is a pathetic model that has worked its way into insurance pricing and employment back ground checks to keep us all running scared!  Cash is REALLY becoming KING!!  All the best this holiday season!!

4:51am • #21
268,745 Points 44 Featured Posts Outside Blog

I believe that within 2-3 years time this is all going to backfire horrendously on the credit card issuers and we'll all be seeing "Come back, we have a great deal for you!!!" emails and cards.

5:00am • #22
310,549 Points 4 Featured Posts Outside Blog

Dig in and find a way to get them paid off or nearly paid off. Use them to help your credit but dont let them get much of your hard earned denero.

5:20am • #23
142,097 Points 1 Featured Post

I have been reading about these types of issues in US media and financial boards for over two years.  It is only getting a lot worse due to the new changes in US law that become effective in 2010.

5:29am • #24
1 Featured Post Outside Blog

I agree with the majority of posts. Pay off all but one of your credit cards and hold that one for emergencies.

6:50am • #25
296,133 Points 42 Featured Posts Localism Sponsor Outside Blog

A year and a half ago I worte about this practice. There were several credit card companies charging 34.79% USURY rates 

The goal of lenders is to make money- for years the emphasis was to create a credit dependent nation. They succeeded in that goal.  As inflation rose, consumers were slow to respond and change their spending habits.

Now with so many seeking debt relief, the lenders have been raising rates, establishing an exact hour the payment must be received (By 2PM)  so if you pay at 3pm your payment is late.  It doesn't matter if it is only by an hour. 

One company Capital One actually disabled a consumers online payment previledges- when the consumer called  to make the payment (to avoid being late) they tried to charge a $15 processing fee.  An arguement ensued.  They agreed to waive the fee, but entered the wrong account number.  You guessed it- they raised the consumers rate as a result of their processing error.

The best way to fight back is to stop using credit cards whenever possible.  For those people carrying balances, talk to your bank- you may find consolidating what you owe into a fixed rate equity line or second mortgage may just be the ticket. Not only will you reduce your overall payment drastically, you may also be able to deduct the interest you are paying.

It saved one customer of mine $550 a month in credit card interest payments. Then just cut up the cards and buy only what you can afford.

In the alternative perhaps we can we repeal the Tax Act of 1986- and revert back to making credit card interest a tax deductible item once again.

 

 

7:43am • #26

I agree, there needs to be more regulation on credit card lending and their ability to make changes at will. 

8:08am • #27

Jennifer, what a thought-provoking, articulate story!  You described the unsavory practice of credit card companies getting their last hits in before the new congressional bill limiting these practices takes effect in February!  Yes, it happened to me, too! I am down to one business credit card which I pledge to pay off each month...no matter what.  I cannot afford to keep a balance, despite the decline in my business this year.  Getting angry helps momentarily. But, in the long run, we all need to take charge of our credit. (Excuse the pun!)  Yesterday I received notification that my MC interest rate was going to be increased by 4%. There will be some other changes to the terms of this credit card which are in fine print.  It also happened with another card which I have ceased using.  I don't want to close the accounts because that will lower my credit score.

I applaud you for your honesty and openness about this senstive issue. We are all in this together! Good luck and keep those great blogs coming!

Roseann Annis
8:17am • #28
134,174 Points 9 Featured Posts Localism Sponsor Outside Blog Hit Router

Jennifer:

This is the second post I have read this morning dealing with credit card issues.  It just shows how they are increasing in problems for all of us. I pay off my balance every month - never carry anything forward and I am still being hit with all sorts of random fees. It is definitely a sign of the times and what Allison just said above makes sense.  I think, besides tossing in more fees, they are making the cut-off for the payment due much more tight so they can charge late fees to good customers. 

I know it's tough, but it is best to limit the use of credit cards now whenever possible. These companies have just become too greedy.

 

8:30am • #29
Outside Blog

Jennifer - Great commentary!  There will be justice at some pont.

