Thanks everyone for all the kind words and the great comments. If you want me to email the powerpoint deck to you, please let me know (though be warned -- it's a very big file!).

@Angie, you asked about my comments on satisfaction rates... The point I made in the speech about satisfaction rates was that internet buyers have a VERY high expectation level, especially in regards to timeliness of responses from their agent, and that this expectation will only increase as mobile devices proliferate. As a result, agents who serve internet buyers and handle internet leads need to be extremely responsive in order to satisfy their demands.

@Trisha, you asked about how to find local traffic statistics in your market. That's tricky. Zillow releases the data for OUR SITE each month either on this blog or on Sara Bonert's blog. Here's last month's. You can probably ask your broker and they might have data for their site, so that's one point of comparison. But the other media real estate sites don't generally release their local traffic data like we do. Nationwide, the top sites are Realtor.com, Zillow and Yahoo Real Estate. Trulia's traffic fluctuates so you'd have to check with them, but I usually see them reporting around 5 million monthly uniques (we have around 8.5 million).

@Emily, the data from CAR is for California buyers who tend to be more tech-savvy than the typical buyer nationwide. But it's a good sign of what direction nationwide buyers will be going in the next few years.

@Trudy, Remax.com is also a top brokerage site. The different traffic measurement sites have very different data, but there's no question that remax.com is among the largest real estate sites.

Thanks everyone!