In Texas in the 1980's, many banks and savings & loans failed, and as a customer, I stood up and cheered their demise.  Personally, I can't wait to be clapping over the funeral of Citi, Bank of America and Chase!!!  These predators WILL get what they deserve.

8:46am • #30

Dropping credit limits on a card raise your ratios and in turn hurt your credit .... not fair especially when a cardholder has never missed a payment

9:41am • #31
180,093 Points 4 Featured Posts

I have a Discover card that I only use at Sam's Club. They reduced my credit limit in half based on my credit history with them. The interesting thing about it is I maintain a zero balance and have always paid on time since the charges are low. I think I should send them a thank you note. I wonder how they would feel about that?

9:50am • #32
2 Featured Posts Localism Sponsor

Customer loyalty means nothing to these companies.  I'm still trying to figure out when this shift in the U.S. took place, from customer "care" to consumer abuse. 

These days when I talk to one of these customer "care" departments I often wonder why I end up feeling like a prison inmate who has just dropped a bar of soap.  I can't wait to see these credit card companies go down in flames.

11:13am • #33

Jennifer

I empathize with you.  I was interviewed by Bloomberg earlier this year for the same reason.  I did a blog on this subject on my wordpress blog, and got a call from them.  I was later quoted in Bloomberg's article on this subject.

Millions of people in the US have had their credit drastically effected by what you describe.  First come the slashing of credit card limits which make you appear that you are maxed out. It turns into a domino affect which triggers the lowering of your credit scores. Then, the card issuers write you that due to items appearing on your credit report, they warrant the raising of your interest rate.

In my case, my required payments almost tripled.  My business lines were frozen which put a freeze on our marketing, payroll, and supply purchases.  We often pay payroll and building materials with our construction company out of our own pocket now until we are reimbursed by the customer.  So Yeah, things have definitely changed.

It started in late 2008, and in some cases has forced some people into bankruptcy. My mortgage sources for our mortgage company have also changed underwriting criteria which as a Realtor I am certain you are aware of in order to reduce risk.

As a nation, I feel we are in for even more changes in how our businesses will be able to function.  Quite frankly, I am angry as jsdf'askjaklfja by what I see these lenders get away with each day.  Our leaders did nothing to protect us since they gave these lenders plenty of time to make their changes to customer agreements.  More ironic is the fact that one of the reasons for prompting this legislation was cries from consumers such as you and I about their personal situations.  Our politicians really " Sold Us Out " to Lobbyists.

Let's just hope and pray that we come out of this mess, and that once again common sense will prevail.........But I am Not going to hold my breath.

Thanks for the post.  I hope that I did not ramble on, but your post really hit a nerve.  Besides me, I personally have had hundreds of my clients effected by these changes too.

12:53pm • #34
373,682 Points Outside Blog

This sort of thing and worse is happening to a lot of people. Sorry it is happening to you.

12:56pm • #35

As Dave Ramsey says "the borrower is TRULY slave to the lender". 

Jeanne Gregory, RE/MAX Southwest, Sugar Land, TX
1:14pm • #36
146,446 Points 14 Featured Posts Localism Sponsor Outside Blog

I went online to cancel a bank account at a big bank. The person responding via the internet's first words were, "thank you for being a valued customer at xyz BIG bank."

I suggested, after a short, sarcastic response, that she take a peek at my credit history with them, and a gander at the interest rate that has been jacked up on my card- is that what she meant by "valued"? A big enough sucker to keep the card activated? I think so. I wonder how many people they're losing a day, these big banks...like, how many per MINUTE? Statistics would be interesting!

 

1:28pm • #37
121,426 Points 3 Featured Posts Localism Sponsor Outside Blog

I have noticed in the past couple of months credit are ramping up their APR's and trying to make more money - please!  They make so much already...

2:27pm • #38
1 Featured Post Localism Sponsor

My credit card companies are doing the same thing to me and you and everyone else. The tactic is beyond mafia style. Recently a credit user who could not get the credit card company to give her a payoff amount posted a youtube video which went viral. After several days of the video being linked and watched across the world the dear old Bank of America found a way to come up with a number. These banks have to be layed out flat for all to see before there will even be a beginning towards an end of the abuse to consumers by credit card companies.

3:06pm • #39
212,451 Points 3 Featured Posts Localism Sponsor

Hi Jennifer ~ Good for you for posting this. I'm glad that people are bringing this up - and lots of great comments too. I have been outraged by the credit industry for years. Ever since regulations were lifted and companies were allowed to charge insane interest rates coupled with the development of credit scoring they have been abusing us to no end.

I have been really disheartened that so many people are using credit cards constantly.  We all pay for that since merchants are being charged by the credit card companies for every transaction.  At least as the companies get more and more outrageous perhaps people will go back to using cash or checks.  It would be a smart idea for all sorts of reasons - studies show that people typically spend substantially more when using credit.

It is simply crap that the companies asserted that they needed time to change their systems to reflect the new regulations.  That's baloney since they seem to be able to make changes in interest rates and balance limits extremely easily.

What kind of lunacy is it that companies claim they are raising rates because they're concerned about someone's ability to repay? It is far more likely that someone will have difficulty repaying at the new, obscenely high interest rate.

If we all make enough noise perhaps there will be additional regulations imposed.  Really, all rates should be rolled back to what they were when the legislation initially passed.

I highly recommend the movie "Maxed Out" about the credit industry. It will make your blood boil. One disturbing scene in it - I guess elected officials' credit reports are flagged for special handling - the credit industry figures they don't want to mistreat a Senator or Representative since they're in a position to change things if they experience mistreatment.  Nice, huh?

Liz

4:59pm • #40

Hi, Jennifer,

When Congress saw what the credit card companies were doing, they started working on a bill to move the deadline up for the new rules to take effect. I'm not sure if they passed it or what the new deadline is, but I do know we are in deep doo doo.

I read about one couple who's minimun payment went from $300 a month to $900.

5:18pm • #41
Outside Blog Hit Router

This is the second feature post that I read today on agent credit cards, that should also reflect the economy. Nice topic, I have to admit that I have suffered the same, with a certain low ballance card. Thank you.

6:45pm • #42

As a reformed banker and mortgage lender let me say to all, "get thee to thine local credit union."

Not for profit.
Your money stays local.
Decisions are made locally.

My new boss at a S&L where I was doing a LOT of mortgage loans for people said to me one day after I had set a record for originating new loans, and I quote, "yeah not bad Burns but give me $20 million to get out on credit cards and I'll show you how to make some real money."

Get thee and thine funds to your local credit union.   The big banks do NOT deserve you!

Bill

Bill Burns
8:31pm • #43
NOV
19
403,565 Points 3 Featured Posts Localism Sponsor Outside Blog

The credit card companies have been lowering limits and raising rates like the hoardes are at the gates, and they need to get what they can while the getting is good.

It's hurting people at a time when they don't need additional expenses.

2:36am • #44
NOV
20
1 Featured Post Outside Blog

Thank you for all of the feedback -- I had not idea I hit such a nerve. 

My biggest concern is buyers and sellers that have worked to improve there credit score so they can buy for the first time or buy up.  Lenders -- please comment-- any ideas how they can avoid the collateral damage? 

8:16am • #45

Seems like everyone has complaints about credit card companies.  I would say keep your balance manageable until the new laws kick in.  If you don't need to use your card, don't use it. 

chase credit card customer service

Tony Powers
1:45pm • #48
JAN
18
280,588 Points 2 Featured Posts Outside Blog

Great post, Jennifer.  I've seen the same thing - and my goal is no credit card debt, period, in the next 12 months.  It's hurting a little in the meantime, but those nasty companies are going to be hurting more when NO ONE has a credit card!

5:52am • #49

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Jennifer Marks

Garner, NC

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Address: 915 Vandora Springs, Garner, nc, 27529

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